Image-Line No Longer Recognizes My E-mail and Password!!!

[Musical Gym]

Please help. I no longer am able to log into site, forum, or my account.

This just started occurring.

[alexfalcao]

Please help. I no longer am able to log into site, forum, or my account.

This just started occurring.

Looks like there's a problem with IL site, I'm also unable to login to my account. I sent an email to their support.

Also reported on another thread.
http://www.kvraudio.com/forum/viewtopic ... 50#3786650

[elxsound]

Same thing here, but you're not alone. You should post this in the FL forum... It shows that I'm logged in there (it's all the same info) but it won't let me login to my account (twilight zone, strange, right?).

Add your name to the list on their forum so they'll be aware it's an issue with the site instead of letting them think it's just a few individuals that lost their password info all at the same time.

[ouroboros]

me too, must be a tech problem.
probably sorted soon.

[cain]

yeah same problem here, i was able to log in this morning but not now

[sOktay]

Uh-oh.



According to safebrowsing.clients.google.com, there is some malware running at support.image-line.com as of October 1st, 2009:

http://safebrowsing.clients.google.com/ ... dex.php%3F

[Musical Gym]

Misery loves company. Thanks for letting me know I'm not alone in this.
I guess we'll be back up and running soon.
I log in to forum the same way as my personal account. I don't think I know alternate way of logging in to forum.

[core]

Shop is down as well... Internal database error; please contact Image-Line for assistance.

[ouroboros]

ooh, I hope they weren't hacked.
maybe just server maint.