KVR Audio

Mister Gibson · Post by **Mister Gibson** » Mon Apr 26, 2010 2:22 am

Resonator63 wrote:I was so nearly tempted by the audiomidi no brainer.
Now i'm so glad I didn't bother.

You can have mine.

Dj Troy · Post by **Dj Troy** » Mon Apr 26, 2010 3:24 am

what a fantastic thread best read i have had in a long while all i can say is wow...do not piss off this community...

eduardo_b · Post by **eduardo_b** » Mon Apr 26, 2010 3:29 am

Dj Troy wrote:what a fantastic thread best read i have had in a long while all i can say is wow...do not piss off this community...

If you've learned nothing else, your time has been well spent.

John-E34 · Post by **John-E34** » Mon Apr 26, 2010 3:35 am

Dj Troy wrote:what a fantastic thread best read i have had in a long while...

I saw this coming, after all, companies with long term plans do not have fire sales, and then start giving their products away.

Peevy2000 · Post by **Peevy2000** » Mon Apr 26, 2010 12:00 pm

Photo_G wrote:Has anyone heard from Crysonic on the fix(s) yet?

G

Well it maybe looks like they've made their money & run. I've emailed them & pm'd Jay numerous times about this supposedly easy fix.

This is a terrible way to run a business, & treat your customers. If they don't actually come up with an update for this very soon, I'll most definitely be doing my best to inform others of this kind of treatment if I ever hear of or see another crysonic deal.

what's a real pity too is that aside from the GUI problem these plugins sound really good.

A small part of me is still hopeful that crysonic will amend this problem & that it'll be me having to make an apology to them for doubting them. I'll not hold my breath though.

Resonator63 · Post by **Resonator63** » Mon Apr 26, 2010 11:04 pm

Mister Gibson wrote:
Resonator63 wrote:I was so nearly tempted by the audiomidi no brainer.
Now i'm so glad I didn't bother.
You can have mine.

Um!! Let me think about that,no thanks!!!

Being serious though,I feel sorry for all the people that have been messed around by Crysonic.I have decided not to deal with them,mostly based on stuff I read on this forum.
At the other end of the spectrum there are the likes of Camel Audio,Audio Damage and many others whose customer service is exemplary.

Resonator63 · Post by **Resonator63** » Mon Apr 26, 2010 11:08 pm

Somehow the post came up twice

Spooky

hunkofaman · Post by **hunkofaman** » Wed Apr 28, 2010 1:23 pm

i've bought some Crysonic... new & "used"

it takes an average of 4-5 emails and a couple of weeks to get a response from them

it's frustrating as other devs do it after 1 day - 1 email

i'm fortunate as i've made a good living out of music but they really need to get their act together and are currently holding money from me and have not given me 1. their plugin 2. a refund 3. or even a reply or acknowledgement of receipt of my money...

i think maybe the dev needs a partner who's a charm and his/her favourite pastime is answering emails, then this would turn around

vata44 · Post by **vata44** » Wed Apr 28, 2010 2:11 pm

So i write them accepting their apology... receive me free gift, but they continue to ignore my plugin issue question! Not even a small friendly we cannot help you... nothing. Sorry Crysonic, you have lost me as well.

Teksonik · Post by **Teksonik** » Wed Apr 28, 2010 2:24 pm

Crysonic Jay wrote:Hello Everyone,

First I like to introduce myself, my name is Jay Brenton and I am one of the Directors here at Crysonic Australia and have been with them since 2006 and this is my first post here,

One needs only look at "Crysonic Jay's" first post to get all the answers. Doesn't take a Sherlock Holmes.

hunkofaman · Post by **hunkofaman** » Wed Apr 28, 2010 5:38 pm

5 days & 3 emails later...

... no response

sent to both info & support emails

and checking my emails i see that the last 2 b4 this batch went unanswered...(",)... those were asking 4 a Mac OSX update (as promised) to a plug i'd bought the PC version of as the OSX version was coming in "weeks"

as it turned out it was a "major" meaning paid upgrade

but a normal company would have at least answered these emails. and now i'm here because of their no-replying and everybody is talking about a fresh start! where is it? doesn't it start with replying to support emails? i'd think so

i have yet to ask for a free plug-in. i'm doubtful i will

droogie · Post by **droogie** » Wed Apr 28, 2010 7:01 pm

i would never ever install a product of crysonic again!

after tyring out that spectralive nxt vst in a project,
the cubase session was damaged when i was revisiting it!

something wrong with crysonic

Dj Troy · Post by **Dj Troy** » Tue May 04, 2010 11:49 pm

cant wait for there suprize maybe they will answer emails or even better give people plugins they bought...nah that will never happen

cain · Post by **cain** » Fri May 07, 2010 3:55 pm

have they released the update with the gui bugs fix yet?

Peevy2000 · Post by **Peevy2000** » Fri May 07, 2010 8:54 pm

cain wrote:have they released the update with the gui bugs fix yet?

I don't think so. They did say it would be released this week.

Crysonic Apology