KVR Audio

munchkin · Post by **munchkin** » Wed Dec 12, 2012 12:34 pm

I've just installed T-RackS CS which had to install Quick-Time which I already had installed, the Authorisation Manager which I already had the latest version installed, shut down Acronis OS selector and then require a reboot.

God knows what it's installed on my computur but this level of intrusion is ridiculous!

Mushy Mushy · Post by **Mushy Mushy** » Wed Dec 12, 2012 12:41 pm

EDIT: I dont care.

@OP: This isnt a reference to your post, but a reference to my initial reply which was directed at IKMM.

updog · Post by **updog** » Wed Dec 12, 2012 12:47 pm

i don't know why they can't make the authorization manager self-updating. i just had to re-download it for authorizations twice within like two days because there was another supposed "update". what updates does an application like that even need??

munchkin · Post by **munchkin** » Wed Dec 12, 2012 12:50 pm

I've installed this blatant marketing front called Custom Shop but none of the plugins I've bought have been installed. WTF is going on?

updog · Post by **updog** » Wed Dec 12, 2012 12:51 pm

munchkin wrote:I've installed this blatant marketing front called Custom Shop but none of the plugins I've bought have been installed. WTF is going on?

try "restore previous purchases" from the custom shop.

Peter - IK Multimedia · Wed Dec 12, 2012 12:57 pm

QuickTime is only necessary for Standalone as with AmpliTube. You don't need it for running T-RackS Custom Shop and its plugins in your DAW. Tech Support is available if you are concerned about the install and can go into greater detail.

Always good to see you are still interested enough to participate in IK threads, Mushy. Our emails have unsubscribe links and nobody is forcing you to read threads (few of the TR CS threads in this sub forum were started by us... One, I think.). If you think we are spamming here, there's a sticky where it can be reported. Though I do enjoy the breeze from your fan when you grace us with it.

Mushy Mushy · Post by **Mushy Mushy** » Wed Dec 12, 2012 1:03 pm

Peter - IK Multimedia wrote:Always good to see you are still interested enough to participate in IK threads, Mushy.

Just bumping the thread in case you didnt see it

:D

Peter - IK Multimedia wrote:Though I do enjoy the breeze from your fan when you grace us with it.

Peter - IK Multimedia · Wed Dec 12, 2012 1:04 pm

Yes, the Authorization Manager suggestions will be reported too of course.

munchkin · Post by **munchkin** » Wed Dec 12, 2012 1:08 pm

Peter - IK Multimedia wrote:QuickTime is only necessary for Standalone as with AmpliTube. You don't need it for running T-RackS Custom Shop and its plugins in your DAW. Tech Support is available if you are concerned about the install and can go into greater detail.

Always good to see you are still interested enough to participate in IK threads, Mushy. Our emails have unsubscribe links and nobody is forcing you to read threads (few of the TR CS threads in this sub forum were started by us... One, I think.). If you think we are spamming here, there's a sticky where it can be reported. Though I do enjoy the breeze from your fan when you grace us with it.

Why can't you make your software simple to install? Why should anyone need to contact support to install some plugins? I have installed the whole Suite of FX that I bought - or so I thought. I even had to reboot to do so but apparently none of the plugins are installed in my VST folder except Classic EQ and Metering which I already had.

If you're going to SPAM my computer with advertising make sure it installs the software I paid for. During the installation at no time does the installer explain that it's unnecessary to re-install QuickTime for the software to work.

I am extremely disappointed with this current situation because I have not had this problem with your products that I bought in the past.

SJ_Digriz · Post by **SJ_Digriz** » Wed Dec 12, 2012 1:21 pm

I'm pretty sure that from the VST world, the original iLok was the most invasive install ever.

I've never been a fan of the IK install/authorization processes. But, they would have to send a guy to your house to run your computer for you before they could challenge iLok for straight up taking over your computer.

Peter - IK Multimedia · Wed Dec 12, 2012 1:24 pm

I mentioned that you should contact support for information since you were concerned what was installed and seemed to have questions. You don't need to contact them to install.

We are not spamming you and your previous T-RackS version will work and you'll notice it is still all there. Ready for you to continue to use if you so desire.

munchkin · Post by **munchkin** » Wed Dec 12, 2012 1:24 pm

updog wrote:
munchkin wrote:I've installed this blatant marketing front called Custom Shop but none of the plugins I've bought have been installed. WTF is going on?
try "restore previous purchases" from the custom shop.

But the new plugins haven't been installed into my VST x64 folder as I thought would happen during the installation. The installer also didn't "see" my old T-RackS installation so now I've installed the Meter and Classic EQ twice. The new folder only has these two plugins not the rest of the suite. Now I don't know what to install or remove without messing up my other IK Multimedia installs such as Amplitube 3. It's a mess.

munchkin · Post by **munchkin** » Wed Dec 12, 2012 1:45 pm

Peter - IK Multimedia wrote:I mentioned that you should contact support for information since you were concerned what was installed and seemed to have questions. You don't need to contact them to install.

We are not spamming you and your previous T-RackS version will work and you'll notice it is still all there. Ready for you to continue to use if you so desire.

I completely disagree with you that your software isn't marketing spam simply because the Custom Shop is purely there to sell more products - it serves no other purpose. It's more invasive than Apple's iTunes. You need to separate the Custom Shop shell from the installation of the plugins.

Perhaps you could explain why, after going through the whole installation process, none of the plugins that I authorised via the auth manager have been installed in my VST folder? I followed the installation process exactly and rebooted my PC as requested so why aren't they in the folder and how do I install them now if presumably they've already been installed? The Custom Shop says that I have purchased all these plugins yet they haven't been installed.

The fact that you seem to be dismissing a very clear case of the installer not doing what it is meant to do and referring this to support is really worrying. Do you not get the point that an installer is meant to install plugins properly and not require communication with support to get it to work?

I have many IK Multimedia products, I have installed thousands of plugins over the years and this is one of the few times I have been flummoxed by an installer (the last time was Waves which I subsequently found out didn't officially support Reaper.) If you insist on bundling loads of marketing spam with your plugins please make the installation process much clearer so that at least the plugins actually install into the correct folders.

munchkin · Post by **munchkin** » Wed Dec 12, 2012 2:06 pm

UPDATE:

I've finally worked out the problem: all the plugins have to be accessed via one CS shell plugin. This isn't intuitive as far as I'm concerned. I'm still trying to figure out how to access the reverb presets when I load CSR into this shell. I much prefer the old system where I loaded CSR independently.

UPDATE 2:

I worked out how to load CSR presets: you need to switch on "module" to access individual plugin presets.

A simple READ ME file explaining how the shell system works that pops up at the end of installation would really help those of us who have not experienced this shell system. Also, a clear indication during the installation that the Custom Shop is an optional install would be very helpful too.

V'ger · Post by **V'ger** » Wed Dec 12, 2012 2:22 pm

I'll just quote my post from the Amplitube custom shop thread, doubt much have improved in the new custom shop:

This could be the most invasive VST of all time. Not only did it install 10 new dll's in my Windows system directory and folders and files just about everywhere during install + endless registry entries, but loading the VST dll in the DAW and it will actually write cookies (!) in my cookies folder + dll's and other files to system folders and worst of all, wants VIA THE DAW to install a global hook.. Not a global hook from the dll itself, but via the DAW exe. And god knows what else. Hitting buttons like custom shop and icons like '?' would not open a browser, but according to the firewall try to make an out endpoint connection directly.

Actually felt physically clean after uninstalling.

T-RackS CS - Confusing Installation & Custom Shop