T-RackS CS - Confusing Installation & Custom Shop

[Peter - IK Multimedia]

We've explained QuickTime is necessary only for Standalone (and only for the audio import of certain format) and you can contact Support with any concerns you have about the installation process and they'd be happy to explain anything on that subject for you as well as helping you with any problems you have installing or using our forum. If you are going to ignore the available resources that can help you, that's your prerogative but they are there. Many thousands have absolutely no problems installing and using our products but you state clearly you do not want to accept help to become one of them.

[Brian @ IK Multimedia]

I think that you miss the point. There are still some plug-ins out there which [...] are not installing third-party software like QuickTime, are not consisting of a bunch of modules which need to be installed one after another

It is not necessary to install QuickTime if you are only using the plugins. QuickTime is needed to import mp3s into the T-RackS and AmpliTube standalone applications.

[LiteOn]

Hi,

@IK: Any news on when Windows 8 will officially be supported?

I still can't authorize neither CS nor a Single permanently. Running the Singles in Cubase also does not work yet, either.


Cheers,
LiteOn

[Integratron]

OK, there are some different issues here, munchkin.
From how you describe your experience, perhaps replacing 'intrusive' with 'confusing' would have been more accurate. That's not really the way it was designed to go, ideally.

We envision the installation process going more like this:

1. Download the free T-RackS Custom Shop installer from your User Area
2. Run T-RackS Custom Shop installer, which includes updated Authorization Manager and Custom Shop application
3. Demo new gear, become awed by awesomeness, shout "I NEED this NOW!!!!"
4. Purchase your T-RackS CS package or upgrade
5. Run Authorization Manager, and register/authorize T-RackS CS serial
6. Run Custom Shop application, and restore your T-RackS CS gear. This will install 32 & 64-bit 'Singles' plugins of all your T-RackS CS models, including CSR, if you have it registered to your User Account
7. Rejoice!

That's exactly how I did it. I'm still working on step #4. however!

[Peter - IK Multimedia]

Hi,

@IK: Any news on when Windows 8 will officially be supported?

I still can't authorize neither CS nor a Single permanently. Running the Singles in Cubase also does not work yet, either.


Cheers,
LiteOn

I don't have a particular date but shoot me your ticket number and I'll see what's going on regardless. Thanks!

[LiteOn]

Hi Peter,

I don't have a particular date but shoot me your ticket number and I'll see what's going on regardless. Thanks!

#136603

Cheers,
LiteOn

[Peter - IK Multimedia]

Hi Peter,

I don't have a particular date but shoot me your ticket number and I'll see what's going on regardless. Thanks!

#136603

Cheers,
LiteOn

Someone should be getting back to you if they have not already. I forwarded this yesterday. Thanks!

[LiteOn]

Someone should be getting back to you if they have not already. I forwarded this yesterday. Thanks!

Hi Peter, thanks!


Cheers,
Filehero

[braj]

I have a 'gripe' I was looking at the Rob Papen delay and though it would be better to get a delay I can use in T-rackS but nothing is available yet. So my complaint is for you to hurry up and get some devices in the store. Anyhow, I'm loving the quads especially the BC which I'm sticking after nearly every synth, I am still learning to use it though but even with my limited skills it definitely improves my tracks. I need to delve into the others more but I really needed a nice de-esser so I'm stoked about that.

[Skorpius]

Many thousands have absolutely no problems installing and using our products [...].

Peter, with regard to T-Racks CS, I do wonder where those thousands are? I'm certainly not one of them. Well, no longer, anyway...

I recently reinstalled my Win XP system, and when it came to installing my VST plugins, I decided to have a go with the new T-Racks CS installer (I own T-Racks Deluxe + Black 76 + White 2A + CSR). I installed the appropriate CS version, only to find out that all singles run under one CS shell. Which means that in a DAW like Cubase, you won't get to see which specific plugin is being used on an individual track. With CS, this is no longer possible. Instead, you only see "T-Racks CS" for different tracks with different T-Racks plugins.

When clicking through the tracks, I want to have a quick overview of the plugins used. Seeing "T-Racks CS" on, say, ten different tracks doesn't help me at all. I want to see at one glance that I'm using CSR on track 1, Black 76 on track 5, etc.

Being deeply disappointed with this new approach, I uninstalled CS in order to install my old Deluxe version plus CSR plus the singles. Well, the installation was no problem, but when it came to authorizing, I realized that it's no longer possible to authorize the singles! You can insert the serial number, but then the Authorization Manager says "The following products are not installed and cannot be authorized". Then the A. M. prompts you to download the CS version and authorize everything after the CS installation.

In other words: You are forced to use the CS version, even if you don't like it and don't want it.

Now - what kind of policy is that? I purchased a certain software and - after less than one year - am not allowed to use it any longer?

I've been a loyal IKM follower and supporter for years, especially in this forum. However, this CS thing seems to be the last straw.

Apart from my jam points issue (which hasn't been solved in months), this is very likely to be the very reason for me to turn my back on IKM. There are other highly professional plugins, made by companies actually serving their customers' needs, not the merely business-oriented ideas of company managers.

While this custom shop thing might be a good idea for selling amp models, it certainly isn't for "conservative" VST plugins meant to be used for years, thus replacing individual hardware devices.

With quite a number of audio software companies, there is a clear tendency to make registration/authorization processes simpler and more user-friendly. IKM, however, seem to be taking the opposite direction...

If at least one could choose between installing the "old" plugins or the new CS shell. But being forced to use the CS shell is is way too unacceptable.

Ulli

[Peter - IK Multimedia]

Bears emphasis: Your previous T-RackS 3 plugins are not affected in any way by installing T-RackS CS. This is to keep your previous projects intact. T-RackS 3 is also still available in your User Area on our site if you had registered it previously and can be installed using the files available there at your disposal and at any time. Edit - looking into the authorization portion of it, I just checked with our Support Manager who has a request open with the Devs/PM on this aspect... Considering that you have done a reinstall, I need to verify that use case and what is going on there.

This is a new version, and with the full version increase (could be considered T-RackS 4) there will be changes. In order to use the new gear (the Quad processors, British Channel) you'll of course need to upgrade to the new system and yes that system is working very well for many.

Support is always available to help you if you have issues with the process in your setup: http://www.ikmultimedia.com/support

Edit - also bears emphasis: You do not need to run the T-RackS CS plugins in the shell. This is NOT a requirement. Please see the above link to support if you are having problems doing so

[Teksonik]

Any news on the general release for the WinXP fix?

[Peter - IK Multimedia]

Any news on the general release for the WinXP fix?

Not sure on the general release, I know that users who reported it have tested a new file that seems to work and we'd include this in an update to fix other issues as well.

The potential authorization use case as detailed above may be different (meaning requiring a different update - to Authorization Manager) so I'm not sure any progress on that if necessary would be in sync with the XP issue. Just so I'm not intertwining two different things in a way that may cause misunderstandings.

[Teksonik]

On December 21st in response to the same question Paul wrote:

"It's not clear when the update will be out but it should be very, very soon".

So I just thought I would check to see if there was any progress. I know the Holidays have slowed things down a bit but with the Jan 7th deadline for the reduced upgrade price looming I was hoping for a release before then......

[Teksonik]

Today is the last day for the lower upgrade price. Doesn't look like the official release version for the WinXp fix is going to drop in time. So any idea when/if ?

Back on Dec 10th:

Teksonik, we are aware of the user reports on XP compatibility, and are looking into how to resolve it.

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