Not good enough IK

[jsl]

I know that I have made a mistake, but I think that IK Multimedia has done things wrong.
I bought Studio as an in app purchase in Amplitude Free, I then decided to upgrade to Amplitude full version and I expected that my in-app purchase came with when I upgraded. This is true for many other app from other developers and also when you buy Amplitude for PC. It did not happen.
I wrote to IK, who replied that it was two different Apps and that it was Itunes that made it non-transferable, and that I should seek reimbursement from Itunes. Itunes will not refund any payment back. I then wrote back that I think that they should make this information / warning clear when we buy an in appp purchase, or make it possible to buy the paid Amplitude as an in app purchase in Amplitude Free. As it is now, I feel that I'm wasting my money. I got a reply which in turn said that they could not do anything about, I had to take it up with Itunes. Now I understand the anger Inlays which can be found in other forums when looking at this on Google. I have spent a lot of money on Apps and PC programs from IK, and I have been a satisfied customer. Thats why I am disappointed with the way you have answered me. It's not good customer care.

[elxsound]

I don't know if you're wording this correctly.

Did you "upgrade" as an in-app purchase to Amplitude (full) or did you purchase Amplitude (full) as a separate app?

If it's a separate app, then yeah... You have to contact iTunes. In that case, just explain you purchased by mistake and they should refund you.

I don't see the point in the rant, when it seems like it's your mistake (which you do admit). After all, IK did direct you on where to fix this problem.

Anyway, I stay away from their Custom Shop, In-app purchases (not just IK), App Store Purchases and Reason with its expansion for this among other reasons. It's a closed system that doesn't allow for transfers, which can be a losing situation if you end up moving on from it, and can be problematic in terms of getting support (as you're finding out).

[KrisM]

You absolutely cannot think of iOS or Android like a PC or Mac when it comes to apps/programs and upgrades. It's a completely different ecosystem and IK is tied into an API they have no control of.

I can't say I've ever had in-app purchases transfer from one app to another unless that app makes you sign in to an account and even that might just be a dodgy memory.

[BiancaNeve]

4 pockets have just released Stompbox Band, (similar to stompbox but you can run 2 instruments at same time or one through two separate effects racks) and the blurb says

"StompBox and StompBox Free Owners can quickly and easily share their In-Apps Purchases with StompBox Band, no need to buy them twice."

So if 4pockets can do it why can't IK multimedia?

[arkmabat]

I feel like we're always ripping on IK... lol

[Morph243]

IK Multimedia's customer service is nothing to write home about. Good looking plugins, though!