KVR Audio

RWA · Post by **RWA** » Fri May 21, 2004 11:44 pm

Seems this is the most logical forum to post it I guess.....

I'Ve been looking at Wavelab 4 for a while and kept an eye on probable pricedrops for it since Wavelab 5 is shipping. So far only http://audiomidi.com is the only one with a major pricedrop (currently $359). Just picked up my copy. Although shippingcost to Holland are major ($42) it still saves me about $120.

Just wanted to let you know about this.

RWA · Post by **RWA** » Fri Jun 25, 2004 11:51 am

Well, what a f**ked up experience this turned out to be.
Although I love the product itself... purchasing it from AUDIOMIDI.com was a nightmare.
First I waited for 2 weeks before contacting the helpdesk; product was shipping the day after they told me. After one more week of waiting it seemed they cancelled the order..... Re-ordered it but had to pay UPS an additional $109 for taxes before getting it. Both Audiomidi.com and UPS claimed this was normal procedure and taxe-rates were the problem here.
WTF?! I've order software and sample-CD's before form Germany, UK and the USA annd never had to pay beyond product- and shipping costs.
It's not that I lost money over it but I could saved a lot of time and shit by just picking up a copy here in Holland. The prize in the end it the same.
Anyway, this is the first and last time I ship with UPS.

Stupid American Pig · Fri Jun 25, 2004 11:53 am

The 2 times I placed orders with Audio midi, I had to cancel them, coz they did something to piss me off. They ususally lie about an item being in stock..

no_barcode · Post by **no_barcode** » Fri Jun 25, 2004 11:55 am

RWA wrote:...this is the first and last time I ship with UPS.

I avoid UPS like the plague that they are.

VariKusBrainZ · Post by **VariKusBrainZ** » Fri Jun 25, 2004 11:58 am

Your lucky, on every product Ive had from the states Ive had to pay import duty/taxes plus tax on shipping

. I think its around 17% on software and electrical stuff here in Austria. Its the norm, I wasnt to happy about it considering the price of a Kyma sytem

Trojan Badger · Post by **Trojan Badger** » Fri Jun 25, 2004 12:13 pm

I've been lucky and only ordered physically small stuff from the States, which gets ignored. I guess anything of significant size (like this) gets noticed and charged for. World free trade, that's the answer...

RWA · Post by **RWA** » Fri Jun 25, 2004 10:28 pm

So it seems I was lucky with all the other purchases.
I must say they never were any higher then $100.

I guess pay and download is the best option; no shippingcosts or taxes.....

Thanks for the feedback btw!

bluelife · Post by **bluelife** » Fri Jun 25, 2004 11:18 pm

Shame, Thomann (http://www.thomann.de) has it for 469 euro. May have worked out cheaper in the end.

Regards

blue

Alive In Chernobyl · Post by **Alive In Chernobyl** » Fri Jun 25, 2004 11:27 pm

Audio-midi.com lie to me too. I order a product and they tell me it ships today.

I call two weeks later. I had order the last product and they mistake by sending it to someone who order after me!!!!!

I cancel order. They forget to remove credit charge. I had to take much time with credit card company to remove the charge.

This is not how to do business to keep customers!

punkrockdude · Post by **punkrockdude** » Fri Jun 25, 2004 11:46 pm

To get away with the taxes when entering your country, it often works if the company you order from, sends it as a gift.

gentleharp · Post by **gentleharp** » Fri Jun 25, 2004 11:50 pm

Alive In Chernobyl wrote:Audio-midi.com lie to me too. I order a product and they tell me it ships today.
I call two weeks later. I had order the last product and they mistake by sending it to someone who order after me!!!!!
I cancel order. They forget to remove credit charge. I had to take much time with credit card company to remove the charge.

I had exactly the same problem with them. Except after I cancelled my order and argued with them to take it off my credit card bill, they still sent me the product when they _finally_ received it in stock. They immediately discovered their error and (sheepishly) asked me to return the product as soon as possible. All the time, I was enjoying the product ordered from another company that sent it out within a week.

By coincidence, I just received this in my email bag from audiomidi.com:

In our newsletter dated 06/24/04, Native Instruments Guitar Rig was incorrectly
advertised at a price of $245.00. This was incorrect, and should have reflected
the correct price of $445.00. We apologize for any incovenience this may have
caused.

Granted, we all make mistakes. However I have chosen to spend my pennies elsewhere.

PaintedBlue · Post by **PaintedBlue** » Sat Jun 26, 2004 12:05 am

I have probably ordered from audiomidi.com about 20 times this past year, and I have never had a problem. In fact, the customer service has always been excellent -- they immediately call and e-mail when a problem does arise, and they are very flexible when it comes to canceling/modifying orders.

RWA · Post by **RWA** » Sat Jun 26, 2004 12:42 am

bluelife wrote:Shame, Thomann (http://www.thomann.de) has it for 469 euro. May have worked out cheaper in the end.

Regards

blue

I order VST5.1 2 years ago there for 250 euro at Thomann. Upgraded to SX2 for 200 euro last month. So that was a good deal. Anyway, I've learned my lesson.

I always keep track on MusicStore/Musikproduktiv/Thomann. They alway offer pretty good prices.

Wavelab 4 pricedrop