Crysonic Apology

[eduardo_b]

jay's apologised

it's time to move on

Completely agree. It's embarrassing to read the pointless, picky posts in response. Some people seem to enjoy being difficult instead of letting go.

[koolkeys]

Ok, long post ahead. Sorry about that in advance. I've said my thoughts on everything, and will leave it at that for now.

*sigh*

I did not trash them, I only revealed some "truth" behind the "magic mojo".

As many users here on KVR, I wanted to share my experience, nothing more. Crysonic trashed themselves with their actions, which is bigger harm that I've ever done.

Maybe poor choice of words, but when I say "trash", I mean simply remaining negative about Crysonic. And don't get me wrong, sharing personal experience is always fine by me. I was only asking the questions out of curiosity as somebody who has followed things.

To keep the community an informed and quality place.

Yes, but for how long? Crysonic, whether you believe it or not, seems to be at least trying to right the wrongs. The reason I asked is because I wonder if you would still keep up with "informing" people, even if Crysonic starts on a better path. I just wonder how long it would last.

This depends actually.

1) First of all I'd say that they need to keep to their initial offer (or if you want to call it that way: "promise").

2) Then they should stick to "one version" and maintenance that before releasing a new x.5 one that you have to pay for it (Wusikstation anyone?).

3) On top of that, keeping the support at a very good level and not be like "wait for the update" (which then reverts to point 2) or "sorry, we're sick". I remember ns_kit7's developer - his father died - yet he released the DVD version of his kits as promised, with a 1 week delay however, but he did.

4) Instead of offering "1 week large discount special deals" or giving constant "email offers", revert from that and keep the current series running.

All fair enough. Everyone will have their own criteria. I just wanted to see what yours were. This may also be useful information to Crysonic(since Jay is obviously newer around KVR, he may or may not be aware of everything- I don't know).

I think this is a good starting point to gain at least some trust back from the users. Myself excluded however.

I agree.

So what do they do to make it a peaceful ending where you can move on without the stress, and Crysonic can have a chance to make things right with the rest of the world(as it seems it will never be right with you personally)?

Two things (for the rest of the world):

1) Treat their customers with the respect they deserve
2) Revert from crazy advertisement mojo what this plugin can do, if it's not the case, and finally offer proper manuals

Seeing as Cry'Q and Specra'Q seem to be discontinued, I guess there was some truth behind the analyzing of the plugins back in the day (phasing issues even if advertised this EQ was phase free, the "bandwidth" didn't work - just to name two bugs I discovered)

I guess we'll all just have to wait and see. Obviously, the "mojo" is up for interpretation in how they market it. I would say that using snake oil type of terms in marketing is quite common. And a company will always think higher of their products than anyone else.

But who knows, maybe things will change in this area. I think, as I said above, it's good information to make clear to Crysonic.

What they can do to get things right with me personally is out of the question. Though a start would be a "personal apology" indeed. Not that it will change my general opinion of the big picture though.

And this is partially why I asked all this of you in the first place. It seems that no matter what they do, it won't be enough for you PERSONALLY to get over it. So at what point do you just cut the ties and move on? If Crysonic shows that they are at least serious about making things better(which only they know, but I hope and believe they are), is that enough for you to just chalk it up as experience and move on, putting Crysonic entirely behind you? For me, I would think that would be the healthiest thing to do, but you may not agree.

But I wonder if they will have to deal with you in every thread, or if you would be willing to just sit back and wait and see?

I keep my right to comment in each Crysonic thread to at least "read the backlogs" for a second opinion. As I wrote earlier, also in the other now closed thread, I'm not there to unveil all mysteries of certain Crysonic products for you (the users), especially as no plugin from them will touch my HDD again anymore. I just wanted to get things straight back in the day - and it looks like it's still like that to some extend even now (especially if I look at a certain KVR user review).

All completely fair. You absolutely have the right to post in the threads. I just wanted to know for how long, and if you would be just sitting back and watching things to see if they really are improving? Sometimes, a clean slate is absolutely needed. Sometimes, the ONLY thing a company can do is to start fresh and move forward doing the best they possibly can. I would bet that this progress can potentially be made much more difficult with somebody constantly reminding everyone of the past, when the past may or may not be relevant to the current state of affairs. I guess my hope is that even if you don't personally forgive them, there may be a point where you just sit back and take it all in to see if they really are serious. Who knows, in time, they may right every single wrong. I have no idea.

I hope you take this post in the right light, as it's intentions are good.

If I take a look at your post, then yes I agree.
If I take a look at the initial post of this thread, I tend to disagree however.

You don't think their intentions are good? I'm curious as to why not. I mean, shouldn't people at least give them the CHANCE to show they are good? Again, sometimes people can and do get better. Companies as well. So I think that giving the benefit of the doubt, even if you don't believe a word they say, can be a good thing.

Maybe they are just speaking out their rear ends, but maybe, just maybe, they are trying and this first step is ONLY one step in the process? I think personally that it would be fair to at least give them a CHANCE to succeed or fail, and then go from there.

I think you have handled yourself perfectly well in this thread, and I'm happy to see that. I don't think you are being totally unreasonable or anything. I only asked these questions because I think it's a good thing to have here. I think that if Crysonic is really serious about getting better, than your posts, as well as everyone else's, will be valuable to them.

So thank you for answering everything, and for doing so the way you did. Let's hope that things do turn around for the better.

Cheers!

Brent

[hivkorn]

Maybe they are just speaking out their rear ends, but maybe, just maybe, they are trying and this first step is ONLY one step in the process? I think personally that it would be fair to at least give them a CHANCE to succeed or fail, and then go from there.

+1

[kritikon]

I'll post once and leave this one alone from now on. I think Jay must have had a few hours of reading to do on the old thread.

I don't feel like I have to defend anyone now that at least Crysonic have entered into some communication with its customers and ex-customers, so they can defend themselves or lose their business whichever way they want to go. Have to say, even despite my defence of Crysonic...Jay, you should have started something like this a long time ago. Generally I don't think it's a good idea for companies to get too much into internet forums for customer support - best done privately via official company email (companies will only lose if they get hooked into forum brawling). But it doesn't seem like you did much of either.

I hope it goes well for you.

Ttoz and Compyfox - I bid you farewell and no hard feelings on this particular argument. I'm out.

[Happy Frog]

First found KVR many moons ago, searching for BT or software synths, can not recollect. Yet the discourse on a thread about BT was abhorrent, it even included talk of his hair. Fine, I suppose that's the nature of forums, however that being my litmus for this site, I was MORE then off putting. Yet, in time the support and sense of humanity was restored, all be it the occasional sour posts.

I have been on the forward end of upset posters, as one synth was improperly advertised, or the developer did not know of said problem, anyway over a year to fix, once recognized, can not be accepted with an apology when it is done.

This brings me here, I have no grasp of this situation or perhaps time for an inclination to find out the details of the situation in this forum. I am a bit concerned for developers, and how they must view these threads, and how they take some of the post to heart. And to say you should have a thick skin is beyond an excuse to sling some comments. I worry some individual coders may stop, or worse yet, never start. We know that some of the most brilliant instruments have come from independents.

A company that deals on KVR should know by now, how it can be when post and inquires are ignored, other developers know how to appease consumers, recognizing the VALUE of a public statement, long before the masses are upset. Even if there is no updates in site.

Please, when the apologies do come as some companies are beginning to issue, let them gestate for a bit.

Posts are getting negative towards no-brainiers and $13 dollar synths, seriously what is happing here, it is getting a bit too weird, I can take it, yet it does not seem necessary, this is a smart community, and the arguments when up set at companies, could be a bit softer in the future, maybe. Having passion for your style of music etc… my cause heated post, however, going after developers to this degree is becoming common place, and they are leaving, it is somewhat said, here.

This post is just to acknowledge that it is become standard to spit vitriol at developers. It is cool to have passion for synths and sounds sets, try them, buy them, sell them, get them back, it is all for the love of computer music. And this place should be a bit more pleasant, even in not accepting belated apologies. I am learning this. I hope this post does not land on someone's ears as insincere towards your concerns, and reason for being upset here in this forum.

[eduardo_b]

Posts are getting negative towards no-brainiers and $13 dollar synths, seriously what is happing here, it is getting a bit too weird,..

Look around. In the U.S. at least mindless anger is becoming a daily way of life. It never resolves anything and more often makes things only worse. So maybe kvr is to some extent a reflection of this.

[Compyfox]

Yes, but for how long? ...The reason I asked is because I wonder if you would still keep up with "informing" people, even if Crysonic starts on a better path. I just wonder how long it would last.

A thing I can't answer. Neither for Crysonic, nor for other firms I might argue or had bad experience with (not that many as of yet, though this one stood out drastically).

And this is partially why I asked all this of you in the first place. It seems that no matter what they do, it won't be enough for you PERSONALLY to get over it. So at what point do you just cut the ties and move on? If Crysonic shows that they are at least serious about making things better(which only they know, but I hope and believe they are), is that enough for you to just chalk it up as experience and move on, putting Crysonic entirely behind you? For me, I would think that would be the healthiest thing to do, but you may not agree.

It really depends how things turn out.

I moved away from the issue "Crysonic" and "being heated" a while ago, watched the place in a calm way and even commented that way. Like I said, I don't use nor test their stuff anymore. The only thing I did was requoting what the "leading lights" of the old thread once said and answered general questions.

Only today I got to know that the EQs were discontinued and that their Vocoder might finally take fruit since it's initial announcement back in Spectralive 2.x days. Then again, I don't care as much anymore other than the "promise", not only for the remaining users but also out of curiosity - I found suitable alternatives.

Sometimes, a clean slate is absolutely needed. Sometimes, the ONLY thing a company can do is to start fresh and move forward doing the best they possibly can. I would bet that this progress can potentially be made much more difficult with somebody constantly reminding everyone of the past, when the past may or may not be relevant to the current state of affairs. I guess my hope is that even if you don't personally forgive them, there may be a point where you just sit back and take it all in to see if they really are serious. Who knows, in time, they may right every single wrong. I have no idea.

Who knows indeed, but didn't they have enough time to do that already?

I mean, shouldn't people at least give them the CHANCE to show they are good? Again, sometimes people can and do get better. Companies as well. So I think that giving the benefit of the doubt, even if you don't believe a word they say, can be a good thing.

Maybe they are just speaking out their rear ends, but maybe, just maybe, they are trying and this first step is ONLY one step in the process? I think personally that it would be fair to at least give them a CHANCE to succeed or fail, and then go from there.

To me, it terribly looks like damadge control at the moment to get their sales back. Especially with the AudioMIDI deal and "freebie" offer. This is making me really sceptical and suprised about most of the reactions in here.

Then again, this is my personal opinion. Maybe there will something be changed for the better. But they (Crysonic) still have a long way to go.



I take the rest of your post as compliment.
And to quote a sentence from one great SciFi Movie and one great SciFi series:

End of Line

[rope]

Posts are getting negative towards no-brainiers and $13 dollar synths, seriously what is happing here, it is getting a bit too weird,..

Look around. In the U.S. at least mindless anger is becoming a daily way of life. It never resolves anything and more often makes things only worse. So maybe kvr is to some extent a reflection of this.

Agreed. Sometimes it doesnt even matter how legit and sincere an apology is. Some people have their lashings decided reguardless of how right the offender tries to make things. People like to see other people suffer, it makes them feel better. On the internet anyone can be a samurai warrior or a ufc champ. If these complaints and apologies happenned in person 1 on 1 without thousands of influenced peers watching people would be alot more considerate or atleast hear the other person out. Its like that on every forum. It took some guts or sincerity or whatever you wanna call it for crysonic to even post on here probably knowing the outcome, but the fact is they did respond.
















...ok ,crysonic. wheres my free plug!?!?


j/k

[Nokenoku]

As long as Crysonic does not do positive DOINGS (for example finally providing the free updates they promised), but only talks, they're still on my blacklist (not that I'd be interested in any of their products, but anyways).

An apology is generally a nice thing, but after what I've read from Compyfox here, this apology (coming without any doings) looks rather insulting to me.

[TeleJuan]

Well, the free plug-in thing isn't a joke, folks. I remember buying Spectralive a few years ago but I lost all my license info when my old PC crashed. Early today I sent them an e-mail with the e-mail address I think my old license was under and just about 5 minutes ago, I got my free license in my inbox. No questions asked



I say good for Crysonic for trying to make things right, I'll personally give them a second chance.

[yellowfever]

Whatever happened to forgive and forget? And I can't believe that Posts are getting negative towards no-brainiers and $13 dollar synths as quoted below; wtf???

[koolkeys]

As long as Crysonic does not do positive DOINGS (for example finally providing the free updates they promised), but only talks, they're still on my blacklist (not that I'd be interested in any of their products, but anyways).

An apology is generally a nice thing, but after what I've read from Compyfox here, this apology (coming without any doings) looks rather insulting to me.

Well, you have to keep in mind that Compyfox is a unique case(no offense Compyfox, but it's true). And I'm taking his word for it that everything happened that he says.

But they ARE doing things. Somebody just confirmed that they already got their free plug-in. That's action. Maybe a small one, but it's something.

I don't know how an apology, as long as it's not the only step, can be insulting to anyone though. Usually, when somebody starts off on making things right in a situation, it starts with an apology. Nothing insulting about that, right?

Brent

[rope]

Just got my free sindo v3 in my email. No complaints here

[Whoomph]

this one stood out drastically.

As much as I gushed before in this thread, it was just because It's nice to see a turn-around. Really appreciate you sharing your experience Mr. Compyfox.

[emasters]

I also just got my free Sindo v3.5 via email request. Worked out fine for me. I don't have the history others have shared on this thread. I purchased the AudioMidi no-brainer, and just got another plug-in at no additional cost. Support has been responsive as has the delivery of authentication information for each plug-in. As a new customer, so far so good and like Rope above, no complaints.

-Ed