DirectWave Registration Key & Sales Policies "Suspicious"

[SODDI]

[quote="reflex"]The first regcode you receive may be temporary. After that, they won't be anymore.[/quote]

So, because FL/IL has had problems with scammers in the past, all customers must be treated as if they are scammers?

That's called an a priori assumption of guilt.

The logical extension of such thought is akin to the U.S. Department of Homeland Security's detention of a 5 year-old boy because his name is is similar to that of an adult who is on the super-secret terrorist watch list.

I guess we're all criminals and terrorists until we prove otherwise, huh reflex?

The easiest way to fix this is for Fruity Loops/Image Line to place your quote directly in KVR's product description page for DirectWave.

"The first regcode you receive may be temporary. After that, they won't be anymore."

Truth in advertising.

[joeykusack]

I couldn't agree more. There is absolutely no excuse for a paid product to have the customer jump through hoops.

When you buy it, you register it. When you register it, it becomes usable.

anyways, hope you sort it out.

[reflex]

The "hoops" in most cases consist of downloading a new regcode.

And it's not a problem "in the past", it happens every day. Since each chargeback costs us money (on top of the refund itself), it's something we try to avoid as much as possible.

[darem]

The "hoops" in most cases consist of downloading a new regcode.

And it's not a problem "in the past", it happens every day. Since each chargeback costs us money (on top of the refund itself), it's something we try to avoid as much as possible.

And, please, where do you state on your site that my regkey will expire sometime in the future and I have to get a new one? I didn't see that when I bought my copy.

Don't get me wrong, it's not a big problem per se - it's just, well, bad attitude towards me, your customer. It's an atmospheric problem, and certainly makes me see your company different now.

[SODDI]

[quote="reflex"]The "hoops" in most cases consist of downloading a new regcode.

And it's not a problem "in the past", it happens every day. Since each chargeback costs us money (on top of the refund itself), it's something we try to avoid as much as possible.[/quote]

But your company didn't have a problem with MY credit card payment or registration, processed in July of 2007, as up until now there was no chargeback against the transaction.

By trying to "avoid as much as possible" a hypothetical situation with a hypothetical dishonest purchaser, your company has in reality, with an honest customer, created the exact situation it was attempting to avoid.

The "hoops" is your web site, which does everything possible to dissuade a customer from contacting you.

Despite my experienced and informed use of the internet to handle orders for goods and services, you and the apologists for IL/FL have routinely tried to pass off my difficulties with your company and its policies as MY FAULT and YOU PERSONALLY have blown off my concerns.

(details deleted for brevity)

The URL you quoted in an earlier post DID NOT appear in the original letter from FL/IL.

So, reflex, what ARE my options as an HONEST customer... other than to issue a chargeback with my credit card company?

Here's what else I can do. I got room in my budget to buy a lot of music software this year. I will spend the money on the best software I can afford from vendors I can trust. I will urge others to do the same.

[ObsoleteAcc99]

[DELETED]

[grymmjack]

1. please stop using the unnecessary quotations marks.
2. caveat emptor
3. if your browser is automatically accepting .reg files, you have a serious problem on your hands.
4. use firefox. it's a more secure albeit slower alternative that will prompt you where to save the .reg file.

the temporary reg code thing should be made public, i wholeheartedly agree on this. however, you cannot fault a company for not making every single fact known on every place on the internet it is mentioned - this is literally impossible. i do think it should be on their pages and in the kvr database though.

good luck finding vendors you can trust. i've never had a single problem with image-line or authorizations, and i've been a customer since fruityloops 3.x something. i own almost every product they have released (even if i do not use them regularly - i buy them to support them and help them to eat and because i know how an economy is supposed to work) and honestly have never had this kind of thing happen to me.

none of my reg codes have ever been temporary. perhaps this is because i've been with them for so long, but i also know my way around a computer very well and can spot "suspicious" things like .reg files being eaten without question by an unsecure browser.

before you go pointing the finger at imageline, you had better look long and hard into the mirror. check first that your machine is not compromised in some fashion before you go on a campaign to ruin a vendor.

[ObsoleteAcc99]

[DELETED]

[TotcProductions]

I actually see good reason for the temporary reg file. I personally have had several morons purchase recently from Pro-Sounds, and then go back on their purchase a few days after receiving their product. It's really digital theft. I had two of these last month.....1 individual purchased a set using an e-check via paypal, since our delivery system is automatic, he got the product immediately (before the e-check cleared) and then canceled the payment after he had downloaded the product. The other guy ordered a whole bunch of products (spent over $200.00), downloaded each 1 time, and right after that, claimed his paypal account was used fraudulently (all that within the span of an hour? ).

SO, with incidents like that under my belt, I don't have a problem with Image-Line using some temporary license scheme, that switches to permanent after the money is secured.

Oh, and would you lefty's stop inserting politics into everything you talk about, it's starting to drive me a little nutty. This forum is for computer music making and the plugins/programs used in such actitivies. Go over to HPC if you want to talk politics.

Peace

[grymmjack]

grymmjack i hope none of that was aimed at me?

ttoz no not you, the OP.

[Chris Walton]

2) @ reflex that SERIOUSLY does suck and customers should be warned BEFORE they purchase that the regcode is temporary, i never had that problem, probably because i have been an imageline customer since the beginning, but still... imagine someone has taken their music laptop to compose in a chill out place and they can't get on the net, and all of a sudden their software stops working... NOT cool.

The software itself will begin to warn you starting I think a week beforehand that the regcode is about to run out, and IL also sends out an email letting you know of this. So I don't know where the prob is

[darem]

2) @ reflex that SERIOUSLY does suck and customers should be warned BEFORE they purchase that the regcode is temporary, i never had that problem, probably because i have been an imageline customer since the beginning, but still... imagine someone has taken their music laptop to compose in a chill out place and they can't get on the net, and all of a sudden their software stops working... NOT cool.

The software itself will begin to warn you starting I think a week beforehand that the regcode is about to run out, and IL also sends out an email letting you know of this. So I don't know where the prob is

The problem is that IL doesn't tell the customers before they buy.

[ObsoleteAcc99]

[DELETED]

[ObsoleteAcc99]

[DELETED]

[TotcProductions]

I actually see good reason for the temporary reg file. I personally have had several morons purchase recently from Pro-Sounds, and then go back on their purchase a few days after receiving their product. It's really digital theft. I had two of these last month.....1 individual purchased a set using an e-check via paypal, since our delivery system is automatic, he got the product immediately (before the e-check cleared) and then canceled the payment after he had downloaded the product. The other guy ordered a whole bunch of products (spent over $200.00), downloaded each 1 time, and right after that, claimed his paypal account was used fraudulently (all that within the span of an hour? ).

SO, with incidents like that under my belt, I don't have a problem with Image-Line using some temporary license scheme, that switches to permanent after the money is secured.

Oh, and would you lefty's stop inserting politics into everything you talk about, it's starting to drive me a little nutty. This forum is for computer music making and the plugins/programs used in such actitivies. Go over to HPC if you want to talk politics.

Peace

that's disgraceful what those people did to you. However, the second 1, $200 one, shouldn't have been covered by paypal at all, as they don't cover virtual goods. you should have refused the refund.

Unfortunately, they do protect the buyer no matter what. I trie dot refuse it...actually, I fought it for weeks, but still lost the money and the product in the end.