KVR Audio

krandr · Post by **krandr** » Fri Mar 02, 2012 12:45 pm

SOLVED by Tech support

Caine123 · Post by **Caine123** » Fri Mar 02, 2012 2:50 pm

such service should always be punished somehow! good luck man!

icontakt · Post by **icontakt** » Sat Mar 03, 2012 5:17 pm

They seem to be too busy to care about their customers(my last inquiry was never answered), so if unlike me you're a native English speaker living in or near the States, I suggest calling (800) 717-3474 or (661) 295-0761(I have no idea if both of these are actually US numbers

)

krandr · Post by **krandr** » Tue Mar 20, 2012 2:12 pm

It is the second issue with USA vendor.
The first was with Cakewalk: http://www.kvraudio.com/forum/viewtopic ... highlight=

No problems with European vendors: Native Instruments, Arturia, Steinberg, ....

It seems that USA marketing thinks that supporting existing users is not necessary.

icontakt · Post by **icontakt** » Tue Mar 20, 2012 2:19 pm

Really? From my experience Cakewalk almost always replies within a week(normally 2-4days) and it usually takes more than a month to hear from NI.

krandr · Post by **krandr** » Tue Mar 20, 2012 2:39 pm

J'lien X wrote:Really? From my experience Cakewalk almost always replies within a week(normally 2-4days) and it usually takes more than a month to hear from NI.

Really.
Cakewalks replies, but don't fixes issues.

krandr · Post by **krandr** » Tue Apr 10, 2012 8:16 am

4 month no reply!!!
Still can't work with library

They promised me ...

krandr · Post by **krandr** » Fri May 04, 2012 12:16 pm

5 month no reply!!!

krandr · Post by **krandr** » Mon May 05, 2014 10:21 am

2 years no reply!!!

b15fliptop · Post by **b15fliptop** » Mon May 05, 2014 12:15 pm

This is some serious B.S. For the amount if money they charge for their products, you'd think they'd be interested in supporting them. I emailed them a couple if years ago and never received a response either. I own, and love, Electri6ity, but I'll never buy anything else from them.

PatchAdamz · Post by **PatchAdamz** » Tue May 06, 2014 2:18 pm

Try sending from a different email address.
Sometimes this can solve the problem of no contact.

vir2 · Post by **vir2** » Tue May 06, 2014 10:43 pm

@krandr

Our deepest apologies for taking so very long to get back to you. Your support ticket was dealt with by a past employee who no longer works here. Sadly, your issue was never communicated to others and thus the radio silence. Today was the first time we had seen this post and wanted reply as soon as possible. We offer daily tech support Mon-Fri 8:30-5:00 pm PST via our support line +1 661-295-0761 and you can always email us at support@vir2.com. Additionally, you can also contact Big Fish Audio for support at www.bigfishaudio.com.

We will immediately resolve this issue for you as best we can.

Best,

Vir2 Instruments

aMUSEd · Post by **aMUSEd** » Tue May 06, 2014 10:49 pm

Jlien X wrote:Really? From my experience Cakewalk almost always replies within a week(normally 2-4days) and it usually takes more than a month to hear from NI.

Cakewalk have never replied to any of my support requests

Mitch I. · Post by **Mitch I.** » Tue May 06, 2014 11:28 pm

Over the last ten years, I guess more than half of my support requests to music-related software companies have fallen into a black hole. I explain my issue clearly with plenty of details, but no response.

I'm glad we have KVR.

Mitch I.

Jace-BeOS · Post by **Jace-BeOS** » Wed May 07, 2014 4:53 am

I'm currently experiencing bad email responsiveness with Lifetime Service. If they can't be responsive to emails, why would I be comfortable shipping my hardware to them to get repaired? This is the second time, too.

Email support is convenient for all parties, vs telephone, but it's also a part-time black hole.

As for Cakewalk... They've always responded to me... with no solutions, and they don't document the contacts, and they once lost my user ID. But they've always responded at least once.

I'm not a Vir2 customer, but it's nice to see them show up here to try resolving long standing communication dropouts.

Vir2 Tech Support - SOLVED!!!