Crysonic Apology

[elxsound]

So here's how it works.

1.) Dissapoint Customers
2.) Loose sales ---> no money
3.) Register on KVR and apologise so that people buy your stuff


TOO LATE !!!!

Maybe it's too late for some, but I think this is a great move in the right direction.

I really do hope they have a continued presence on KVR as well as hope they can move beyond a troubled past.

If this really is the start of a new positive direction, then I hope they get their second chance.

[Echoes in the Attic]

I've not bought any of these products, but had recently been looking at a couple. But I just want to know if I have this straight:
-They never gave free native updates they promised when many users bought them with that understanding and sometimes the previous versions didn't work?
-They made new paid upgrade versions and did not give those to owners of the previous versions who were waiting for free upgrades?
-They've apologized and want to start over and are giving away one free product to current owners, but are still not giving free updates to those who had been promised free native versions?
-They still have made no official statement about whether those people who were waiting for their free native updates would yet receive those. (The apology was quite vague and didn't say that they would not be able to hold that promise).

I'm just curious as I don't know the whole back story. It's a nice gesture to give away a free product. But I still don't know that I would buy a product if people still haven't gotten their free native updates.

And what was that crazy fool on about who was saying the apology post had inconsistencies and that an apology is the same as an excuse? Nice way to derail a thread. That guy shouldn't critique a thread until he's taken at least grade 5 english class. Thank god KoolKeys actually posted some common sense in response. I was losing my mind a bit reading that garbage.

[zerocrossing]

As a non-customer, an apology like this is going to keep me in that category for sure, even with the current no-brainer offer at Audiomidi. There is only one thing for Crysonic to do to make amends with their customers, and that is to give them all the upgrade to the native versions that were promised. The End.

[Compyfox]

But I just want to know if I have this straight:
-They never gave free native updates they promised when many users bought them with that understanding and sometimes the previous versions didn't work?

This is correct.

-They made new paid upgrade versions and did not give those to owners of the previous versions who were waiting for free upgrades?

This is correct as well.

-They've apologized and want to start over and are giving away one free product to current owners, but are still not giving free updates to those who had been promised free native versions?

This looks like it, yes.

-They still have made no official statement about whether those people who were waiting for their free native updates would yet receive those. (The apology was quite vague and didn't say that they would not be able to hold that promise).

This looks like it as well.

I'm just curious as I don't know the whole back story.

The "backstory" was recently "closed", even though I don't see a need for that. This... apology is still too vague, but people jump on it already. Which is sad, then again my personal opinion.

[sockofgold]

So here's how it works.

1.) Dissapoint Customers
2.) Loose sales ---> no money
3.) Register on KVR and apologise so that people buy your stuff


TOO LATE !!!!

Yep.

So...
Kjaerhus
SuperWave
(A couple others I can't think of off the top of my head)
And now Crysonic

Seriously, how many times are people going to buy this crap? In my eyes, there are enough companies making plugins that if you screw your customers once, you don't deserve a second chance.

But that's just me. I have been screwed over by enough asshole companies in my life that I am happy to write them off when they treat me like crap.

[koolkeys]

I think that it will be impossible for some people to be happy, and no matter what Crysonic or any other company does, some people will still be pissed off. That's their right, and maybe even justified.

I see people say that the apology is "too late". Perhaps it should have been done much sooner(which Jay even admits), but surely it's better to have it now than to never have it, right?

There will be people who question motives, and there will be people who feel that the apology is too vague. But what were they supposed to do? They wanted to address their customer base as a whole, and they did.

Obviously, people have the right to wait and see if Crysonic continue in the right direction. And people have the right to not accept the apology and continue to feel slighted. I do hope that they are 100% serious, and honestly, I do feel they are. It takes a lot of guts after all that happened to make an appearance and a post like this. Some devs would never return and face the music. But Crysonic has done so. And at least for me, this is a good step. It won't satisfy everyone, but it's better than staying away forever, IMO.

Brent

[hivkorn]

we will see if they give a free licence as they said,and give free update...

[koolkeys]

EDIT:
Nevermind, there's no use in arguing - it only adds to my blood pressure.

Compyfox, this really makes me wonder about just how much it's worth the fight for you? I mean this sincerely, as this situation does seem to get you worked up. And that's obviously not healthy(both literally and figuratively).

You said back on the first page that by not accepting the apology, that was your way of "moving on". So is that what you will do? Or will you continue to make it your intention to trash Crysonic whenever given the opportunity? I ask this because I wonder what's in it for you? What are they supposed to do?

I think it's obvious that nothing they say will satisfy you. That's your right, no doubt about it. And I know that you feel you deserve an individual apology for the (alleged) personal issues you had with Crysonic way back. But you've already been offered, and you accepted, a full refund on the products you bought. This was literally years ago. So what do they do to make it a peaceful ending where you can move on without the stress, and Crysonic can have a chance to make things right with the rest of the world(as it seems it will never be right with you personally)?

I am asking this only to help. I have nothing against you, and you have never done anything to me to suggest that I should. I just wonder where it ends. Maybe it will take a continued presence of Crysonic around here to make it better? Or maybe it will take them gradually just earning trust back? But I wonder if they will have to deal with you in every thread, or if you would be willing to just sit back and wait and see?

Just wondering, that's all. I hope you take this post in the right light, as it's intentions are good.

Brent

[koolkeys]

we will see if they give a free licence as they said,and give free update...

I don't see why they wouldn't give the free license.

Obviously, at this point, things won't be fixed overnight. It will take a little time. But I think it's fair that people give them a chance, or at least sit back and wait and see. Maybe they will screw up, but maybe they won't, right?

I have no benefit to posting here. I'm just an observer who enjoys giving the benefit of the doubt. I realize that not everyone is the same way though.

Brent

[glasgene]

Forget it .. changed my mind not my argument

[A.M. Gold]

There is no need to squabble about semantics, this is certainly an official apology and we are very serious about it.

Jay

To me, all that matters is the follow-through.

[Audentity]

OMFG!!!! When are you guys finally stop complaining like a buch of schoolgirls and start make some smashing music again!!!!!!

[hivkorn]

ho yeah , i will give them a second chance , they are honest i think , it's why i wait to see.I ask them a sindo V3 licence i will see if they will give it to me.

[Wittenberg]

I like Crysonic.

[Compyfox]

So is that what you will do? Or will you continue to make it your intention to trash Crysonic whenever given the opportunity?

*sigh*

I did not trash them, I only revealed some "truth" behind the "magic mojo".

As many users here on KVR, I wanted to share my experience, nothing more. Crysonic trashed themselves with their actions, which is bigger harm that I've ever done.

I ask this because I wonder what's in it for you?

To keep the community an informed and quality place.

What are they supposed to do?

This depends actually.

1) First of all I'd say that they need to keep to their initial offer (or if you want to call it that way: "promise").

2) Then they should stick to "one version" and maintenance that before releasing a new x.5 one that you have to pay for it (Wusikstation anyone?).

3) On top of that, keeping the support at a very good level and not be like "wait for the update" (which then reverts to point 2) or "sorry, we're sick". I remember ns_kit7's developer - his father died - yet he released the DVD version of his kits as promised, with a 1 week delay however, but he did.

4) Instead of offering "1 week large discount special deals" or giving constant "email offers", revert from that and keep the current series running.


I think this is a good starting point to gain at least some trust back from the users. Myself excluded however.

So what do they do to make it a peaceful ending where you can move on without the stress, and Crysonic can have a chance to make things right with the rest of the world(as it seems it will never be right with you personally)?

Two things (for the rest of the world):

1) Treat their customers with the respect they deserve
2) Revert from crazy advertisement mojo what this plugin can do, if it's not the case, and finally offer proper manuals

Seeing as Cry'Q and Specra'Q seem to be discontinued, I guess there was some truth behind the analyzing of the plugins back in the day (phasing issues even if advertised this EQ was phase free, the "bandwidth" didn't work - just to name two bugs I discovered)


What they can do to get things right with me personally is out of the question. Though a start would be a "personal apology" indeed. Not that it will change my general opinion of the big picture though.

But I wonder if they will have to deal with you in every thread, or if you would be willing to just sit back and wait and see?

I keep my right to comment in each Crysonic thread to at least "read the backlogs" for a second opinion. As I wrote earlier, also in the other now closed thread, I'm not there to unveil all mysteries of certain Crysonic products for you (the users), especially as no plugin from them will touch my HDD again anymore. I just wanted to get things straight back in the day - and it looks like it's still like that to some extend even now (especially if I look at a certain KVR user review).

I hope you take this post in the right light, as it's intentions are good.

If I take a look at your post, then yes I agree.
If I take a look at the initial post of this thread, I tend to disagree however.



I hope I made myself clear this time. It's a long day already.