Was wondering when my Komplete 9 upgrade would show up after ordering it last week. Response, 4-8 weeks.
Just good to know if someone else is wondering.
Also, Native Instruments should spend a little bit more time figuring out how to run an inventory.....
Native Instruments Komplete Upgrades *Delayed for weeks*
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- KVRian
- 826 posts since 26 Aug, 2005 from Oregon, USA
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- Banned
- 22457 posts since 5 Sep, 2001
[DELETED]
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- KVRian
- Topic Starter
- 826 posts since 26 Aug, 2005 from Oregon, USA
I checked my account, no the Komplete 9 upgrade is not there.
And yes, that would be the today's standard way of upgrading online, DVDs et rest is pretty old-fashioned and this is a good example where it does not work as printing boxes and DVDs takes time compared with uploading the content to a server.
I would even estimate today that it's a break-even proposal to just go over to digital only distribution as printing boxes and shipping them over the oceans cost money. Oh well, one day NI will maybe learn this too.
And yes, that would be the today's standard way of upgrading online, DVDs et rest is pretty old-fashioned and this is a good example where it does not work as printing boxes and DVDs takes time compared with uploading the content to a server.
I would even estimate today that it's a break-even proposal to just go over to digital only distribution as printing boxes and shipping them over the oceans cost money. Oh well, one day NI will maybe learn this too.
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- KVRAF
- 2158 posts since 11 Oct, 2007 from Almanya
Yeah, I'm pretty pissed at those guys myself.
No one ever could have seen it coming that you might have to put some more on stock if you started selling them for less, right? Neeever done this before, duh, KOMPLETE surprise.
Placed the order last week, saw the "delivery in 5-7 days" soon afterwards.
Sent a support request to ask "how long roughly" and to get a tracking code, because I'm having trouble here with the delivery guys every now and then - so I paid for Express delivery, that was 20€ on top - just so I could trace the wretched parcel.
No reply at all, not even "hold on, get back to you soon". Nothing. Nada. Zilch.
Strangely, I however DID get replies to my "delete these serials" requests.
So now the "5-7 days" have just about passed, and NOW I get the f*cking eMail telling me that all of a sudden, totally unexpected, and out of nowhere, they ran out. Not last week when they actually ran out - but today, a week later, when I was expecting to get the shipment.
Yeah, really great.
Pay for express, wait anyway, get ignored by support.
Now I know why I never got a f*cking answer from them.
Holy sh!+, this pisses me off so much.
MEEEEERRY CHRISTMAS.
No one ever could have seen it coming that you might have to put some more on stock if you started selling them for less, right? Neeever done this before, duh, KOMPLETE surprise.
Placed the order last week, saw the "delivery in 5-7 days" soon afterwards.
Sent a support request to ask "how long roughly" and to get a tracking code, because I'm having trouble here with the delivery guys every now and then - so I paid for Express delivery, that was 20€ on top - just so I could trace the wretched parcel.
No reply at all, not even "hold on, get back to you soon". Nothing. Nada. Zilch.
Strangely, I however DID get replies to my "delete these serials" requests.
So now the "5-7 days" have just about passed, and NOW I get the f*cking eMail telling me that all of a sudden, totally unexpected, and out of nowhere, they ran out. Not last week when they actually ran out - but today, a week later, when I was expecting to get the shipment.
In my eyes, that reads: "thank you for your money, don't dare complain - you got a good deal and we don't care anyway, be glad we sent something out at all, so just wait and shut up, bub".Thank you for your order at Native Instruments.
Due to the high demand on Komplete 9 Ultimate during our Sales Special, the product ran out of stock, unfortunately. Therefore, the dispatch of your order is currently delayed. You will receive a further notice during next week, when your package is going to be sent out.
We would like to apologize for any inconvenience caused by the delay and hope for your understanding.
With Kind Regards from Berlin,
Your Native Instruments Team
Yeah, really great.
Pay for express, wait anyway, get ignored by support.
Now I know why I never got a f*cking answer from them.
Holy sh!+, this pisses me off so much.
MEEEEERRY CHRISTMAS.
Reaper user? Get my free JSFX plug-ins, also available via ReaPack extension.
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- KVRian
- 1392 posts since 1 May, 2010
I don't mind to wait in the beginning. I ordered mine last week. But when a friend of mine who lives in the same city and ordered the same upgrade 3 days ago receive it today i was really mad, and he also ordered from NI website. So now it's a lucky draw of who can get it earlier instead of first come first served?
I've sent 2 support request questioning them about it today and another one 4 days ago, yet there's no reply. This is stupid. And my friend was a new customer, he only bought komplete 9 and upgrade straight to ultimate 3 days ago (this was his first NI purchase). I'm a long time NI customer, and now i have to wait weeks for it? At least answer my support ticket!
I've sent 2 support request questioning them about it today and another one 4 days ago, yet there's no reply. This is stupid. And my friend was a new customer, he only bought komplete 9 and upgrade straight to ultimate 3 days ago (this was his first NI purchase). I'm a long time NI customer, and now i have to wait weeks for it? At least answer my support ticket!
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