T-RackS Custom Shop Released

[Brian @ IK Multimedia]

i have a small feature request - can modules that have oversampling/low latency options also have an option with low latency on monitoring and oversampling on render? SKnote's plugins have this, it's really helpful.

Thanks for letting us know. We also have an official IK forum at http://www.ikmultimedia.com/forum where over 38,000 users discuss feature requests and more.

what about them manley labs emulations and some neve channel strips you were hinting at some time I heard about not long ago, please forgive the intrusive nature of my question but the enthusiasm is flowing my mixing juices uncontrollably...

Now that we have the Custom Shop for T-RackS, new models can come at regular intervals, just like the AmpliTube Custom Shop. So anything is possible now. See where we're going with this, and why we've taken this route now?

[Amon1973]

My question was precisely about what happens if I go for the $99 CS Grand upgrade, specifically regarding rules for resale considering my current T-rackS 3 Deluxe license is an nfr. You said in your reply that once I buy the CS Grand upgrade, I will have 16 completely new licenses. I would assume based on this that these "all-new" licenses should be transferrable, though it remains an assumption and Im looking for confirmation before diving in. I guess I will have to directly contact support about that, unless my question can be answered here or in a PM.

I don't know exactly how selling a T-RackS CS Grand license that was obtained through an upgrade would go. But I can tell you this much - you would not be able to sell the processors individually. If you buy the software as T-TackS CS Grand, then if you sell it, you are selling T-RackS CS Grand. So you would be back where you started - without the new models. But whether or not you could sell it (or whether or not the person you sell it to could use it) is something I will have to get more info on.

@maschinelf: I can tell what I see from my User Area and CS panel. Please, note that transferrable licenses have a "Transfer License" option in your IK User Area.

First off, if you bought Deluxe during the GB, it is not NFR - only the bonus B / W are.
The CS collections page shows "T-RackS Deluxe" and "T-RackS CS Grand upgrade from Deluxe" as separate items (marked with an additional "owned" for those you have bought). If you buy the latter, you will end up with two licenses: the Deluxe one, unlocking the 9 processors and the Grand Upgrade, unlocking the new processors.
You should be able to resell both, but logic tells me that if you sell Grand Upgrade, you will only have the 9 Deluxe processors... if you sell Deluxe, you will have nothing, as the Grand Upgrade won't have a main license to stand on. And rightfully so, as an upgrade is meant to be a deal for those who already have spent money on the product eligible for the upgrade. Of course, these are bundle licenses giving you the chance to also have the Singles available, but do not give you additional Single licenses to be sold (that would generate free licenses that can be sold, would be kinda odd).

I'm no IK rep and don't want to stomp on their foot, so please correct me where needed, I'm just an user who got to know the system quite well, have all T-RackS, CSR, AT, AT Metal, Ampeg, many AT CS and sold some Single / AT redundant licenses in the past. Hope that helps.

[Peter - IK Multimedia]

i have a small feature request - can modules that have oversampling/low latency options also have an option with low latency on monitoring and oversampling on render? SKnote's plugins have this, it's really helpful.

Thanks for letting us know. We also have an official IK forum at http://www.ikmultimedia.com/forum where over 38,000 users discuss feature requests and more.

what about them manley labs emulations and some neve channel strips you were hinting at some time I heard about not long ago, please forgive the intrusive nature of my question but the enthusiasm is flowing my mixing juices uncontrollably...

I don't recall hinting at those at all, to be honest. I might have thought these were good suggestions but I really wasn't hinting at any of those in particular.

[Brian @ IK Multimedia]

As someone who participated in the recent Gear credit promotion,I feel kind of misled,I bought 700 credits partially on the suggestions that both Peter and Brian stated on KVR that there'd be new offerings,so make sure you take advantage of this promotion,now we find upgrading to some of the new products is not even possible via the credits.
To me it now seems like the entire promotion was disingenuous.
Knowing what I know now I wish I had spent less on these now limited use credits so I could purchase what I wanted & i feel somewhat burned.

Every processor in T-RackS CS can be purchased in the Custom Shop with Gear Credits. The only thing you can't do is purchase the heavily discounted upgrade, which itself is purchased as a software product in the IK Store. But come on, if we gave people 4x1 Gear Credits then let them purchase the T-RackS CS Grand Upgrade at the 75% off intro special price with those Gear Credits, it would come out to costing around $20 for the entire upgrade. That's like $5 for each new processor. We give you guys great deals all the time, but we have to draw the line somewhere. We couldn't stay in business very long otherwise. And these are just not $5 plugins. Not even close.

The credits are only limited by the amount of gear we have available in the Custom Shop. And that gear continues to grow. Very soon there will be new AmpliTube gear that you can use those credits on, and there will be new T-RackS models which will most likely only be available for purchase with Gear Credits through the Custom Shop.

I have been a long time IK user,I have Sampletank,Sonic Synth2 and Sampletron,none of these can pass validation on a Mac with DP8 32 bit or in DP8 64bit via jBridge as every other plug and soft-synth does without a problem.
I must wait for these to be updated & hope the new Sampletank3 64bit format, will work with DP8.

We appreciate your business, and as a long time IK user, you know we bend over backwards for you guys. All the time. But also as a long time user, you know that we provide generous demos of all of our software so you can make sure it is compatible with your system before you buy it. If you change your system after that and break compatibility with our product, that is beyond our control. I am not personally aware of issues between SampleTank and Digital Performer 8, but I will look into this to see what Tech Support and development knows. I assume you have submitted a Support Ticket to get help from Tech Support and make them aware of your issue.

Even if they do finally work & pass validation with DP8 after months of not being able to use what I payed for,I will have to purchase upgrades ,will not be compensated for months of non compatibility and adding insult to injury,I'm sure these IK credits will not be valid for paying & upgrading IK's broken soft synths.

When we went from AmpliTube 2 to AmpliTube Custom Shop, did we charge to upgrade your existing gear models to v3.0? No. We provided you with the AmpliTube 3 Custom Shop shell to load all your existing gear in for free in your User Area. And those Gear Credits can be used to expand what you already have.

Now that we've gone from T-RackS 3 to T-RackS Custom Shop did we charge to upgrade your existing models to v4.0? No. We've provided you with the T-RackS 4 Custom Shop shell to load all your existing gear in for free in your User Area. And those Gear Credits can be used to expand what you already have.

Do you see a pattern here? Why do you think we will suddenly veer off course and charge you for the SampleTank 3 shell to load your existing samples in?

Did IK bring in Waves management to give them p.r. tips and guidance?
Besides these new convoluted policies,broken Soft-synths & purchasing procedures now IK doesn't even offer tech support via phone anymore.
It's too bad IK used to be a nice accessible company & and now it is starting to feel much different,I wish the IK management team really hears & understands how these new policies are affecting clients,Brian & Peter I hope you can pass this on.

It seems to me that other companies are changing their practices to match our aggressive pricing, dongle-free authorization, and customized processor bundles, not the other way around.

As far as phone support goes, that is just not practical for a small company in a global marketplace. We would be able to help far fewer people, and people in some parts of the world would have to stay up pretty late to catch us during our local business hours. In the end, we'd probably have to purchase a 24-hour call center in India and introduce some kind of Update Plan to pay for it. So let's just keep it simple and stick to email-based Tech Support tickets.

Peter, Obi, and I always pass on user feedback, both good and bad, and most importantly, work directly with our users to resolve their complaints. Cheers.

[kgdrum]

Well I was just looking at the Grand bundle as an upgrade and I can't use jam points or the credits towards this purchase.
So how good is a deal if I can't use the credits I bought to purchase IK products and a reward program for previous purchases only to find they can't be applied?

Here in my reality this is not a "dang good deal",money I spent on the credits can't be used. 4x0=0
I also have not been able to use Sampletank,SonikSynth and Sampletron for months and I will need to purchase upgrades to get these FIXED and I'm sure jampoints and credits will not be allowed,if this is a 'dang good deal" i guess we see things from a different perspective.

[plopseaw]

I think thats a very reasonable and honest post from Brian. I like IKMultimedia's products: I too bought a load of credits in the sale. Using them to by additional plugins makes the British channel a steal. I wouldn't expect that to apply to the discounted upgrade as well.

To stay in business Ik need a profit, for a profit they need reasonable return. Otherwise they are not in business anymore and I loose great new products and the very active support here in the forums.

BR, Plopseaw

P.S. I like the SSL gui, wouldn't be against a second one though

[Brian @ IK Multimedia]

kgdrum, please re-read my entire response. It would be quite out of form for IK if you had to pay to upgrade to SampleTank 3 to use what you already have.

And a good deal is a good deal. First you got an incredible deal on Gear Credits. Now we are offering you an incredible deal on a T-RackS CS Grand Upgrade. Or you could use the Gear Credits to buy the new models in the Custom Shop à la carte. Either way, you are getting a heavily discounted price dollar for dollar.

[K-Slash]

Will there still be "singles" with the up and forthcoming T-RackS CS gear ?

I mean, single DLL files to be used outside the T-RackS shell ?

[Brian @ IK Multimedia]

Yes. All T-RackS processors have "Singles" versions included.

this must have been mentioned at least a dozen times so far - just in this thread!

Is anybody counting?

Add one more to the count!

[braj]

Does anyone have a 'review' of the new Quads, mine timed out already so I can't test them any longer. I have enough credits to get all 4, but was thinking of getting the Brittish Channel, as ugly as it is. It sounded great with synths before it too timed out. 2 days is just not sufficient to test any of these BTW.

[antithesist]

We did plan to add the purchase of collections with credits but apparently it was a very invasive modification (more so than we had thought) and this was delayed longer than we wanted on top of that. I understand how you feel and hopefully we can get this in in a logical manner in the future and we'll keep you posted. I'm told that part of it was "paused" not cancelled so that's a good sign.

I've got no dog in the jampoint/credit hunt currently, but for the record, the earlier statement above doesn't line up with the most recent IK statements on the matter.

Back to the sidelines, but I would like to see the original British Channel graphics. I've been checking the IK FB page as was suggested where they might appear.

I'll be hanging with the cheerleaders if anyone needs a gatorade or to have minor injuries tended.

[K-Slash]

Yes. All T-RackS processors have "Singles" versions included.

this must have been mentioned at least a dozen times so far - just in this thread!

Is anybody counting?

Add one more to the count!

I know about the current versions, I was talking about the upcoming ones.

In the future, just in case.

[Brian @ IK Multimedia]

antithesist, if you are talking about my statements, I'm discussing what currently is, not any of the various possibilities that were considered. It's hard to say how it would have panned out if we went the other way, but I would speculate that in the final details, Jam Points would not have been permitted on the upgrade introductory special, and likely not Gear Credits either during the initial offering. But again, since that isn't what happened, it is somewhat of a moot discussion and pure speculation all around.

[Brian @ IK Multimedia]

K-Slash, we will always provide "Singles" plugin versions. We're musicians and engineers too, and we know how people work with their plugins within their DAW. The T-RackS shell is primarily designed for standalone use as mastering software.

[braj]

I was actually wondering if there were any latency benefits using within the shell vs in serial within the DAW as separate VSTs. I actually usually use the shell since I like having the metering handy.