KVR Audio

Karmacomposer · Post by **Karmacomposer** » Thu Aug 03, 2006 2:50 am

egarrard,

OK. Buy the next great video card. You're playing your favorite game - all of a sudden your computer bursts into flames. Turns out it was the new video card. It's your fault though, you should have had another video card and that fire extinguisher at your fingertips.

You buy a new piece of software and install it. Ooops, there was a virus that also got installed because quality control overlooked it. Ooops. You just lost everything. Should have been prepared for that.

Fact is, I back up regularly. At least once a month I backup. I have 2 terabytes to backup. If I had a few gigs, I would do it every freakin day. But that much data gets a little time consuming.

Imageline is a company. They have liability insurance for such matters. It is their faulty software that caused it. Not my need to clean house on a few program that I no longer wanted on my system. They admitted it and fixed it. Good for them and the rest of mankind, but not to the untold number of people who will eventually uninstall it and say goodbye to all their data and instruments. I can only hope that it happens to you so I can tell you that you were too freakin stupid NOT to back up what you lost that day.

Put yourself in someone else's shoes before you pass judgement - and make sure you know what fills those shoes as well.

Mike

Teksonik · Post by **Teksonik** » Thu Aug 03, 2006 3:01 am

egarrard wrote:
Teksonik wrote:Sure you could say back up,back up,back up, but in no way should any blame be put on the end user if a piece of software's uninstaller is faulty.
Only a 4-year-old child thinks that all his toys will work perfectly all the time. Any company can screw up their software at any time and any computer user ought to be well aware of that fact.

ImageLine had a bug in the uninstaller. Big deal. They fixed it as soon as they learned of it, just like they should have. I had the same uninstaller on my system. I had exactly zero problems removing the Toxic III demo. Most of the people had no problems either.

It's the stupidest of fools who doesn't do a backup ever now and then. If he had done regular backups like he was supposed to, he would never have lost all his stuff. All he would have to do is copy his backup into the deleted folder. But no, ImageLine keeps getting blamed for someone else's negligence. Folks, they're not your momma!

Sorry, but I'm getting tired of hearing ImageLine getting bashed for something that wasn't their fault. ReverseEngineer, you are right on the money. The current philosophy seems to be "responsibility is something 'others' should have and not ourselves".

Just plain idiotic. Are you 100% sure the DEMO uninstaller was the same one used in the FULL Version? Do you know who programmed the uninstaller? What version number Demo, what version number Full? You're preaching from the mount of ignorance my friend. Big Deal? You wouldn't be saying that if it happened to you. Did you even read this entire thread? I'm not bashing Imagine Line, they let an error slip through a third party product and then fixed it right away. Good Job. My problem is with people who are saying "oh Karma should have been prepared" for a faulty uninstall program that went up TWO layers. Sure we should always back up. How many of you backed ALL of your data today, yesterday, last week? Be honest. Even if he did follow the Wizards of this thread's advice he would have still had all his vst .dll deleted. Backed up or not that's quite a job to rebuild. I have backups of all my vsti's but if I had my folder deleted by a faulty uninstaller I'd be pissed. To Image Line's credit it seems like they are taking care of those effected behind the scenes which is excellent customer service. Give Karma a break. He's been through enough already without hearing "it's your fault because of your file/folder structure and back up habits" which would be a non issue if not for the FAULTY INSTALLER. End of story

Reverse Engineer · Post by **Reverse Engineer** » Thu Aug 03, 2006 3:07 am

Teksonik wrote:Just plain idiotic. Are you 100% sure the DEMO uninstaller was the same one used in the FULL Version? Do you know who programmed the uninstaller? What version number Demo, what version number Full? You're preaching from the mount of ignorance my friend. Big Deal? You wouldn't be saying that if it happened to you. Did you even read this entire thread? I'm not bashing Imagine Line, they let an error slip through a third party product and then fixed it right away. Good Job. My problem is with people who are saying "oh Karma should have been prepared" for a faulty uninstall program that went up TWO layers. Sure we should always back up. How many of you backed ALL of your data today, yesterday, last week? Be honest. Even if he did follow the Wizards of this thread's advice he would have still had all his vst .dll deleted. Backed up or not that's quite a job to rebuild. I have backups of all my vsti's but if I had my folder deleted by a faulty uninstaller I'd be pissed. To Image Line's credit it seems like they are taking care of those effected behind the scenes which is excellent customer service. Give Karma a break. He's been through enough already without hearing "it's your fault because of your file/folder structure and back up habits" which would be a non issue if not for the FAULTY INSTALLER. End of story

Why are you more rattled than even karma is? Reel your head in and have a nice chamomile tea.

Jason Brian Merrill · Post by **Jason Brian Merrill** » Thu Aug 03, 2006 3:13 am

bla bla bla..... how boring.

BONES · Post by **BONES** » Thu Aug 03, 2006 3:15 am

Karmacomposer wrote:JMC has PM'd me as well and I will be letting them know what I lost as a result of the faulty Toxic III uninstaller. As you all may or may not know, it deleted my entire VSTI folder - with over 150GB of data and presets - a LOT (right around 10GB of sample loops and data and hundreds and hundreds of presets) of which was products I was working on for a variety of companies and for my own products I was going to be releaseing. Now I will have to start all over again and some synths and data I may have lost forever.

Shit! I don't understand why plugins even need installers. I'd much rather just unzio [NOT unrar] a DLL into my plugins folder and a manual [PDF or CHM or whatever] into my help folder.

Teksonik · Post by **Teksonik** » Thu Aug 03, 2006 3:22 am

Reverse Engineer wrote: Why are you more rattled than even karma is? Reel your head in and have a nice chamomile tea.

Maybe I feel bad for him? It's called sympathy. Because I like the guy? If one of your friends was being picked on wouldn't you defend him? Providing you actually have any.......oh never mind.

Jason Brian Merrill · Post by **Jason Brian Merrill** » Thu Aug 03, 2006 3:24 am

BONES wrote: Shit! I don't understand why plugins even need installers. I'd much rather just unzio [NOT unrar] a DLL into my plugins folder and a manual [PDF or CHM or whatever] into my help folder.

agreed!

Teksonik · Post by **Teksonik** » Thu Aug 03, 2006 3:27 am

BONES wrote: Shit! I don't understand why plugins even need installers. I'd much rather just unzio [NOT unrar] a DLL into my plugins folder and a manual [PDF or CHM or whatever] into my help folder.

I agree with BONES. I'd rather just have the .dll and move it myself. Unfortunately I'm told that some Vsts need installers to create registry entries to remember sample file paths etc.

Jason Brian Merrill · Post by **Jason Brian Merrill** » Thu Aug 03, 2006 3:28 am

cant .ini files do that?

shamann · Post by **shamann** » Thu Aug 03, 2006 3:31 am

BONES wrote:Shit! I don't understand why plugins even need installers.

Some plugins install more than just the .dll, but I reckon the #1 reason is so that there is a screen that asks you if you agree to the terms of the license.

Strangely, shouldn't having that screen on their website before you download solve the problem?

Teksonik · Post by **Teksonik** » Thu Aug 03, 2006 3:38 am

Jason Brian Merrill wrote:cant .ini files do that?

Actually the answer I got came from Big Tick of Rhino 2 fame in response to the same question some years ago. Perhaps times have changed, perhaps the installers are more for copy protection reasons than anything else? I'd rather have an installer than a Dongle. This would be an interesting question to ask the developers that reside here. Why installers and why can't I just have the .dll? One other reason that's always given is because newbies won't know where the .dll should go so the installer does the work. Not defending installers, hate them as much as anyone.

hoffy · Post by **hoffy** » Thu Aug 03, 2006 3:39 am

BONES wrote:I'd much rather just unzio [NOT unrar] a DLL into my plugins folder and a manual [PDF or CHM or whatever] into my help folder.

f**k Zip. RAR archvies are so much better

Reverse Engineer · Post by **Reverse Engineer** » Thu Aug 03, 2006 3:39 am

Teksonik wrote:Providing you actually have any.......oh never mind.

Yeah mate, you started ok, but entered unnecessary belittling territory there. I'll forgive you though.

The Chase · Post by **The Chase** » Thu Aug 03, 2006 3:40 am

hoffy wrote:
BONES wrote:I'd much rather just unzio [NOT unrar] a DLL into my plugins folder and a manual [PDF or CHM or whatever] into my help folder.
f**k Zip. RAR archvies are so much better

seconded

Jason Brian Merrill · Post by **Jason Brian Merrill** » Thu Aug 03, 2006 3:41 am

The Chase wrote:
hoffy wrote:
BONES wrote:I'd much rather just unzio [NOT unrar] a DLL into my plugins folder and a manual [PDF or CHM or whatever] into my help folder.
f**k Zip. RAR archvies are so much better
seconded

thriced.

Praise for Image-Line