Praise for Image-Line

[Ildon]

Oddly enough I once managed to delete my entire VST folder from a couple levels in once, though I've no idea which one did it as my system froze and crashed.

I didn't have any deadlines, and aside form a hideous amount of time re-installing I had everything pretty much all backed I lucked out and it was no great loss.

Just ignore the calls for your own responsibility. It's a trend right now to never, ever admit any sympathy for someone else's tragedy. Most people who don't hang out on a PC-related site like this wouldn't even know wtf happened so it's obviously not your fault.

I'm glad IL is helping out because, naturally, I feel bad for them too: we all make mistakes sometimes but luckily we don't have the opportunity to make mistakes this far-reaching. I'm sure everyone involved has had some real, real bad hours of hair-pulling from this incident.

Hope it all turns out ok for you guys.

+1.

[Jason Brian Merrill]

Just ignore the calls for your own responsibility. It's a trend right now to never, ever admit any sympathy for someone else's tragedy. Most people who don't hang out on a PC-related site like this wouldn't even know wtf happened so it's obviously not your fault.
.

umm... there is always some measure of responsibility for what happens to us. Again, as mentioned, its not his fault per se, but having all that stuff in one place isnt the smartest thing. Im pretty sure i can speak for everyone in this thread that we feel bad for what happened to him. But if we measure our own responsibility we can be prepared for the next unexpected circumstance a bit better, no?

[Reverse Engineer]

Just ignore the calls for your own responsibility. It's a trend right now to never, ever admit any sympathy for someone else's tragedy. Most people who don't hang out on a PC-related site like this wouldn't even know wtf happened so it's obviously not your fault.
.

umm... there is always some measure of responsibility for what happens to us. Again, as mentioned, its not his fault per se, but having all that stuff in one place isnt the smartest thing. Im pretty sure i can speak for everyone in this thread that we feel bad for what happened to him. But if we measure our own responsibility we can be prepared for the next unexpected circumstance a bit better, no?

Jason, be quiet, you know fine well responsibility is something 'others' should have and not ourselves.

[Jason Brian Merrill]

Just ignore the calls for your own responsibility. It's a trend right now to never, ever admit any sympathy for someone else's tragedy. Most people who don't hang out on a PC-related site like this wouldn't even know wtf happened so it's obviously not your fault.
.

umm... there is always some measure of responsibility for what happens to us. Again, as mentioned, its not his fault per se, but having all that stuff in one place isnt the smartest thing. Im pretty sure i can speak for everyone in this thread that we feel bad for what happened to him. But if we measure our own responsibility we can be prepared for the next unexpected circumstance a bit better, no?

Jason, be quiet, you know fine well responsibility is something 'others' should have and not ourselves.

being from the USA i know that best of all. I should have kept silent

[Ildon]

Just ignore the calls for your own responsibility. It's a trend right now to never, ever admit any sympathy for someone else's tragedy. Most people who don't hang out on a PC-related site like this wouldn't even know wtf happened so it's obviously not your fault.
.

umm... there is always some measure of responsibility for what happens to us. Again, as mentioned, its not his fault per se, but having all that stuff in one place isnt the smartest thing.

We should take responsibility for mistakes we make, but in this case, the only thing Mike did was keep everything in one folder for convenience. He has a right to do that, it's his computer. He can't predict the future. Image Line, or whoever made the installer, made a buggy installer. It's their mistake that it deleted 150gb worth of his data, not his. Whether it was smart to put everything in his VST folder or not, or whether he should've backed everything up or not is irrelevant. The uninstaller shouldn't have deleted what it deleted.

[Karmacomposer]

Jason,

If you cannot see that as derogatory then you have zero common sense - that was indeed a racial slur (in context) and in the USA just saying that to someone else could be misconstrued as a hateful statement - in the workplace you would be fired. In front of police you would go to jail (ask Mel Gibson about that).

Still, I went the diplomatic route.

Thank you for finding that.

Mike

[Teksonik]

Jason, be quiet, you know fine well responsibility is something 'others' should have and not ourselves.

Our planet may well be hit by an ECO or NEO (Earth Crossing Object or Near Earth Object) killing all but a fraction of the Human Race. Have you taken "responsibility" to ensure that you are among the survivors? There are countless things that could go wrong in one's life. Being prepared for every one of them is impossible. Hindsite is 20/20 and you are not being fair to Karma.

[Reverse Engineer]

Jason, be quiet, you know fine well responsibility is something 'others' should have and not ourselves.

Our planet may well be hit by an ECO or NEO (Earth Crossing Object or Near Earth Object) killing all but a fraction of the Human Race. Have you taken "responsibility" to ensure that you are among the survivors? There are countless things that could go wrong in one's life. Being prepared for every one of them is impossible. Hindsite is 20/20 and you are not being fair to Karma.

That wasn't directed at karma, it was in response to runagate's excusatory post.

And as far as being prepared for this crisis that will occur, yes i'm prepared, i have 14 tins of spam, a hammer, some nails, two pot noodles and a big knife to stab holes into the other survivors. Oh, and a kettle and some solar panels to make my pot noodles...in the off chance there is no sun to make use of my solar panels, i have some wheels from an old pram that i will nail to them and make a giant skateboard/mirror.

[Jason Brian Merrill]

Jason,

If you cannot see that as derogatory then you have zero common sense - that was indeed a racial slur (in context) and in the USA just saying that to someone else could be misconstrued as a hateful statement - in the workplace you would be fired. In front of police you would go to jail (ask Mel Gibson about that).

Still, I went the diplomatic route.

Thank you for finding that.

Mike

I am in the USA.
It was in a thread refering to race -- I was just trying to unify everyone



how do you find that derogatory? "youre all a bunch of jews" If you are jewish you should find it flattering, no?

unless you think jews are bad...

and really, arent we all descended from middle eastern roots anyway?

[Jason Brian Merrill]

Jason, be quiet, you know fine well responsibility is something 'others' should have and not ourselves.

Our planet may well be hit by an ECO or NEO (Earth Crossing Object or Near Earth Object) killing all but a fraction of the Human Race. Have you taken "responsibility" to ensure that you are among the survivors? There are countless things that could go wrong in one's life. Being prepared for every one of them is impossible. Hindsite is 20/20 and you are not being fair to Karma.

no offense, mon ami, but this is ridiculous.

sure, anything could happen!

but the things that we CAN be prepared for, let us be prepared for. Countless times people are reminded to backup and to be careful how they place things on their pcs...

fact is, it is beyond our reach to totally be prepared for everything, especially the most extreme of things.

but the things that are reasonably within our reach, there is no excuse for not being prepared for it. Your post is completely irrelevant.

[grymmjack]

As some of you may know, I had some problems with the Toxic III uninstaller and posted here as a warning to others. I see IL coming in for stick about customer service once in a while - and let's face it , with a userbase that big, you simply cannot keep all of the people happy all of the time - but my experience has been the opposite.

This post, therefore, is to say thank you to image-line for the excellent treatmentI have had from them since my problem.

Not only was the (un)installer fixed super-quick, but the guys at IL (JMC in particular) have treated me like a human being, compensated me for my inconvenience and have generally been pleasant to deal with.

I have bought from IL before and will buy from them again, no doubt.

same here. +1

[fabi]

our own responsibility we can be prepared for the next unexpected circumstance a bit better, no?

kind of ironic when you look at it. sure, i took it out of context, but you yourself are admitting that this can be unexpected - i.e. very much the definition of something that escapes one's responsibility to some (maybe large, who cares) degree.

i guess many of us have daily obligations that among other things mean to do what we do well and not f**k with people. so, yes, imo it's a software companies' job to make sure - as much as they can - that their product isn't malware...

everyone's got responsibility... kind of a moot point if you reduce it so radically. why should musician's have to be computer experts even if they use a computer to make music? it's the experts' job, the musicians are best at music, not troubleshooting - that's largely the dev's job....

oh well, who cares. why do i bother.

[Jason Brian Merrill]

... i dont know.

[Teksonik]

Jason, be quiet, you know fine well responsibility is something 'others' should have and not ourselves.

Our planet may well be hit by an ECO or NEO (Earth Crossing Object or Near Earth Object) killing all but a fraction of the Human Race. Have you taken "responsibility" to ensure that you are among the survivors? There are countless things that could go wrong in one's life. Being prepared for every one of them is impossible. Hindsite is 20/20 and you are not being fair to Karma.

no offense, mon ami, but this is ridiculous.

sure, anything could happen!

but the things that we CAN be prepared for, let us be prepared for. Countless times people are reminded to backup and to be careful how they place things on their pcs...

fact is, it is beyond our reach to totally be prepared for everything, especially the most extreme of things.

but the things that are reasonably within our reach, there is no excuse for not being prepared for it. Your post is completely irrelevant.

Your response is equally irrelevant. Again hindsite is 20/20. Like I said before I have many things in my Vst folder that aren't .dlls and I've never had a problem. Define what is in our reach? Do you have a UPS power supply for your computer? Might be a brown out damaging your computer. Do you have a fire extinguisher in your home? Might be a fire. The list could go on and on. Before Karma's unfortunate event you wouldn't even have thought about your Vst folder. 20/20.

[egarrard]

Sure you could say back up,back up,back up, but in no way should any blame be put on the end user if a piece of software's uninstaller is faulty.

Only a 4-year-old child thinks that all his toys will work perfectly all the time. Any company can screw up their software at any time and any computer user ought to be well aware of that fact.

ImageLine had a bug in the uninstaller. Big deal. They fixed it as soon as they learned of it, just like they should have. I had the same uninstaller on my system. I had exactly zero problems removing the Toxic III demo. Most of the people had no problems either.

It's the stupidest of fools who doesn't do a backup ever now and then. If he had done regular backups like he was supposed to, he would never have lost all his stuff. All he would have to do is copy his backup into the deleted folder. But no, ImageLine keeps getting blamed for someone else's negligence. Folks, they're not your momma!

Sorry, but I'm getting tired of hearing ImageLine getting bashed for something that wasn't their fault. ReverseEngineer, you are right on the money. The current philosophy seems to be "responsibility is something 'others' should have and not ourselves".