KVR Audio

Jacare · Post by **Jacare** » Fri Aug 07, 2009 8:29 pm

Hello everyone
As the thread title says, Peavey has now a support team and a support system to provide better customer support. I am part of this team, and I want to say that if any of you have a question or a problem regarding Revalver please, pm me or e-mail me at jose@peaveysoftware.com. Thank you all.

Hink · Post by **Hink** » Tue Aug 11, 2009 4:48 am

Jacare wrote:Hello everyone
As the thread title says, Peavey has now a support team and a support system to provide better customer support. I am part of this team, and I want to say that if any of you have a question or a problem regarding Revalver please, pm me or e-mail me at jose@peaveysoftware.com. Thank you all.

too little, too late, I sent an email December 07, Jan, 08, Feb, 08 wanting to buy revalver because you offered a good crossgrade...well your page said you did but you never answered...someone else got my money

But then look at the bright side, you guys have no where to go but to improve...here's to hearing good things about your customer service

MrTom · Post by **MrTom** » Tue Aug 11, 2009 9:35 am

Jacare wrote:Hello everyone
As the thread title says, Peavey has now a support team and a support system to provide better customer support. I am part of this team, and I want to say that if any of you have a question or a problem regarding Revalver please, pm me or e-mail me at jose@peaveysoftware.com. Thank you all.

Hi,

are there any updates planned?
Since Peavey owns it, nothing is going on anymore.

It is sad, because I really like the basic sound and the playability of the amps.

Best, Tom

Jacare · Post by **Jacare** » Tue Aug 11, 2009 11:11 am

Hello
Yes, there will be an update for bugfix coming. We don't have a date yet, but that is certain. Any news on that matter, I'll post over here.

Shy · Post by **Shy** » Tue Aug 11, 2009 11:17 am

Lower the upgrade price. Significantly.

MrTom · Post by **MrTom** » Tue Aug 11, 2009 11:25 am

Jacare wrote:Hello
Yes, there will be an update for bugfix coming. We don't have a date yet, but that is certain. Any news on that matter, I'll post over here.

Sounds good.
But aren't you planning any new features?
To me it looks like the software has reached it's final state since Peavey bought it.

Jacare · Post by **Jacare** » Tue Aug 11, 2009 12:30 pm

MrTom wrote:
Jacare wrote:Hello
Yes, there will be an update for bugfix coming. We don't have a date yet, but that is certain. Any news on that matter, I'll post over here.
Sounds good.
But aren't you planning any new features?
To me it looks like the software has reached it's final state since Peavey bought it.

This update will come to fix some bugs. New features and major change of behaviour may come on MKIV.

Hink · Post by **Hink** » Tue Aug 11, 2009 2:23 pm

2 out of 3 people replying were complaint based and you ignored both

BTW I wont go to the forum and start anything so don't worry, I just posted my experience here to see what if any was you response. I really expected "I'm sorry....", but I got ignored again.

Jacare · Post by **Jacare** » Tue Aug 11, 2009 2:57 pm

Hink wrote:2 out of 3 people replying were complaint based and you ignored both BTW I wont go to the forum and start anything so don't worry, I just posted my experience here to see what if any was you response. I really expected "I'm sorry....", but I got ignored again.

I'm sorry, but I think I missed that. We are working to improve Revalver support, and this has started a few weeks ago. And of course, we are sorry to lose a customer since you haven't got a response to your questions, but as I stated, we are currently working to improve it for everyone.

Jacare · Post by **Jacare** » Tue Aug 11, 2009 2:59 pm

Shy wrote:Lower the upgrade price. Significantly.

I'll forward your request to the appropriate person. Is there anything else I can do to help you regarding Revalver?

Shy · Post by **Shy** » Tue Aug 11, 2009 3:24 pm

As I said on PM some days ago, no, thanks. I'll just say that the first place to start with support is to not charge Mk II users a huge amount of money for the same product with a few very minor changes and some new "presets". I would like to keep receiving updates and not stay with buggy software in the future, but an extra 200 bucks for that offers no incentive, plus adds aversion.

Jacare · Post by **Jacare** » Tue Aug 11, 2009 3:53 pm

Shy wrote:As I said on PM some days ago, no, thanks. I'll just say that the first place to start with support is to not charge Mk II users a huge amount of money for the same product with a few very minor changes and some new "presets". I would like to keep receiving updates and not stay with buggy software in the future, but an extra 200 bucks for that offers no incentive, plus adds aversion.

Ok
As I said, i'll forward your feedback and ideas to the appropriate support person.

Hink · Post by **Hink** » Tue Aug 11, 2009 4:39 pm

I wish you luck Jacare, I firmly believe that customer service is a great place for companies to get a leg up. Thanx for the response

Jacare · Post by **Jacare** » Tue Aug 11, 2009 4:48 pm

Hink wrote:I wish you luck Jacare, I firmly believe that customer service is a great place for companies to get a leg up. Thanx for the response

Thank you ! And I couldn't agree more with you.

scook · Post by **scook** » Tue Aug 11, 2009 4:50 pm

Jacare wrote:Hello everyone
As the thread title says, Peavey has now a support team and a support system to provide better customer support. I am part of this team, and I want to say that if any of you have a question or a problem regarding Revalver please, pm me or e-mail me at jose@peaveysoftware.com. Thank you all.

I too own Revalver and Revalver MkII and was turn off by the upgrade policy that Peavey implemented. Now to find out that was married with no support really makes me glad that I did not jump at the "opportunity." I do like MkII. Peavey is going to have to do some work to get my business.

Revalver support team