Sonic Reality

Mallory · Post by **Mallory** » Mon Jun 06, 2005 12:40 pm

Is anyone else having problems getting replies from eSounds.com ?

I've sent 3 emails over the last 6 days (sent on 1st, 3rd and 4th June) and not had any replies

Scant · Post by **Scant** » Mon Jun 06, 2005 12:45 pm

esounds or esoundz???

Zeemz you may have made the zame miztake az me.

-Duane-

zai · Post by **zai** » Mon Jun 06, 2005 12:47 pm

And in my experience...they reply VERY quickly.... Take Mr. Squids for example...sometimes he answers RIGHT-THE-WAY! As if he's not busy already.... :p

Zai

Mallory · Post by **Mallory** » Mon Jun 06, 2005 12:53 pm

Yeah I know its eSound'z' not 's'

The addresses I used were Alex@, support@ and shipping@. and yeah *all* were @eSoundz.com. I didn't type the addresses (as I do here) but used the links in the FAQ and, in the case of Alex, replying to his reply to me.

Indeed I was getting prompt replies last month but not since 1st June

Scant · Post by **Scant** » Mon Jun 06, 2005 12:54 pm

zai wrote:And in my experience...they reply VERY quickly.... Take Mr. Squids for example...sometimes he answers RIGHT-THE-WAY! As if he's not busy already.... :p

Zai

Yep, when I sent an email to esoundz I got a reply in less than half an hour...

Nice that is. Greatly appreciated I am.

-Duane-

zai · Post by **zai** » Mon Jun 06, 2005 12:57 pm

Maybe they're going through all the details about the GB just happened recently...maybe....

I hope you'll get a reply quickly...they are VERY good...trust me, they are!

Zai

DaveElson · Post by **DaveElson** » Mon Jun 06, 2005 11:57 pm

I had an issue with the filters for the dowloadable sounds and they responded quickly. When I replied it still wasn't fixed (I didn't know if it was my firefox browser that was the culprit) they got back very quickly again to let me know it would be fixed, and it was.
I think there will always be occasions when things slow down (sickness, short staff etc) but my experience is that they respond very well compared to others.
Don't bother writing or emailing to Adaptec for instance!

Squids · Post by **Squids** » Tue Jun 07, 2005 3:16 am

Alex, Rob, Dan, Mark and anyone else at esoundz reply as quickly as possible. Perhaps there was an issue with it being received on your end this time for whatever reason. You never know. It can happen. Try contacing them again and you can CC me if you want: dave@sonicreality.com If for any reason you don't get top notch customer service response quickly I will find out why.

zai · Post by **zai** » Tue Jun 07, 2005 3:48 am

This is the service I'm talking about...you go SQUIDS!

Zai

Mallory · Post by **Mallory** » Tue Jun 07, 2005 3:49 am

Well I've now had two replies - but it seems I missed out on the t-shirt and I don't know why. Well its not important - its the software that matters

Squids · Post by **Squids** » Tue Jun 07, 2005 3:50 am

zai wrote:This is the service I'm talking about...you go SQUIDS!

Zai

The funny thing is that we're all aware of what good customer service is or should be like. Yet, I too am surprised how rare it is to get in the world of commerce. I guess it is easier when you are a small business that has a passion for what we do.

zai · Post by **zai** » Tue Jun 07, 2005 3:52 am

Squids wrote:
zai wrote:This is the service I'm talking about...you go SQUIDS!

Zai
The funny thing is that we're all aware of what good customer service is or should be like. Yet, I too am surprised how rare it is to get in the world of commerce. I guess it is easier when you are a small business that has a passion for what we do.

Not going to be small if you continue to reply to forum like this at the rate you're going! :p

Zai

Squids · Post by **Squids** » Tue Jun 07, 2005 3:52 am

Mallory wrote:Well I've now had two replies - but it seems I missed out on the t-shirt and I don't know why. Well its not important - its the software that matters

Were you one of the first 50 to join? Only the first 50 got T-Shirts. It has been a sort of Group Buy tradition for us to make the first 50 a special thing.

You can always buy a T-Shirt though! They are in the merchandise section of www.esoundz.com Or you can ask for one next time you get something big on esoundz perhaps. If you were one of the first 50 then perhaps they made a mistake!

Mallory · Post by **Mallory** » Tue Jun 07, 2005 4:02 am

I was number 47. Maybe my problem was I got confused creating my account while joining the gb and didn't enter anything in the comment box - you asked us to quote the size IIRC.

Not a problem though

Squids · Post by **Squids** » Tue Jun 07, 2005 4:56 am

Mallory wrote:I was number 47. Maybe my problem was I got confused creating my account while joining the gb and didn't enter anything in the comment box - you asked us to quote the size IIRC.

Not a problem though

I see. Well, ask for one from the sales staff then. I don't think it'll be a problem.

Sonic Reality

KVR Audio

Email at eSoundz ?