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YellowTools - support??????
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- KVRian
- 622 posts since 12 Mar, 2005
From Yellow Tools support page on their website
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- KVRist
- Topic Starter
- 50 posts since 28 Mar, 2005
I eventually got it right to log in on the Yellowtools Forum. So I'll wait for a response. Thanks for the comments. I see ZombyWoof nailed it with the "support by phone" Now I don't feel so bad, and I don't have to travel 30km to find a phone.......
I think I'll suggest to YellowTools that they should give the KVRians the access to give the support to their customers!
Off the topic.
There's one other thing I have been thinking about and wonder why Microsoft has not implemented the use of a multiple(simultaneous) input device in Windows e.g. using two mice at the same time or if you have a touch screen to use multiple finger positions at the same time. That could help a lot in doing multitasking.
Changing volume, changing presets, while playing the notes on screen etc.
I think I'll suggest to YellowTools that they should give the KVRians the access to give the support to their customers!
Off the topic.
There's one other thing I have been thinking about and wonder why Microsoft has not implemented the use of a multiple(simultaneous) input device in Windows e.g. using two mice at the same time or if you have a touch screen to use multiple finger positions at the same time. That could help a lot in doing multitasking.
Changing volume, changing presets, while playing the notes on screen etc.
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- KVRAF
- 3382 posts since 21 May, 2004 from Deep in the Heartlessness of Texas
Actually, you can use multiple mice and keyboards in Windows, when you hook them up via USB...ckeyser wrote:There's one other thing I have been thinking about and wonder why Microsoft has not implemented the use of a multiple(simultaneous) input device in Windows e.g. using two mice at the same time or if you have a touch screen to use multiple finger positions at the same time. That could help a lot in doing multitasking.
Changing volume, changing presets, while playing the notes on screen etc.
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- KVRAF
- 3382 posts since 21 May, 2004 from Deep in the Heartlessness of Texas
Nope, you're right about that. I haven't yet had any experience with multi-touch in Win7, but there might be some cool possibilities with that... Not that I'm coordinated enough to take full advantage of something like multiple mouse pointers.ckeyser wrote:but you don't get 2 independant mouse pointers that allow you to do 2 tasks simultaneously?
Incidentally, I actually started a thread here a couple of weeks ago when I was contemplating buying in on YT's big sale on Culture. I ended up not buying.
http://www.kvraudio.com/forum/viewtopic ... 29#4211229
Too many stories about them not responding at all to users with problems, and with activation being chancy. On the other side, it seems that they respond VERY quickly to pre-sales questions. It's just that they maybe aren't quite so motivated once they have your money in hand.
Not trying to libel anybody here, as I have no direct experience with them myself. But they're building a bad rep across the net for not supporting their products. I know that it's cost them a sale or two from me. Wonder how many others they've lost because of this? I'd love to hear their side of the story...
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- KVRist
- Topic Starter
- 50 posts since 28 Mar, 2005
Great news!
I got a reply from Christian at YT and my issue got sorted and answered. Just over a week later.
It seems like only Christian doing support.
Dear Conrad,
the counters have been reset.
Best regards
Christian
My questions.
1.) I have an Independence Pro 2.5 Crossgrade E-License and an Independence Pro Software Suite 2.5 Crossgrade E-License. What is the difference?
The software suite is the software and the Independence Pro is the library.
2.)I'm installing both x32 and x64 bit versions does it mean I am using 2 authorizations?
No - only once activation.
3.)In the case I would like to install Independance on a different boot system on the same machine for particular use, do I require and can I get that authorized?
if you have two boot OS you then need two activations.
Let production begin!
Zombiwoof, please let me know when you get your responce.
I got a reply from Christian at YT and my issue got sorted and answered. Just over a week later.
It seems like only Christian doing support.
Dear Conrad,
the counters have been reset.
Best regards
Christian
My questions.
1.) I have an Independence Pro 2.5 Crossgrade E-License and an Independence Pro Software Suite 2.5 Crossgrade E-License. What is the difference?
The software suite is the software and the Independence Pro is the library.
2.)I'm installing both x32 and x64 bit versions does it mean I am using 2 authorizations?
No - only once activation.
3.)In the case I would like to install Independance on a different boot system on the same machine for particular use, do I require and can I get that authorized?
if you have two boot OS you then need two activations.
Let production begin!
Zombiwoof, please let me know when you get your responce.
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- KVRian
- 622 posts since 12 Mar, 2005
First of all, Zombywoof is spelled with a 'y'. Zombiwoof with a 'i' is a girl's name.ckeyser wrote:Zombiwoof, please let me know when you get your responce.
As for YT, I'm still waiting. In the YT forum, I see a large number of people with very similar problems which seem to also be unsolved. That's actually the major theme of the entire forum. Someone at YT should read it.
What's frustrating is that the problem is purely with their copy protection scheme which I paid extra for in the form of a dongle and it seems I'm expected to pay again for an e-license upgrade. I don't know if the IndyPro itself has problems yet. Judging from the errors in their authorization system and website, I don't have high hopes for the stability of the software although I hear it is good.
Glad you got sorted out though.
Last edited by ZombyWoof on Wed Sep 01, 2010 7:06 pm, edited 1 time in total.
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- KVRAF
- 3382 posts since 21 May, 2004 from Deep in the Heartlessness of Texas
Yeah, that's what finally caused me to shy away from buying from them. It's not all that uncommon to see company forums heavily populated with posts about problems, because that's what will trigger a posting. But there just seem to be way too many postings that go unanswered for weeks and problems that just never get addressed in any way by their staff.ZombyWoof wrote: I see a large number of people with very similar problems which seem to also be unsolved. That's actually the major theme of the entire forum. Someone at YT should read it.
I do have to give them props though, for not deleting posts to make themselves look better.
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- KVRian
- 622 posts since 12 Mar, 2005
It is a bit sad, because so many people rave about the sound quality - those lucky enough to get the software authorized, that is.
Not being more pro-active in their support is self-destructive behavior. It will guarantee commercial failure, and it is entirely unnecessary.
Not being more pro-active in their support is self-destructive behavior. It will guarantee commercial failure, and it is entirely unnecessary.
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- KVRAF
- 2263 posts since 6 Aug, 2007
I bought Independence during the Fire Sale, and I have to say: their support is the worst. I regret giving them my money, and would certainly never consider doing it again, no matter how good the deal was. It was an absolute nightmare dealing with them.
I don't care why their support sucks--if it's just one guy or whatever. That's not the customer's problem to worry about.
(I too registered for the forum when I was having problems and waiting patiently for them to approve me to post on their precious forum, but they never actually did. I was at the whim of waiting for them to reply to emails, which took forever. Bad, bad, bad support.)
OP, can't you use Skype (or even a GMail account, now that they include voice calling)? If you have an internet connection, you can make phone calls if you really want to.
I don't care why their support sucks--if it's just one guy or whatever. That's not the customer's problem to worry about.
(I too registered for the forum when I was having problems and waiting patiently for them to approve me to post on their precious forum, but they never actually did. I was at the whim of waiting for them to reply to emails, which took forever. Bad, bad, bad support.)
OP, can't you use Skype (or even a GMail account, now that they include voice calling)? If you have an internet connection, you can make phone calls if you really want to.