T-RackS Custom Shop Released

[braj]

I'd really suggest getting the T-RackS CS Grand upgrade for you, and using your credits for CSR, if you don't already have it.

I'd suggest you not upselling one product (Buy gear credits now, you'll need them for what is coming!) for me to find out later is was the worst deal available. I should have saved my money for the upgrade but IK reps led us to believe the gear credits were what we would need to take advantage of the great new thing. Only think is the gear credits are the worst deal available for taking advantage of what is new. I have CSR, I have Standard, i have a single, I should have upgraded, but instead was advised to buy gear credits. That sort of sucks. I have no decent purchase path for my gear credits since you don't allow any bundle purchases with credits. Buying any more singles would be a waste of money if I ever choose to upgrade, so what is my motivation for spending any? I would have happily just saved the money for the Grande bundle but was misdirected. I am not terribly happy about it all. I am not terribly happy with IK right now.

I wish we could get refunds on our gear credits. It is like a bank you can't withdraw funds from, it just sucks.

[Echoes in the Attic]

The new CSR update has issues with the parameters. When you change a preset, the host parameters are not updated. similarly if you tweak a parameter on the gui, no update to host parameter. So any parameter change made via host parameters will cause it to jump. Is this a bug? It wasn't an issue before. It's a pretty bad one.

I mentioned this issue to peter and brian over a year ago, but they have not yet addressed it. It occured since version 3.5.1 of t-racks, and affects all the plugins.

Did you log it with technical support? Please let me know if you have that ticket number and I'll have it looked into directly.

Brian, I reported this bug to tech support (ticket# 966250), explaining that it is a bug with the VST (not AU), but I use only the VST version for several reasons. Support was quick to respond, however they told me to use the AU version. I sincerely hope this is not IK's solution. The fact that Sunny_j reported this long ago does not give me great confidence. This wasn't a problem with the original standalone CSR plug-ins.

thanks

[Peter - IK Multimedia]

Echoes in the Attic - You should have been contacted and I'm happy to follow through if there's an issue.

I thought this thread wasn't colorful enough so here's a video to help liven up the mood:

(sadly lacks ponies)

[kgdrum]

I'd really suggest getting the T-RackS CS Grand upgrade for you, and using your credits for CSR, if you don't already have it.

I'd suggest you not upselling one product (Buy gear credits now, you'll need them for what is coming!) for me to find out later is was the worst deal available. I should have saved my money for the upgrade but IK reps led us to believe the gear credits were what we would need to take advantage of the great new thing. Only think is the gear credits are the worst deal available for taking advantage of what is new. I have CSR, I have Standard, i have a single, I should have upgraded, but instead was advised to buy gear credits. That sort of sucks. I have no decent purchase path for my gear credits since you don't allow any bundle purchases with credits. Buying any more singles would be a waste of money if I ever choose to upgrade, so what is my motivation for spending any? I would have happily just saved the money for the Grande bundle but was misdirected. I am not terribly happy about it all. I am not terribly happy with IK right now.

I wish we could get refunds on our gear credits. It is like a bank you can't withdraw funds from, it just sucks.

+1

As a long time IK customer who has CSR & a few T-racks plugs,I wish I hadn't wasted my time and money buying up credits that I can't use for this bundle upgrade,rightly or wrongly I feel scammed.
During the promotion we were encouraged to get credits to cover the new release only to find now the credits can't be used towards the release.
Adding insult to injury,it appears people can buy this through JRR cheaper than I could with my IK credits.
As a long time IK customer that also has Sampletank,SonicSynth2 & Sampletron all of which don't work or pass validation in DP. Every other VI & plugin I have from every other company does work in DP.
So here I am stuck broken IK VI's & with all of these credits with limitations,for me this credit promotion is pretty much useless & my feelings about IK's approach towards customers has changed for the worse,dramatically.

[hibidy]

That's why I spent 20 bucks. I figured there would be something I'd want to buy, but didn't want to go crazy.

Anyways, complaining about IK is like a telescope with no lenses.

[Peter - IK Multimedia]

Brian and I have explained multiple times how the purchase of the number of credits you have from the Group Buy should be a better deal than the outright upgrade pricing (with some left over too!) and are absolutely usable to buy the gear... I can't see how we could have been any clearer, to be honest.

[yevster]

I have all singles except the white, don't think is fair that I must pay 119€ and deluxe owners only 79€ for CS grand upgrade?

I'm in the same boat... Had 7 T-Racks singles. To add insult to injury, they don't even let you use jampoints on the upgrade. Ended up just getting British Channel and that's it.

I'd say, rather than paying $150 for an upgrade, just get Waves Gold (at PluginDiscounts it's a little over $100 more). Like Grand Channel it includes a 4-band compressor, a De-Esser, really nice reverbs (that have had a lot more industry traction than CSR - just look at the reverb episode of Pensado's Place), some great stereo imaging plugins, and a ton of other stuff. With the exception of British Channel, CS Grand is nothing to drool over. And you can get British Channel on its own for $100 or for $50 with $50 in jampoints. That's what I did.

[Peter - IK Multimedia]

Did you get any of those Singles as bonuses in a Group Buy or similar promotion? That seems to be the case from what we're seeing a lot of times. So there are many instances where one would obtain 8 T-RackS Singles as bonuses with the purchase of 2 outright in such a promotion. I would say that the Singles --> Grand upgrade isn't unfair in this case. However, if this is not the case, let me know - shoot me a PM. Thanks.

Though it really seems like you don't like the plugins and are pushing some others so I don't know if you really care anyway.

[Burillo]

i bought CSR during the krazy deal ($35? instead of what, $225?) and got a discounted upgrade to T-Racks Grand through JRR shop - to say that it was fair is an understatement

[braj]

Since I was quoted I should update my feelings on the issue of gear credits: I can't complain about the actual value of the group buy. With it the new British Channel is only about $30 and you could have gotten all the new gear for 1/4 the normal singles price. So my only issue was the fact I had no idea the upgrade promotion was coming and it made all other options seem terrible, and I felt very stuck. If there were no upgrade I would never have complained about just the new gear (except the BC skin of course). It definitely wasn't Peter's fault I misunderstood, as he was referring to the actual new singles and the CS and not likely even aware of any bundle deals.

I hope IK can examine this situation so in the future any similar confusion can be avoided. We consumers are very easy to misunderstand things with each little addition in complexity, so please make it real clear and simple I'm sure it was not intentional, and I honestly never thought they did anything sneaky, just the net result of a chain of decisions was that some of us felt 'stuck' with our points and unable to get the best deal that we were expecting. That seems the better sort of being 'burned' situation to be in because we are still ahead.

[kgdrum]

Brian and I have explained multiple times how the purchase of the number of credits you have from the Group Buy should be a better deal than the outright upgrade pricing (with some left over too!) and are absolutely usable to buy the gear... I can't see how we could have been any clearer, to be honest.

You as IK reps imo could have been much clearer when you hinted that we should get at least 300 points to cover the new release & most people started speculating here which new Amp sims would be added to Custom Shop and you didn't think to inform us that it wasn't Amp sims that were being added,you could have stated its a new category.
Also if you told us upfront that there would be limitations such as not being able to use these credits towards upgrade bundles,I think many of us would have bought less credits.
If this promotion was presented better I doubt you'd have so many people here feeling like they were mislead.

[Peter - IK Multimedia]

We stated that new gear was coming, and in fact it was guessed by quite a few very early on. I also have been over the "300 credits" thing multiple times and it was even reposted showing I gave a huge caveat about it even then... So I think this has been hashed and rehashed and you can see from the posts above yours that there are people quite satisfied and with any changes like this there will always be people satisfied.

You can also see the scenario I presented where many were requesting the Deluxe upgrade when most of the Singles they had were bonuses from Group Buys where they purchased one or two Singles outright. Again, I think we're offering quite a fair value and have been helpful and fair to those that have had issues or requests.

[Echoes in the Attic]

Echoes in the Attic - You should have been contacted and I'm happy to follow through if there's an issue.

Hi Peter, support has been quick to get back to me. However they say they'd never heard of this issue. I guess the similar report from sunny_j got lost.

[V'ger]

A bit confusing from IK's site, and I haven't read all of this thread but is Custom Shop a required install for anything?

[munchkin]

A bit confusing from IK's site, and I haven't read all of this thread but is Custom Shop a required install for anything?

That's what I'd like to know as well.

I find all these different deals and which points are acceptable for which products really confusing. Which bundles contain which plugins seems to change quite a lot too. The IK product line and shop seems to have become more and more complicated. Perhaps they should consider selling a course in navigating the product line and shop. That might make a lot of money. Great products saddled with a confusing marketing strategy.

I own Amplitube 3, Fender and Ampeg SVX bundles. I worked out that I'd need 200 credits / 112 Euros to buy just the Orange amps I don't own and 680 credits / 352 Euros (not including VAT) to buy all the amps I don't own.

Think I'll wait until they're bundled in a sale.