T-RackS Custom Shop Released

[Kevin63101]

Well, even if I didn't work for IK I'd have to say that if you are talking about that massive promotion where people got MOST of the Singles that comprise Deluxe as free bonuses I'd still say "can you blame us?" on that. I mean if most of what someone has was included as freebies in a Group Buy, it is still quite a good deal for the upgrade at $50 more than those that bought Deluxe straight out. I'm trying to put on a non-biased hat here, I really am.

My comment was FYI as there are many from KVR that were in that group buy. I assumed I had a qualifying "Deluxe" equivalent and didn't.

I also asked if I could use my customshop credits toward a $149 upgrade package ... extra credits I bought in October. Told no. In fair disclosure, they offered me a small discount (but much more than $99 price) since I own standard, 4 singles purchased in a group buy + Black 76 which I just bought. But I would have to buy it with cash, not credits.

Therefore I think buying ala carte using my existing credits is best for me. I can't plan to spend more cash until using my credit balance out there.

I like IK products (own a majority of their software) and I like the deals. I just thought I had a better deal and didn't.

PS - Happy about 64 bit CSR.

[Peter - IK Multimedia]

Fair enough, of course, and you did perform a public service by getting us off the "shuttlecock" page. D'OH! Sorry about that...

[alteregoxxx]

So please IK, help me to understand...i have only two singles (White2A and Black76): how can i have them upgraded to the latest version without have to use them in the T-racks shell (that sucks a lot of RAM btw...)?
I'll try to explain better...I have downloaded T-racks CS and in it i can use the updated version of White2A and Black76...but outside of the hated shell, using them as singles their version is still 3.5.1 and on my user area on th IK website there is no update for my singles...so?

[BERFAB]

Very disappointing all around. Especially since during the gear credit group buy there was a strong indication that these things were going to be useful for purchasing the mystery thing coming up toward the end of the year.

So many of us bought in when they otherwise wouldn't have (I know I did, even though I have no use for the custom shop--I actually asked and was told that a bundle kind of thing would be available--). But, alas, no.

So now, with me at least, IK has cried wolf. Even without the use of the credits I might have been in on a $99 bundle. But now I'm told that even though I own the thing that should qualify, I don't because I BOUGHT IT WRONG. Not sure how that's possible since I actually bought into T-Racks as a bundle YEARS ago. And since buying Deluxe years later would have duplicated the 'standard' part of the product, dozens of guys like me bought singles instead. Probably paid as much, (or more given the higher prices for the bundle years ago) as those who may have bought the new Deluxe on sale, but no matter.

What it comes down to is this-- I just can't tolerate: 1)being sold a bill of goods with somewhat deceptive methods (i.e. the gear credits) and 2) being nickel and dimed now.

I'm a good, no, scratch that. I'm a GREAT customer. I've bought just about every silly thing you guys make. I've got every Sampletank product plus all the sound packs. (which I haven't been able to use in over a year because, inexplicably, THERE'S NO 64 BIT UPDATE). I've got all your mastering gear. I've got BOTH versions of ARC (and didn't even complain when the rather pricey upgrade to ARC 2 only included software). I purchased ALL 3 versions of Amplitube, AND all the specialty gear packs (and then of course you STILL screwed me up by opening a custom shop without additional bundle options--making it virtually impossible to make good use of the 'free' preset exchange). I even have an iRig thingy for my phone and paid again for MONO versions of the Amplitube software (regular and Fender) that I ALREADY OWN.

And now, you guys have the nerve to tell me that I don't qualify for your best upgrade option because I DIDN'T BUY THE PRODUCT THE RIGHT WAY? SERIOUSLY? I MAY NOT HAVE SPENT ENOUGH MONEY? REALLY?

To say you may not have thought this through is a gross understatement. You have spent whatever good will you had left with me. I'm done. If you haven't noticed, there's a lot of other gear on the market. The new Cubase upgrade actually has great mastering gear BUILT INTO IT. So what could have been a friendly sale has now been lost because, truth be told, I just don't NEED it.

As for Sampletank 3-I can name at least 4 new sampling packages from major manufacturers that are killer. And I bought 3 of them waiting for ST to get an upgrade. So I won't be needing that either.

I know you'll do fine without me. The app business alone should keep you awash in ducats for a long time to come. But you'll really have to start earning back some trust before I open my wallet to you ever again.

I know there are probably tons of other KVRers that could have written this exact same post. Frankly, I'm sorry that it had to be me. But c'mon now. Can you blame me?

Enough is enough.

-B

[bmanic]

That pretty much sums it up for me as well.. though I only own Amplitube 3 + CSR and all em singles.

Now, anybody care to tell me what the easiest way to sell IK stuff is? I've never sold a single plugin license before but I think it's time to start.

AFAIK it's now illegal to not allow people to sell their software licenses, at least in Europe.. so there must be a way.

Any help would be much appreciated..

Cheers!
bManic

[kbaccki]

Well, even if I didn't work for IK I'd have to say that if you are talking about that massive promotion where people got MOST of the Singles that comprise Deluxe as free bonuses I'd still say "can you blame us?" on that. I mean if most of what someone has was included as freebies in a Group Buy, it is still quite a good deal for the upgrade at $50 more than those that bought Deluxe straight out. I'm trying to put on a non-biased hat here, I really am.

Can't argue with that logic. I 'member that GB. Good times.

Seriously, I got all those high quality plugs for like $10 per or some crazy thing... can't complain...

[heffus]

That pretty much sums it up for me as well.. though I only own Amplitube 3 + CSR and all em singles.

Now, anybody care to tell me what the easiest way to sell IK stuff is? I've never sold a single plugin license before but I think it's time to start.

AFAIK it's now illegal to not allow people to sell their software licenses, at least in Europe.. so there must be a way.

Any help would be much appreciated..

Cheers!
bManic

from IK's site

In order to transfer an IK Multimedia software license to another person, the current rights owner must purchase a "License Transfer Credit" in IK Multimedia's online store.

If you already have one, please go to the User Area > My Products > (product name) > License Transfer. Paste your License Transfer Credit number in the proper empty field, and click Transfer.

If you do not have one yet, please purchase a "License Transfer Credit" in the IK Multimedia's online store. Only OEM versions and versions bundled with third-party products can be transferred free of charge and without a "License Transfer Credit". After the license transfer has been completed, the previous rights owner is not allowed to retain any copy of the media.

Please contact IK Multimedia Support if the product you wish to transfer is not listed in your account or if you are having troubles on transferring your license.

[Ch00rD]

@Ch00rD: If you have a legal complaint, please see a lawyer or contact IK's legal department yourself. Peter's not a lawyer, far as I know. Busting his [athletic equipment] over this is unlikely to do you or anyone else any good. Thanks.

No, I do not have a legal complaint or question; I have a few questions about IKM's business practices, at least one of which is illegal - that is definitely not a legal question or complaint, it is simply a legal fact. And I am certainly not asking Peter for his personal legal opinion. Peter is obviously speaking on IK Multimedia's behalf here and should be quite able to forward any questions he can not answer well enough himself to the appropriate people within the company.

Imho getting more clarity about licensing terms - or making potential customers aware of the lack of any such clarity - can only do potential customers good, as far as I can see. The same goes for public 'naming and shaming' of companies violating the law with their business practices. This thread has been discussing many other licensing terms and issues, so I don't see the problem with asking about this one in particular. And others have also raised similar issues in this thread, without receiving an adequate answer from IKM so far. So, even while this silence may already be telling us something, respectfully, the questions remain. (And that goes for the one on 'clipping' the LA2A as well.)

If it pleases you, I can try to rephrase them without making you think that only a lawyer could answer them or be interested in the answers:
- Will it become impossible to resell purchased software in the Custom Shop model, where previously we could buy and resell individual plug-ins (e.g. 'singles')?
- Is IKM aware of the fact that charging customers for resale of their software licenses is illegal in at least all jurisdictions within the European Union?

[Brittlestem]

That pretty much sums it up for me as well.. though I only own Amplitube 3 + CSR and all em singles.

Now, anybody care to tell me what the easiest way to sell IK stuff is? I've never sold a single plugin license before but I think it's time to start.

AFAIK it's now illegal to not allow people to sell their software licenses, at least in Europe.. so there must be a way.

Any help would be much appreciated..

Cheers!
bManic

from IK's site

In order to transfer an IK Multimedia software license to another person, the current rights owner must purchase a "License Transfer Credit" in IK Multimedia's online store.

If you already have one, please go to the User Area > My Products > (product name) > License Transfer. Paste your License Transfer Credit number in the proper empty field, and click Transfer.

If you do not have one yet, please purchase a "License Transfer Credit" in the IK Multimedia's online store. Only OEM versions and versions bundled with third-party products can be transferred free of charge and without a "License Transfer Credit". After the license transfer has been completed, the previous rights owner is not allowed to retain any copy of the media.

Please contact IK Multimedia Support if the product you wish to transfer is not listed in your account or if you are having troubles on transferring your license.

I've got Amplitube 3, Hendrix, Metal, Ampeg, Fender, CSR and then *some* Slash, T-Rex, Seymour-Duncan, various amps etc
Do you need a credit for just Amplitube 3 or for it and every piece of gear?
If I sell it all does the buyer get just the full products or all the xtra Gear Shop bits as well?
And how the f**k do you price it all?

[heffus]

You would need a credit for each item you want to transfer. You won't be able to transfer pieces you bought individually like your various amps and such. That's one of the things people are so upset about. The NFR Shop.

[Brittlestem]

You would need a credit for each item you want to transfer. You won't be able to transfer pieces you bought individually like your various amps and such. That's one of the things people are so upset about. The NFR Shop.

Ahh, thanks for that.

For the 6 pieces of gear, that works out at *108 euros* for the licence transfer fee.

[maschinelf]

@ Peter, Brian or ObIK - I asked this question before but haven't got a reply.

I already own a license for TrackS Deluxe + White 2A and Black 76, which I bought during the group buy earlier this year. As I understand it, this license is nfr.

My question is, if I now upgrade to Grand CS, will the license remain nfr or will it become transferable? Thanks

[Peter - IK Multimedia]

Sorry that offering half-priced upgrades and the same system that was successful for AmpliTube has caused some sort of mutiny. For those just joining the thread, we have T-RackS Custom Shop released, five new plugins, integration of CSR into T-RackS and 64-bit now (but also usable outside of T-RackS "shell", Black 76 and White 2A sonic updates, and for those that have Singles, CSR, T-RackS Standard, or T-RackS Deluxe we have upgrades that are half off what they would normally be during an introductory period. More information here: http://www.ikmultimedia.com/news/?item_id=1842

Licensing and legal information can be found on our site and in the licensing agreement for our software: http://www.ikmultimedia.com

There's also a thread about how these new plugins (and the updated version of Black 76 and White 2A) but that doesn't seem to be quite as popular (though the one about the British Channel GUI seems to have some potential).

I hope that helps.

[maschinelf]

Peter, I went through the faq and license agreement on the website, and was not able to find any specific info pertaining to my question, asked in my post directly above yours.

[hibidy]

I can't remember if this is the right thread or not but in fact it is kinda not good to have the plugs a 48 hour demo when the singles/t racks thing was longer. Just a thought.