KVR Audio

P.T. · Post by **P.T.** » Thu Sep 02, 2010 2:03 am

If they have wireless and laptops there must be a cell phone around.
Many Countries bypassed landline phone and went right to cellular.

The bicycle thing would contain a generator that makes electricity when pedaled.

Ind Pro is a nice piece of kit.
I was also very frustrated during the fire sale, but now that it is running I am very glad I bought it.

While nor excusing Yellow Tools, what's the problem you are having?
Maybe we can help.

Mikelo · Post by **Mikelo** » Thu Sep 02, 2010 3:56 am

I found the best way to grab Christian at Yellow Tools's attention was to send him a private message in the forum. I've done this several times and all were answered very quickly.
If you do not have a forum account, or are still waiting, you are best off trying to find someone who is (like myself) here on KVR.

ckeyser · Post by **ckeyser** » Mon Sep 06, 2010 7:35 am

any news yet, ZombyWoof?

ZombyWoof · Post by **ZombyWoof** » Mon Sep 06, 2010 8:45 am

ckeyser wrote:any news yet, ZombyWoof?

None. I have not tried to PM Christian yet. There has been no response on the Yellow Tools forum or from customer support.

ozinga · Post by **ozinga** » Wed Sep 08, 2010 9:49 am

ZombyWoof wrote:
ckeyser wrote:any news yet, ZombyWoof?
None. I have not tried to PM Christian yet. There has been no response on the Yellow Tools forum or from customer support.

Horrible tech support. I am trying to solve my activation code error for some time but no response either.
I have decided to sell my copy.
Oz

ckeyser · Post by **ckeyser** » Wed Sep 08, 2010 10:50 am

It's really sad that so many people are not getting a respons from Yellowtools support.

I think I was fortunate to have had a response in just over a week.

I filled in the online support form 3 times in English and once in Deutch + I e-mailed info, support and sales @ yellowtools.

echopark · Post by **echopark** » Mon Oct 18, 2010 11:29 am

The poorest support ever !!!!!!
Sended 2 Emails last week and still no answer.

objectman · Post by **objectman** » Mon Oct 18, 2010 11:32 am

Well thanks guys. You made my decision NOT to purchase easier. I already have NI software so don't need another baby to hold.

Really. Thank you. It's important that these companies who don't support us - in turn get no support.

kelldammit · Post by **kelldammit** » Mon Oct 18, 2010 12:33 pm

it's such a shame, because they're really good libraries.
i can't blame people for the bad blood, though. i certainly count myself as lucky to have not needed support...

Krakatau · Post by **Krakatau** » Mon Oct 18, 2010 12:34 pm

so do i too..

Bonteburg · Post by **Bonteburg** » Mon Oct 18, 2010 1:44 pm

I found the motions you have to go through to ven GET at their Independence Free Sampler most confusing when I tried it last autumn. in fact, I gave up on it pretty quickly.

glasgene · Post by **glasgene** » Mon Oct 18, 2010 2:15 pm

Bonteburg wrote:I found the motions you have to go through to ven GET at their Independence Free Sampler most confusing when I tried it last autumn. in fact, I gave up on it pretty quickly.

they suck bro .. they are even offering Inde Basic @ 49 euros now, doesn't seem right to me they can't support the existing customer base and then they add to it.

jazzimprov · Post by **jazzimprov** » Mon Oct 18, 2010 2:18 pm

Good Libraries---- Junk Service

I passed on the " FireSale" after NO emails were returned,

No emails to me, no business to you

I'm planning to get Trilian instead.

Too bad the Acoustic Bass is really Good.

the_grimace · Post by **the_grimace** » Mon Oct 18, 2010 4:18 pm

It took them about 7 days to get an email back to me, but I have heard a lot of people having success posting on their forums.

You know, it's quite unfortunate that their customer service is not good, because of the thousands of dollars of VSTs I own, including best service, east west, native instruments, and other big names, Independence Pro is quite possibly my favorite of all of them. I never would have thought it either, but It combines the best of playability, realism and useability and other then a few crappy instruments, most are absolutely golden. It's just a shame their customer support is not the same...

Kraznet · Post by **Kraznet** » Mon Oct 18, 2010 4:45 pm

I'm currently awaiting a reply from YT support from about 10 days ago. I ran out of authorizations for Indy Pro after doing an OS re-install. Unfortunately their system doesn't remember the computer footprint so if you want to reinstall your OS or add extra partitions etc an authorization gets used up each time . Similar situation as IK Multimedia and Applied Accoustics although at least they reply in a more timely fashion with extra auths.

YT still managed to send me an eamil advertising their latest cut price offers but no show from support.

Regards
Kraznet

YellowTools - support??????