Live Audio Recording Input Only Produces Static

[ptto911]

Does anyone know much about live audio recording?
I went to film a musical today with the Broadcasting team at my school, and I got the audio feed from the mixing board via XLR. So I plugged the XLR into my audio interface to record it to my PC and all that came out was static. Once I got everything plugged in, the show already started, so I couldn't troubleshoot much with the sound engineer. It could not have been a computer or software issue either, since I was monitoring the audio interface's audio directly from the interface with headphones.

I searched online everywhere, but I couldn't really figure out why the whole signal was just static. If I turned phantom power off for the input, it was static. If I turned it on, it was a distorted clipping sound. But no actual sound that should have been recorded was being picked up.
Any help would be appreciated. Thanks!

[BertKoor]

I plugged the XLR into my audio interface to record it to my PC and all that came out was static. Once I got everything plugged in, the show already started, so I couldn't troubleshoot much with the sound engineer.

You're too late to diagnose it now. The problem you're describing is too specific to your situation. It should just work. Probably the cable you got wasn't connected or didn't get any signal sent to it. Too bad..

Lesson learned: be there far ahead in time and check everything works as expected when there's still plenty of time to troubleshoot and fix things.

[ptto911]

I understand that now. Thanks for the advice.