KVR Audio

krraqk · Post by **krraqk** » Tue Aug 11, 2009 5:08 pm

Its there an upgrade from Revalver II? if yes, where is it? I cant find it.

And how much is the upgrade price (II -> III) in euros?

ew · Post by ew » Tue Aug 11, 2009 5:21 pm

krraqk wrote:Its there an upgrade from Revalver II? if yes, where is it? I cant find it.

And how much is the upgrade price (II -> III) in euros?

http://www.peavey.com/products/revalver/index.cfm

Click on buy now, and then click on upgrade.

ew

Hink · Post by **Hink** » Tue Aug 11, 2009 5:25 pm

ew wrote:
krraqk wrote:Its there an upgrade from Revalver II? if yes, where is it? I cant find it.

And how much is the upgrade price (II -> III) in euros?
http://www.peavey.com/products/revalver/index.cfm

Click on buy now, and then click on upgrade.

ew

you're suppose to be happy I bought GR3

Jacare · Post by **Jacare** » Tue Aug 11, 2009 5:37 pm

scook wrote:
Jacare wrote:Hello everyone
As the thread title says, Peavey has now a support team and a support system to provide better customer support. I am part of this team, and I want to say that if any of you have a question or a problem regarding Revalver please, pm me or e-mail me at jose@peaveysoftware.com. Thank you all.
I too own Revalver and Revalver MkII and was turn off by the upgrade policy that Peavey implemented. Now to find out that was married with no support really makes me glad that I did not jump at the "opportunity." I do like MkII. Peavey is going to have to do some work to get my business.

Hello scook
I'm very sorry to hear this, but i can say that we are working for a change, and a change for the better ! I will certainly pass your feedback to the appropriate people, since your opinions interests very much to us, so we can work to get better.

ew · Post by ew » Tue Aug 11, 2009 5:40 pm

Hink wrote: you're suppose to be happy I bought GR3

I am, Hink

I keep thinking of picking up Revalver myself, but the demo had a tendency to crash when I assigned any MIDI controllers for automation

ew

Jacare · Post by **Jacare** » Tue Aug 11, 2009 6:12 pm

ew wrote:
Hink wrote: you're suppose to be happy I bought GR3
I am, Hink

I keep thinking of picking up Revalver myself, but the demo had a tendency to crash when I assigned any MIDI controllers for automation

ew

ew
There will be an update for fixing midi bugs.

Klemperer · Post by **Klemperer** » Tue Aug 11, 2009 6:20 pm

Jacare wrote:
ew
There will be an update for fixing midi bugs.

that's great news for MKIII owners. As a happy MKII owner the downside was there were a lot of midi bugs, that got never fixed within more than a year by Michael from Alienconnection at that time.
I wanted to sell my MKII license, but learnt it was not allowed. Does the license transfer policy change now too? You can sell GR3 or IK Multimedia stuff (albeit the IK plugins only with a high transfer fee).

Jacare · Post by **Jacare** » Tue Aug 11, 2009 6:23 pm

krraqk wrote:Its there an upgrade from Revalver II? if yes, where is it? I cant find it.

And how much is the upgrade price (II -> III) in euros?

Hello
The upgrade price is $199.99 USD

Jacare · Post by **Jacare** » Tue Aug 11, 2009 6:25 pm

Klemperer wrote:
Jacare wrote:
ew
There will be an update for fixing midi bugs.
that's great news for MKIII owners. As a happy MKII owner the downside was there were a lot of midi bugs, that got never fixed within more than a year by Michael from Alienconnection at that time.
I wanted to sell my MKII license, but learnt it was not allowed. Does the license transfer policy change now too? You can sell GR3 or IK Multimedia stuff (albeit the IK plugins only with a high transfer fee).

There's no change in the license transfer policy for now.

hacked_to_pieces · Post by **hacked_to_pieces** » Tue Aug 11, 2009 6:29 pm

scook wrote:
Jacare wrote:Hello everyone
As the thread title says, Peavey has now a support team and a support system to provide better customer support. I am part of this team, and I want to say that if any of you have a question or a problem regarding Revalver please, pm me or e-mail me at jose@peaveysoftware.com. Thank you all.
I too own Revalver and Revalver MkII and was turn off by the upgrade policy that Peavey implemented. Now to find out that was married with no support really makes me glad that I did not jump at the "opportunity." I do like MkII. Peavey is going to have to do some work to get my business.

+1

Jacare · Post by **Jacare** » Tue Aug 11, 2009 6:49 pm

hacked
I'm sorry to hear that from you too. But I can assure you that Peavey is engaged in improving Revalver's funcionality and support.

Ken McLaren · Post by **Ken McLaren** » Tue Aug 11, 2009 6:54 pm

Hats Off Jacare...This is not an easy position to be put in and you handled everything very well, as you always do. I've said many times before, KVR will be the proving ground for the support team...and all these people have valid points. They will now be addressed, and just link Hink did everyone should make sure their questions are answered. Thats what this team is for. There are 9 members, and they are only human like all of us. Sometimes they may miss a question, but, missing a question and just being ignored are 2 different things, these guys will never knowingly ignore you.

PV did not do this on purpose either, they just did not have the "software" team setup before now, but they have taken these steps to address the support issues, and hopefully we can help out. So, any support questions can usually be answered by the support team, but there is an escalation process in place for things that they cannot answer.

When a support team member says they are forwarding the question, what happens is the support question gets escalated to the next rung of support, and keeps going up the ladder until it finally reaches the developers. So, in some cases you may not get an instant answer, thats because the "help" ticket has been escalated. In a situation where you have not got an answer for a while, simply email your support contact and they will get their Bic Lighter out and light a fire under someone's butt.

KM

MBA · Post by **MBA** » Tue Aug 11, 2009 8:11 pm

Hello everyone

Michael here I am also a part of the Peavey support team and a support system. if any of you have a question or a problem regarding Revalver you can also pm me.

krraqk · Post by **krraqk** » Tue Aug 11, 2009 8:39 pm

ew wrote:
krraqk wrote:Its there an upgrade from Revalver II? if yes, where is it? I cant find it.

And how much is the upgrade price (II -> III) in euros?
http://www.peavey.com/products/revalver/index.cfm

Click on buy now, and then click on upgrade.

ew

Thanks ew for the info.

Anyway maybe im wrong but 199$ for an upgrade seems to be the most expensive upgrade I have never seen for a software of this type.

Too much IMO

DigitalMan · Post by **DigitalMan** » Tue Aug 11, 2009 9:01 pm

Hi, I'm DigitalMan, and like Jacare and MBA, I handle Peavey Revalver support. Drop me a line if you need help with anything, have any questions, concerns, or anything of that nature.

Revalver support team