Need Help for Softube plugins freezing my DAW(s)

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
babyblue
KVRist
162 posts since 2 Apr, 2013

Post Mon Jun 29, 2020 8:43 am

Hi,

all my plugins from Softube (TSAR-1 Reverb, Fix Doubler, Flanger, Saturation Knob, etc.) are loading very slowly, laggy, GUI is freezing, DAW is not reacting (S1 Pro 4.6.2, Bitwig Studio 3.2.2-Win 10 Pro).

I have uninstalled and reinstalled with Softube Central, it shows "all plugins are activated" but no success.

I wrote to support@softube.com and didn't get an answer since 11 days, very frustrating.
I had a system (HD) crash before and had to install Windows and DAWs again and all my plugs. which are working fine exept the Softube plugins.

Help appreciated very much

babyblue
KVRist
162 posts since 2 Apr, 2013

Re: Need Help for Softube plugins freezing my DAW(s)

Post Tue Jul 07, 2020 4:21 am

Nobody similar problems?

The other thing is: I get no reply to my support ticket from Softube sent 17.06.2020.
Softube Website: "We are experiencing a very high support ticket influx at the moment, and as a result, it might take several business days for us to get back to you."

Don't know what Softube means with "several", but 13 days is a bit much...

Anybody got a reply from Softube the last 2 weeks?

Reefius
KVRian
1034 posts since 7 Dec, 2013 from Earth

Re: Need Help for Softube plugins freezing my DAW(s)

Post Tue Jul 07, 2020 4:24 am

Try the VST2 versions of the plugins. It is a known issue with Bitwig and Softube VST3 plugins, although I was under the impression this was fixed with the latest plugin updates.

babyblue
KVRist
162 posts since 2 Apr, 2013

Re: Need Help for Softube plugins freezing my DAW(s)

Post Wed Jul 08, 2020 12:14 pm

thanks for your input, but it is with both versions here, vst3 and vst2 and in Bitwig and also in Studio One. It is not happening on my iMac, only on my Win 10 PC.

The strange thing is, that these problems didn't happen on my last System Win 10 Pro before the HD crash. I don't get any response - exept automated reply - from softube since 14 business days, really bad

User avatar
Gamma-UT
KVRAF
5629 posts since 8 Jun, 2009 from UK

Re: Need Help for Softube plugins freezing my DAW(s)

Post Wed Jul 08, 2020 12:23 pm

Do you have any other iLok plugins? If so, how are they behaving?

Alchemedia
KVRist
42 posts since 27 Nov, 2017

Re: Need Help for Softube plugins freezing my DAW(s)

Post Wed Jul 08, 2020 12:24 pm

Are you running latest Win10 ver?
Do you have an older Nvidia GPU?
Also, try enabling/disabling Open GL graphics acceleration and see whether that resolves the issue.

babyblue
KVRist
162 posts since 2 Apr, 2013

Re: Need Help for Softube plugins freezing my DAW(s)

Post Fri Jul 10, 2020 1:10 pm

Hi,

thanks guys for your input.

No, i don't have iLok plugin issues with other plugins, only Softube. My Win 10 is the latest.
Graphic Card is onboard, Intel HD Graphics 4000. Yes it looks like a graphical issue. I have just downloaded Intel-Driver-and-Support-Assistant-Installer, it seems there that there is a newer driver.
This is how TSAR-1 looks for a few seconds after inserting, then the GUI with the knobs appears, but nothing is working no knob movements etc., DAW freezes. Quit only with taskmanager possible.
I will install the Intel app now and see what happens. :roll:
TSAR.jpg
You do not have the required permissions to view the files attached to this post.

babyblue
KVRist
162 posts since 2 Apr, 2013

Re: Need Help for Softube plugins freezing my DAW(s)

Post Fri Jul 10, 2020 1:28 pm

yippeeh :party: ! Its working! Intel Driver updater solves the problem.

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