KVR Audio

bobbyblank · Post by **bobbyblank** » Wed Jul 27, 2005 6:31 am

yep, it's easy. Thanks to stock footage sellers who thought they were untouchable, I've had to do a chargeback last year.
I called up my creditcard company. [mastercard customer service is 24 hours]
I told them the seller didn't ship anything but a catalog to me and had no recollection of my order, yet charged me for what I ordered.
I offered to send them my order receipt, but they said they'd ask for it if the chargeback was disputed.
This, I discovered, is nearly impossible for a merchant to do in most circumstances.
busting them was easy, and I got a free catalog!
BTW- the key to getting your money back is that you have to activate over the internet for your magix suck-tool to work, right? and they say they have IP logs? if you don't activate the product, you can't use the product. the creditcard company will be thankful for that info if magix tries to dispute the chargeback with mastercard. magix would have to waste more time faking IP logs to get that money back. the bank's money. not yours.

envoy · Post by **envoy** » Wed Jul 27, 2005 6:33 am

ttoz wrote:
xRAVENx wrote:Mate whats your own time worth to you? This is a 40 buck product. Call it a lesson and don't buy from magix again.
if i tell the world, and they lose 100,000 in sales, which I feel is just punishment, then it's worth my time.

Get real. There are people in the world that have demonstrably real problems, like maybe not having enough to eat. If you have enough money to be making ad hoc purchases and then belly-aching about it (and buying and selling and buying and selling), why don't you just take a quiet moment for yourself and say "I've made my point with all my good friends at KVR, I'll get a chargeback for it or just take it in the ass", and then get on with your life. You've shown them for the lame/dishonest marketers that they are, now get a grip.

Unbelievable.

bobbyblank · Post by **bobbyblank** » Wed Jul 27, 2005 6:50 am

KVR community is mostly audio related,envoy.
do a forum search for the words 'world' and 'hunger' and 32 matches come up. sadly, no matches are together as a phrase.
magix on the other hand, has 106 matches. all completely relevant matches.
it's a 'real' problem because musicians are inherently consumers, at some point, and must be informed of our rights, as well as our options.
There's no need to be aggro. Let's save that for HPC. see you there?

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Wed Jul 27, 2005 7:05 am

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koolkeys · Post by **koolkeys** » Wed Jul 27, 2005 7:16 am

I agree. The issue at hand is justice. Are you saying that every time a company screws someone they should just forget about it cause it could be worse? Doesn't really make sense. $40 is alot of money for some people, and ttoz has EVERY right to want it back, and to take action. Tell Magix that they shouldn't be worried about giving his $40 back because some people in the world are hungry. I doubt Magix would care. And I would dare say that ttoz worked very hard for that money.

It's about justice. If others are joining in, I will also write a letter to Magix. I hope a TON of people do, even more than once, from different emails, whatever. Just kind of a reminder that not just one person is pissed about this, but many customers, like me.

I care about hunger and the needs of others. I have STRONG compassion for the needy. I just gave bought some food for a homeless person today as a matter of fact. But that's not the issue here. The issue is a company that can't admit mistake and by the tone of things just doesn't seem to care. This forum is here for a reason, and this is one of them.

Let's let em know. Email away guys.

Koolkeys

envoy · Post by **envoy** » Wed Jul 27, 2005 7:17 am

ttoz wrote:whatever you say, it doesn't make magix right, that's the point. end.

I didn't say they were right, quite the contrary. I'm just pointing out rather pointless, public whining. You've let people know Magix are running a borderline scam (hey, ttoz, I'm with you: I refuse to let my DAW be connected), and now maybe you'll gather your wits, do whatever business with Magix that you want, and quit moaning all the time.

And maybe take a break from online buying for a while...

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Wed Jul 27, 2005 7:21 am

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envoy · Post by **envoy** » Wed Jul 27, 2005 7:24 am

koolkeys wrote:The issue at hand is justice.

Sure, kk, I can completely be behind that. But for any of this to work, it has to be cool-headed, clear-thinking responses. Knee-jerk concepts like "I lost $40 so I hope they lose 100,000 in sales" isn't going to impress anyone.

Both to you and to ttoz, I want you to know that I back you in fighting online authorization, MOST ESPECIALLY if it was not done up front. I'm going to send a link to this thread to a developer who is going in this direction (I'm on the beta team) and try to beat some sense into their heads.

But if it is the principle of the thing, lets not even bring up money then, and just do it on principle. Heck, I'd be glad to write a letter (imagine that: a real letter, on paper, that gets mailed. Believe it or not, they frequently carry more weight than histrionic emails...)

bobbyblank · Post by **bobbyblank** » Wed Jul 27, 2005 7:28 am

post magix's customer support email, ttoz. i can only find their pro support address, which goes to a completely different branch.

it would also be nice to link this thread on their own software support forum. you'd need to be a registered user though.

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Wed Jul 27, 2005 7:32 am

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ObsoleteAcc99 · Post by **ObsoleteAcc99** » Wed Jul 27, 2005 7:35 am

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meroveus · Post by **meroveus** » Wed Jul 27, 2005 7:56 am

In the installation pdf doc on the order page, it has a screenshot of the registration process.
There is an option to activate the app by fax/post.

Further down, there is this blurb "If your PC is not connected to the Internet, please contact MAGIX support."

Seems you should be discussing this with support, not sales.

If worst comes to worst you can always resell it.
You were going to do that anyway in three months' time, weren't you!

ezeeboogie · Post by **ezeeboogie** » Wed Jul 27, 2005 8:01 am

Although it doesn't state that the software requires activation over the web on the actual webpage, it does have this on the e-version page: "For general information on installation and clearing of e-versions, please download PDF (125 KB)"

I only mention this because it does tell you how to activate the program in the pdf and it also contains an excerpt from their refund policy. I'm not saying this is a good way of doing business but they have covered their backs on this one (from a legal point of view) by having this document available before you buy the program. Sorry ttoz but I think this is a lost cause.

Lunch Money · Post by **Lunch Money** » Wed Jul 27, 2005 8:02 am

I don't believe you can resell it.

Envoy, you fail to understand why ttoz is whining, and I personally fail to see why you're whining about his whining. Which is worse? "Unbelievable" as you put it.

Greg

envoy · Post by **envoy** » Wed Jul 27, 2005 8:11 am

Lunch Money wrote:Envoy, you fail to understand why ttoz is whining, and I personally fail to see why you're whining about his whining.

I get his point, I just don't think one has to gnash their teeth over this ("I have NEVER been this furious!")... please. As for my whining, well, sometimes this all gets tiresome, and I certainly don't post nearly as often as ttoz. Besides, the subject line did say "Need opinions", and I guess that included contrary ones.

But you've got a point, and I suppose I've made mine (or at least vented!). I'll turn in for the night, and wish everyone a pleasant tomorrow, filled with safe purchases of software they really don't need...

Was furious, magix are trying to sort it out now