Had the same issue yesterday, but when I went to actually choose my new sounds in the Sounds Download part of the user area, a drop down menu for both registrations appeared. So the promotions page doesn't reflect the 2nd (or MORE) GB, but it should be there in your downloads.Peter - IK Multimedia wrote:There should be dropdowns for each if you haven't chosen yet. If you've chosen and need to re-download, your first downloads should show up for 30 days in your User Area --> Sounds Download area. Support should get you squared away if this isn't the issue. Thanks!Stephan326 wrote:Peter, I have lost access to my 7 download on my 1st GB purchase.. I have opened a support ticket.. Should be attached to the same user name as the 1st one . how do I find it?
I had created a tech support ticket for that, (thanks for the SUPER fast response, Paul!) so not sure if that had anything to do with it, or it happened automatically, just with a little time delay to update my account settings.
Here's Paul at IK's reply:
Thanks for your recent purchase! The 6x1 promotion is still there for you, all you need to do is login to your User Area > Promotions and click on the 'Available' button to the right of the 6x1 promo. You will see 2 choices now, one for the first registration and the other for the 2nd!
However, I'm still not seeing the new ST2 registration in my authorizations section or received my esounds registration # from Allen, am I missing something?
GO 8x1!

