Monster Cable I have changed my mind!!!!!!!

[advaya]

Next they are going to go after Charlize Theron...

[Hink]

thanx for keeping it on topic

[Amberience]

Who me?

I can't quite empathise with your situation Hink, because I don't really know too much about it. Never been in the situation you're in.

[Meffy]

Next they are going to go after Charlize Theron... :?

Ooo, subtle one. :-D

[Hink]

Who me?

I can't quite empathise with your situation Hink, because I don't really know too much about it. Never been in the situation you're in.

yes you, no offense and everyone else who instead of seeing that a loyal customer may change his ways because of my hands on experience, (this case being the belief that monster cable was wise investment because of the lifetime warranty) instead use it as a chance to hi-jack the thread to whine about something most of them have no first hand knowledge of. If they screw me I want people to know I got screwed...if sombody's mother's, uncle's, cousin's, siters best friend's father got sued I would be suspect at the accuracy of the story after such a trip...if they wrong me enough to stop me from buying again, having defended them, then perhaps I can make a faithful statement not based on speculation, but fact.

I'm sorry that I don't believe that it would be cost effective to launch so many lawsuits, I'm sorry that when it comes to the internet and gossip I need more proof, I'm sorry a web page written by someone with their own agenda doesn't convince me, I'm sorry none of you have seen that...that's one of the few things I dislike about kvr....people don't read the posts...but have to speak out of line because they can attack and look so cool...but let me ask you, about the lawsuit you mentioned...what was the outcome?

However, when it comes to a warranty that does effect me I take a stance...I don't take stances based on speculation. multi-hand stories and propaganda, frankly I'm shocked some regulars here haven't learned that yet...

[Amberience]

I apologise for trying to contribute. I was not aware that this is your corner of the internet Hink, I'll go quietly.

If I recall though, I was not whining.

[Hink]

on topic...after calling and writing an email complaining here is the response...I do accept that it is the holidays (or was) and tbh I did send my question Sunday the 25th (xmas)...the email from them

Hello,

I apologize for the delay.

your respond came after the office closed on Friday, at 4 PM. We were closed yesterday.

Please send your cable

attn: RRC01371
455 Valley Drive
Brisbane,CA 94005

when your cables arrive, we will send you out your replacments.

thanks
R####

and sorry like I say, when a company is good too me I am a great customer...treat me wrong and I won't hold back...here is was my response.

actually a label is being sent because I had to call...why should I pay shipping and handling? That wasn't the deal when I bought it...when the label comes I will ship it (them actually)...be aware that I have defended your company to no end over and over in the last couple of years, plus was a one time salesman for a retailer of monster cable and attended monster cable training...I know what your company trained me to say.... see this thread http://www.kvraudio.com/forum/viewtopic.php?t=117446

your answer is completely bogus and unacceptable...why didn't you say that the first time? Instead you asked for my address...why? It costs me an extra few days now, because you didn't do your job...no excuses, you didn't do your job. So what do I get for my inconvience...I bought the cable under the assumptrion if a cable broke I could replace it that day...now we are probably looking at a month...what are you going to do to rectify that?

I'm sorry I do not accept your excuse and will wait and see if you follow through as now I am in serious doubt about Monster Cable...action speaks louder than words.

too harsch...not imo, judging them about lawsuits that I don't really know anything about might be...but when someone makes me a promise they should back it up..like I say if it arrives by the first of next month I might consider another purchase, if it doesn't...they lost me ..if it comes real quick and they give me an apology, not hollow words followed by excuses I will be back to where I was...right now I dont think highly of Monster Cable anymore...

lesson learned...don't make promises you can't keep...

[Hink]

btw for my respond (?) would of arrived long before 4pm west coast as it is 3 hours earlier here...now I welcome any input aboutr monster cable from lawsuits to quality and customer service as it might be a chance for them to hear you folks as well...

[Hink]

I apologise for trying to contribute. I was not aware that this is your corner of the internet Hink, I'll go quietly.

If I recall though, I was not whining.

I said no offense...jeez...

[Sepheritoh]

I can understand anybody getting paced off if a company does not honor the warranty.

I find it interesting how many people comment all over the internet when the name comes up and they say how shit monster cables are - people who in most cases most probably never used any of the products.

OK, some of their products are slightly expensive. The standard instrument and RCA cables used in a studio however are - as advertised on the internet - pretty much well priced against what I am using (Gibson cables, ha ha). I do not have monster cables as they are not easily available here, but I have heard good feedback from people who are using it.

Just make me wonder what somebody gets out of knocking a product if they do not know anything about it.

Just as many people comment as if they are legal experts about the court cases, while they obviously only react on news and misinformation. As long as they leave me and Charlize alone, we won;t care.

Coming back to the topic - I hope they come to the party about honoring their warranty. BTW, I warranty would probably have so many disclaimers in the small print, allowing them to change anything they want without fear of legal repercussions. Consumer protest however is most often more powerful than billion dollar court cases.

[Hink]

BTW, I warranty would probably have so many disclaimers in the small print, allowing them to change anything they want without fear of legal repercussions. Consumer protest however is most often more powerful than billion dollar court cases.

yeah I thought about that...I figured keeping this real would benefit some...

[james0tucson]

Monster Cable also sued the company who do the Monster.co.uk website - a job search website that has f**k all to do with audiophile products.

Sued, as in, filed a lawsuit seeking damages in a court of law, or suggested that they might sue, if some arbitrary list of demands were not met?

There's a world of difference.


The Monster Vintage clothing case doesn't fully get my sympathies for the clothing guys. He went too far with the defamation (the truck billboard, and so on.) The amount of money he claims to have spent on defense speaks to an ulterior motive. I suspect he tried to do more than merely defend himself and have the case dismissed, and I suspect that plan backfired.

The big money in legal defense is usually tied up in keeping the decision OUT of the hands of a judge and jury.

[Hink]

in fairness, this came

Hi John,

My name is David with Monster Cable, I am one of the customer service supervisors. We do apologize for the delay, we should have answered your email sooner.

Unfortunately, we cannot replace your cable the same day. We do not sell direct to the public so most of our customers are at the discretion of their retailers return policy. Most retailers allow exchanges or returns to occur within 30 days of the purchase date. After that you must contact the manufacturer.

We should have responded to your email on the 27th as the 26th we were all off. If you would like us to replace the cable please send it to us first. You have the return instructions so please send it when you get a chance. Upon receipt we will ship out a brand new replacement within a day or 2. Thank you please have a nice day.

David
Monster Cable Supervisor

We're halfway there, though the warranty is not exactly "hassle free" or even free if you have to pay the shipping...though I took care of that....I can't speak for the law suits (and I apologize to the bath toy) but at least now here is a nice detaled documented tale of the return policy, I will keep it up to date when the label arrives and the cable comes home.

Though I must admit, if I had bought another cable I would of just replaced the connector and been done with it...5 minutes...that some good food for thought imo...I shall use the gear I have to really see if the performance difference is worth the price, but the return policy imo is not enough to justify the price anymore...

[androidlove]

thanx hink, it's good to know fender sux as much as their products

[nuisance sonore]

FWIW, I have a roll of Canare GS-6, a roll of canare L2T2S, a couple of Canare RCA jacks (I prefer those to Neutrik), a few pairs of Neutrik XLR and 1/4" plug, a solder gun and solder and I never have problems with cables. Whatever cable I need, I make in less time than it would take me to go out and buy it, and it's cheaper also.

My failure rate with premade cable (from before I started making my own), including the like of Hosa and Monster, is 100% while I have zero failure (so far) with the ones I carefully made.

My $0.02 CDN.