KVR Audio

JerGoertz · Post by **JerGoertz** » Wed Jun 10, 2015 10:15 pm

Thought it would be nice to have a place to give kudos to companies and folks who have provided you with great customer service.

My recent ones:

- Eventide: Were very responsive, and generously helped me out with an issue of the kind other companies might tend to disregard.

- XILS Labs: Xavier also was very helpful in sorting out an issue with an older product, which might otherwise have not gotten such an attentive response.

List yours!

cryophonik · Post by **cryophonik** » Wed Jun 10, 2015 10:25 pm

I was having problems authorizing Loom after doing a complete OS reinstall because, apparently, Air Music Tech had changed their authorization process between the time that I first purchased/registered it and when I recently reinstalled it. I called them a few weeks ago, was connected with an actual human very quickly, and he got me sorted very quickly, and in a friendly and professional manner. I was pretty impressed.

I've also used U-he's support on several occasions over the past year and they are always very responsive.

JerGoertz · Post by **JerGoertz** » Thu Jun 11, 2015 12:59 am

Cool, I remember being impressed with U-He's customer service as well.

bluedad · Post by **bluedad** » Thu Jun 11, 2015 1:10 am

GForce were quick getting back to me when I had a problem with Imposcar2
Refx got back to me within ten minutes on a Friday night

Robmobius · Post by **Robmobius** » Thu Jun 11, 2015 1:15 am

Uhe - Very very good. Urs took the time to fix a silly mistake that I made.

Tone2 - Also very good (Bastian is a very nice bloke to deal with).

ilok - Had a very positive response from them on a couple of occasions.

Kush - Very quick to sort out my serial code glitch (very polite customer service).

Xils - Again were very helpful (Xavier was cool).

Air Music Tech - Simon Bangs was very helpful with codes and authorization, ect.

elassi · Post by **elassi** » Thu Jun 11, 2015 1:20 am

They're all great as long as you (the customer) hit the right tone.

JerGoertz · Post by **JerGoertz** » Thu Jun 11, 2015 4:07 am

elassi wrote:They're all great as long as you (the customer) hit the right tone.

Unfortunately, this hasn't been my experience.

Ranjarresh · Post by **Ranjarresh** » Thu Jun 11, 2015 5:20 am

Xfer Records - quick and competent help with Serum. New built with fixes was available in less than two days.
GRM and iLok Support Teams - very fast help with soft-iLok issue, they recovered all my licenses.

Turello · Post by **Turello** » Thu Jun 11, 2015 8:09 am

Rob Papen, MaxSynths, Ignite Amps... Very kindly!!!

minijetsdonttalk · Post by **minijetsdonttalk** » Thu Jun 11, 2015 9:59 am

From my own personal experience, TAL (Patrick), Rob Papen and AAS (Eric).

Nielzie · Post by **Nielzie** » Thu Jun 11, 2015 10:32 am

Big Tick, Admiral Quality and Wusik have véry fast and personal support and should therefore be mentioned here.

List Your Positive Customer-Support Experiences