KVR Audio

Menthorian · Post by **Menthorian** » Sat Jul 29, 2006 6:24 pm

I'm impressed on how compreensive you folks are. If it was me, I would just return the unit and ask for a refund. I remember when I got my Alesis keyboard years ago, had to replace 3 times. Never purchased another Alesis keyboard again.

NI is terrible for Software, and looks like they are now terrible for hardware too.

M.

fabi · Post by **fabi** » Sat Jul 29, 2006 6:28 pm

i guess if i ever got a kore i'd buy in a store and check upon its quality right there in the shop before even taking it home. maybe before giving them the money.

ew · Post by ew » Sat Jul 29, 2006 6:36 pm

Menthorian wrote: NI is terrible for Software, and looks like they are now terrible for hardware too.

M.

OK Mr. 1 post; would you share your personal experiences with NI software to support your claim?

Oh, and welcome to KVR

ew

Menthorian · Post by **Menthorian** » Sat Jul 29, 2006 9:15 pm

I purchased the very first Generator version, sucked BIG time. Full with bugs and problems. Reaktor 2 was also problematic. I stoped at Reaktor 3, altought was more stable, still problematic. So I said, F* NI, I'm tired of this S*....

And I'm sure that there are TONS of users like me out there...

M.

Menthorian · Post by **Menthorian** » Sat Jul 29, 2006 9:27 pm

mckenic wrote:I must say that Native Instruments responce thus far has done nothing but increase my faith and respect for the company - at a time when they are getting much bad press a good news story pops up

Ok, but how about this?

mckenic wrote:The only thing thats going to bum me out is being without the Hardware

So you have to return it, and wait until they replace it, and HOPE that the new unit doesn't have problems?

That's B***S***T. Sorry, but NI should be hold responsable for those things.

I ask you all now, what if it was ROLAND, that I see most people here strongly HATE. Huh? Huh? HUH?

I'm out of here...

M.

mckenic · Post by **mckenic** » Sat Jul 29, 2006 9:31 pm

I guess shit happens

Im sure there are indeed many pissed NI customers...

Im gonna have to wait approx another 2 weeks to be able to use KORE as the soft wont work without the controller attached...

But if I let get to me my blood pressure would be thru the roof

... NI unquestioningly offered to replace the unit and Im happy with that.

Dave

Menthorian · Post by **Menthorian** » Sat Jul 29, 2006 9:37 pm

I'm actually happy to see that you are taking this so nicely. If it was me, I would prob. have a F* heart attack.

BTW: So the hardware acts like a dongle?!

I wonder how long it wil take for the nasty-hacker-dudes to brake it.

Not my problem, I know, but still, why not make it work without the F*K piece of hardware. What if the darn thing brakes while you are finishing something important? If its like that, NO SALE FOR ME. "Tozz (c)"

M.

mckenic · Post by **mckenic** » Sat Jul 29, 2006 9:51 pm

Im actually surprising myself too!!!

Yeah about the dongle - there are a LOT of posts on the NI forums about this and requesting the soft to be 'freed' from the need for the hardware.

Im alright about it under 'normal' usage conditions - I knew this before I bought the product... only thing is mine is broken and I cant use the software while the replacement is on its way to me

Dave

OverDose · Post by **OverDose** » Sat Jul 29, 2006 10:06 pm

A heart attack over a scratched controller that will be replaced by a new unit within two weeks?

and when was the last time you broke a piece of equipment?, it's pretty much the same for anything else, what if i throw my pc trough the window?, it just wont work anymore, that makes it unreliable, right?

I agree that being able to use Kore as a standalone app would be great, i'm sure that i would own one by now if that was the case, but it's not, and that's cool too, it's their choice, i get basically same functionality out my brother's remote sl and live (especially with the new update to live 6), i ordered my zero sl after reading more about Kore and deciding against it, i'm sure that it can be a great addition to other people's set up, just not for me i guess, i share all my harware with my little bro, and he some times borrow stuff for weeks, if he takes Kore then i wouldn't be able to work on the software so that makes it useless for me, and it's not cool enough to buy 2 units.

Anyway, i'm glad to see that your problem is solve mckenic, the wait is not that long and it will be worth it, and it's nice to see that NI is helping you out and replacing the unit.

DHR53 · Post by **DHR53** » Sat Jul 29, 2006 11:46 pm

Uh, he didn't throw his Kore through the window, now did he?? And... from what I've heard, sounds like NI partially designed this thing to help sell Komplete, and didn't do a very good job of it. I own FM7, Absynth, and Pro-53 and that's about all I want from NI... Bought them before you had to have the "Komplete" I.V. hooked up to your arm!

The whole thing almost sounds like a scam, if I didn't know NI makes great stuff

chilln · Post by **chilln** » Sat Jul 29, 2006 11:56 pm

diverdee wrote:You spend that much money on something it should be in pristine condition - personally i'd want a replacement.

+1

chilln · Post by **chilln** » Sun Jul 30, 2006 12:15 am

mckenic wrote:Little update... Im gonna send these vids also to NI.

So I FINALLY got KORE registered - had to set it up on my USB 1 iMac (It wont work unless USB 2 is used) registered it and downloaded the updated installer for XP... phew.

So I got my email saying the Komplete 3 update was being sent Result! But then I got to playing with the KORE...

One of the 8 touch sensitive knobs is not touch sensitive - you gotta hold the knob down REALLY HARD for it to respond - see linked video.

http://www.mckenic.com/images/knobs.asf

Then the plastic faceplate that is scratched is also VERY loose - see linked video.

http://www.mckenic.com/images/plastic.asf

Not happy at all and off to post on the NI forum and send off a support request - will report back... TBH I've ALWAYS had great support from NI so this should be a learning experience at least - hope it goes as smooth as in the past...

Oh sorry for the carppy vid quality/lighting - dontcha just dig those spidey sheets!!!

Dave

WOW! After seeing that . . I would be very pissed, too!

* This is the main reason I haven't purchased KORE . . freebies or not *

I'm amazed that NI hasn't requested the manufacturer of the controller to replace them all at the manufacturer's expense, and that they would even allow these to be passed on to their loyal customers. It only makes NI look bad. Personally I wouldn't want that kind of PR. I've lost more than a bit of faith in them after hearing these disappointing stories regarding KORE.

mckenic · Post by **mckenic** » Sun Jul 30, 2006 12:27 am

Thanks for the thoughts!!!

Im still optimistic that things will be wonderful in the end... but then again i DO live in La La land

NI's holding up their hand and saying "Yep sorry 'bout that - send it back & we'll send on a new 'un" has made me feel a lot better! So I wouldnt give up just yet

Cheers!

Dave

chilln · Post by **chilln** » Sun Jul 30, 2006 1:07 am

mckenic wrote:NI's holding up their hand and saying "Yep sorry 'bout that - send it back & we'll send on a new 'un" has made me feel a lot better! So I wouldnt give up just yet

That is cool of them, I must say. However, they really shouldn't have sent them to their customers to begin with. I hope all turns out well for you, Dave.

OverDose · Post by **OverDose** » Sun Jul 30, 2006 1:56 am

DHR53 wrote:Uh, he didn't throw his Kore through the window, now did he?? And... from what I've heard, sounds like NI partially designed this thing to help sell Komplete, and didn't do a very good job of it. I own FM7, Absynth, and Pro-53 and that's about all I want from NI... Bought them before you had to have the "Komplete" I.V. hooked up to your arm!

The whole thing almost sounds like a scam, if I didn't know NI makes great stuff

You clearly missunderstood my post, it was aimed at Menthorian in relation to the following quote.

Menthorian wrote:I'm actually happy to see that you are taking this so nicely. If it was me, I would prob. have a F* heart attack.

BTW: So the hardware acts like a dongle?! I wonder how long it wil take for the nasty-hacker-dudes to brake it. Not my problem, I know, but still, why not make it work without the F*K piece of hardware. What if the darn thing brakes while you are finishing something important? If its like that, NO SALE FOR ME. "Tozz (c)"

M.

Ok that's it, feel free to missinterpret this aswell, i'm getting used to it anyway.

So my KORE arrived today...