This is the mail I got from the reseller:
You have placed an order on http://www.acoustica.com on 2010-10-27
(order reference number: xxxxxxxxx), order processed by Avangate as the
reseller of Acoustica, the merchant operating http://www.acoustica.com,
order paid with PayPal.
Your order is currently under evaluation by Avangate antifraud
specialists. We perform this verification to prevent unauthorized use of
your PayPal account and personal details.
In order to validate your payment and complete your order, please
provide us with the following documents during the next two business
days:
- a copy of a photo ID (identification card, driver's license or
passport) of the PayPal account holder.
- Proof of Valid billing address: Utility Bill.
All items must be legible and uploaded to our secure interface at:
https://secure.avangate.com/order
or faxed to 650-963-2973 (US/Canada) / +31 84 725 1599 (International).
Please make sure that the documentation you provide is valid and
legible. The name and address on your documentation must correspond with
the information registered in your order. Your documentation should not
be older than 6 months. Send only documents received by mail from the
Utility companies. Send all the information and documents required as
soon as possible to complete the review process.
In accordance with Avangate Security policies, your order will be
on-hold until requested documents will be received. The two business
days timeframe to comply can be extended upon your request in special
cases. Failure to comply, will result in canceling this order and
providing a full refund.
Should you have any questions, feel free to contact us by email at
support@avangate.com or by phone at +31 88 0000008.
Note: the information that you provide will NOT be shared to any 3RD
parties and will be only used for verification purposes only.
Thank you for your understanding.
Best regards,
Avangate Support Team
http://www.avangate.com
support@avangate.com
Phone: +31 88 0000008
This is what I replied with:
Antonis Tsagaris
to Avangate
show details 01:28 (0 minutes ago)
Hello,
Unfortunately, this is too much of a hassle for me, since I'm quite busy and sorting through bills of my home address and scanning my passport is not what I had in mind when I placed the order (not to mention that it won't make a difference, since most of that stuff is in Greek anyway). Instead, I expected the transaction to go as smoothly as it always has when I ordered software online through PayPal. I understand that this is done for security reasons but it still doesn't make it any less of a chore for what was an impulse buy for me. Please issue a full refund as soon as possible. I will contact Acoustica and ask if there is any other way for me to get the software.
Kind regards,
Antonis Tsagaris.
Seriously, we're just trying to be honest here and purchase the software we use instead of doing what a lot of asshats do daily on the internet. Do I have to go through f**king SECURITY CLEARANCE!??!?!?!
It should be noted that this is none of Acoustica's fault but instead their reseller's.
