Q: read something like need subscription for email support

[Coockie1176ln]

I have a question i want to clearify
https://www.kvraudio.com/news/bitwig-an ... io-2-35993

in the link above it says

"Alongside the announcement of Bitwig Studio 2 they are also introducing a new license model. Starting with the release of Bitwig Studio 2, you'll get 12 months of free upgrades and updates with your purchase. This plan also includes email support. After the 12 months, you can renew your upgrade plan at "an attractive and affordable price". More details at bitwig.com/en/17/new-license-model"

I´m interested Specific about this part ("This plan also includes email support.")
So does that mean we have to be update subscribers to get email support as well? Couldn't find in the link they mentioned about it.

But guys i wont rant anymore so its cool just curious