Arturia

jamroxx · Post by **jamroxx** » Tue Sep 29, 2015 5:46 am

Arturia's customer support is second to none. And not just in the audio tech industry, I can safely say they are the most responsive groups of people I've ever done business with

I have bought both second hand and new equipment. They treat everyone the same. also when you come to sell equipment they will be very forthcoming in how to do so.

Can't wait to buy my fuse...

Jamie

redshirtsteve · Post by **redshirtsteve** » Mon Oct 05, 2015 11:38 pm

Arturia TS has been great to me so far, and very patient with me, to boot.

I am an old dog working on learning new tricks, synths, sequencers, MIDI and the list goes on and on...and I often as of yet cannot tell what is proper behavior from my Arturia hardware and what is not.

I have really enjoyed working with Amine, Rebecca, Victor and David. I am getting used to working with a support team that is across the world from me (with time and so on), but I have really found these folks to be patient, thorough and pleasant to work with via text.

Phone lines coming anytime soon gang?

Either way, thanks and keep up the great work!

Sincerely,

Steve O'Sullivan

Disastrous · Post by **Disastrous** » Fri Oct 09, 2015 10:03 pm

Just to add to all the positive comments on this thread, Amine very promptly hooked me up with a new licence for Spark VDM so I could run it on my new laptop.

Having my licence on a stick doesn't work for me, on the laptop, what with ports at a premium and the risk of thing sticking out the side being snapped so the fact that the Arturia guys are helpful with this makes a huge difference.

Good job!

robopunk · Post by **robopunk** » Tue Oct 20, 2015 10:04 pm

Arturia Support was very responsive and fixed an issue with my registration quickly. This is a dramatic improvement compared to past experience with them a couple of years back when they would not react on a ticket for months.

Very happy with Arturia's customer support.

Keep it up.

Cheers

jdoo · Post by **jdoo** » Wed Oct 21, 2015 12:41 pm

Wow. EIGHT brand new KVR users... all with a first post, stating how great Arturia Customer Service is. Amazing coincidence.

I've never seen a thread stacked with so many new usernames.

Gregorius · Post by **Gregorius** » Wed Oct 21, 2015 1:30 pm

Harry_HH · Post by **Harry_HH** » Wed Oct 21, 2015 2:31 pm

jdoo wrote:Wow. EIGHT brand new KVR users... all with a first post, stating how great Arturia Customer Service is. Amazing coincidence. I've never seen a thread stacked with so many new usernames.

I wouldn't want to believe those posts have any gloomy origin, least "hired guns".
But very strange, indeed.

Edouard Arturia · Post by **Edouard Arturia** » Mon Oct 26, 2015 9:23 am

Hi.

This article is displayed in one of our Support Agent signature.

So sometimes, kind persons take the time to create an account and share their experience, just like you did

And by the way, thanks to everyone for your returns.

We efforce to handle the increasing number of customer to take care of, and try to improve the service day by day.

Have a nice week everyone.

Kindly

Edouard

rwqmuzk · Post by **rwqmuzk** » Mon Oct 26, 2015 12:10 pm

I just bought a Minilab a couple days and no matter what I did, it would not register. Amine got my situation straight immediately. Arturia is dope and I'm impressed by the support! Awesome job!

rasmusklump · Post by **rasmusklump** » Mon Oct 26, 2015 12:13 pm

To add some reallity:

For me Arturias customerservice was one of the worst experiences.
I used to own all of their products. Now I own nothing anymore.
I don't miss them.

michaelrohanek · Post by **michaelrohanek** » Wed Oct 28, 2015 7:25 am

Hi, I just wanted to share my positive experience with Arturia. I just purchased and downloaded the V collection 4, created an online account but for some reason the activation email did not arrive.

Anyways, I contacted them, and immediately fixed it. Works now.

Thanks to Amine at tech support.

PajKVR · Post by **PajKVR** » Wed Oct 28, 2015 9:18 pm

I bought the Synth Anthology and Spark EDM as part of a bundled package and the Artura software was the first I installed. Very quick assistance response---on a weekend! They had me up and running in no time. The software is soooo good it could make you cry.

JackJ · Post by **JackJ** » Tue Nov 03, 2015 10:46 pm

As a new Arturia customer, I was impressed by the prompt and helpful response I received from Amine when having problems registering and activating my V Collection.

S.LEE · Post by **S.LEE** » Wed Nov 11, 2015 8:43 am

Quick feedback of Arturia support (Viktor and Amine) juste amazing guys & one of the best service support i have see .

Thanks

JonSolo · Post by **JonSolo** » Thu Nov 12, 2015 4:59 am

I love the products, and always got a quick response when I had a question. I have all of their software products, and will be looking at their new interface soon.

And I have more than 1 post here.

And last night I slept at a Holiday Inn Express!

Arturia

KVR Audio

Positive Feedback on Arturia's Customer Service