Arturia

maurone dj · Post by **maurone dj** » Tue Feb 03, 2015 6:12 pm

Hi,
I can't activate my offline products with Offline Activation of the Arturia Software Center:
It seem that the form online does not work, when I upload my request_file.ascr it says Empty message body, is it normal?

Cause it's already 4 day's ago that I've done this the first time and nothing was sent to my mail (I've already checked my Spam folder).

So what can I do about that?
Thanks,
Mauro.

ben arturia · Post by **ben arturia** » Wed Feb 04, 2015 9:46 am

Hi Maurone Dj,

It seems something is wrong here.
I send you an email.
We will find out !

maurone dj · Post by **maurone dj** » Wed Feb 04, 2015 9:47 am

Thanks Ben,
I'll send my mail in PM,
Cheers,
Mauro.

e-musician · Post by **e-musician** » Wed Feb 04, 2015 8:16 pm

Hi Ben,

(almost) same problem with me here. I uploaded and then sent my activation request file almost two weeks ago.

On the website it said this would open a support ticket and I would receive an e-mail with the activation file and the procedure to follow. But nothing has happened yet, since then I have been waiting. Also, I have seen that no support ticket has been opened yet.

As I was unsure whether Arturia received my request file at all or whether I might have done something wrong, I underwent the same procedure again, sending Arturia another activation request file (but, as a matter of fact, I only need the activation for one, i.e. my offline, machine). Same result.

I sent an e-mail to arturia support one week ago, but I haven’t got any answer yet.

So I actually feel helpless because I can’t find any information at all as for how long the activation process might take, and I don’t know who I could turn to.
Maybe I did something wrong.

BTW: I did check my spam folder.

Could you please help me?

ben arturia · Post by **ben arturia** » Tue Feb 10, 2015 2:00 pm

Hi e-musician,

I'm sorry to hear that....
Just send me a PM and'll see what i can do for you.

e-musician · Post by **e-musician** » Thu Feb 12, 2015 6:00 pm

Thank you very, very much for your help and support!
Also, a big thank you to the whole Arturia support team!

All the machines are running perfectly. Fantastic sound (but this is what Arturia is known for, anyway).

blacky15 · Post by **blacky15** » Wed Feb 18, 2015 8:45 am

Hi, guys, i have the same troubles. "Empty message body", seems like on-line form does not working. Please, help!

blacky15 · Post by **blacky15** » Fri Feb 20, 2015 3:31 pm

Anybody, HELP! I just can't use my MiniLab! Gig is coming, and I really need your help!

ben arturia · Post by **ben arturia** » Mon Feb 23, 2015 8:53 am

Please check your PM.

Arturia

KVR Audio

Offline Computer Activation