KVR Audio

otristan · Post by **otristan** » Wed Nov 04, 2015 12:59 pm

Soman wrote:As a MachFive 3 customer, I have some questions about the discount now.
What does "Legacy customers" mean exactly?
Why don't I see the discount in my UVI account?
How will UVI recognize that I own MachFive at all?
Will my three E-mails I sent already more than 1 week ago be answered before November 9th, when the discount ends?

As I have just said the support guy was at the AES, you should now have an answer very shortly.

parma · Post by **parma** » Wed Nov 04, 2015 1:02 pm

Thank you very much otristan (and other UVIers) for offering MachFive owners this crossgrade pricing.

KevAquarian · Post by **KevAquarian** » Wed Nov 04, 2015 1:33 pm

Soman wrote:As a MachFive 3 customer, I have some questions about the discount now.
What does "Legacy customers" mean exactly?
Why don't I see the discount in my UVI account?
How will UVI recognize that I own MachFive at all?
Will my three E-mails I sent already more than 1 week ago be answered before November 9th, when the discount ends?

Indeed - I already asked for a clear statement of what "legacy customers" meant, but it was not answered - I really don't understand why.

Can we please have a plain answer, UVI? Surely it will save a whole load of individual support tickets asking the same questions etc?

Soman · Post by **Soman** » Wed Nov 04, 2015 1:54 pm

otristan wrote:
Soman wrote:As a MachFive 3 customer, I have some questions about the discount now.
What does "Legacy customers" mean exactly?
Why don't I see the discount in my UVI account?
How will UVI recognize that I own MachFive at all?
Will my three E-mails I sent already more than 1 week ago be answered before November 9th, when the discount ends?
As I have just said the support guy was at the AES, you should now have an answer very shortly.

Sorry for my impatience, Olivier. I thought you could already answer some of my questions at least, as you seem to have some insider knowledge.

UVI should really have two support guys though.

kgdrum · Post by **kgdrum** » Wed Nov 04, 2015 2:08 pm

otristan wrote:Hi all,

We're happy to announce a cross-grade offer to help legacy customers migrate to Falcon.
Eligible UVI accounts will automatically reflect a new cross-grade price of $179.
This price is valid for 3 months and will end on February 1st, 2016.

Please note that due to the significant discount it will not stack with store-wide sales (e.g. Black Friday etc.).

For those eligible that have already made the jump, you’ll be receiving a $100 voucher via email (also available in the "My Vouchers" section of your uvi.net account)
This voucher is unrestricted. It's good towards any purchase at uvi.net, including effects, and is valid through May 1st, 2016.

Thank you for your continued support.

If you believe that you’re eligible for the cross-grade and are not seeing the updated price when logged into your uvi.net account, please contact us directly via http://www.uvi.net/contact-support

Hi Oliver,
Thanks for the crossgrade promotion for MachFive owners,I don't see anything in my account reflecting this, when I try to use the UVI support form(I use Yahoo mail)the form keeps coming back to me as undeliverable via Yahoo mail,should I send you my Mach FIVE info serial # etc.... via pm or if I send the support form via a non-Yahoo email account which I use for all of my software registrations ,ilock etc.....I'm afraid this will be problematic.I use Yahoo mail without any problems except for your company's support form,
Any suggestions?
Thanks KG

otristan · Post by **otristan** » Wed Nov 04, 2015 2:14 pm

kgdrum wrote: Hi Oliver,
Thanks for the crossgrade promotion for MachFive owners,I don't see anything in my account reflecting this, when I try to use the UVI support form(I use Yahoo mail)the form keeps coming back to me as undeliverable via Yahoo mail,should I send you my Mach FIVE info serial # etc.... via pm or if I send the support form via a non-Yahoo email account which I use for all of my software registrations ,ilock etc.....I'm afraid this will be problematic.I use Yahoo mail without any problems except for your company's support form,
Any suggestions?
Thanks KG

PM sent

kgdrum · Post by **kgdrum** » Wed Nov 04, 2015 2:31 pm

received,thanks for the quick reply

sent

Hans25 · Post by **Hans25** » Wed Nov 04, 2015 2:50 pm

otristan wrote:
kgdrum wrote: Hi Oliver,
Thanks for the crossgrade promotion for MachFive owners,I don't see anything in my account reflecting this, when I try to use the UVI support form(I use Yahoo mail)the form keeps coming back to me as undeliverable via Yahoo mail,should I send you my Mach FIVE info serial # etc.... via pm or if I send the support form via a non-Yahoo email account which I use for all of my software registrations ,ilock etc.....I'm afraid this will be problematic.I use Yahoo mail without any problems except for your company's support form,
Any suggestions?
Thanks KG
PM sent

I have the same issue. Did contact your support though.

BERFAB · Post by **BERFAB** » Wed Nov 04, 2015 3:04 pm

I have several emails from UVI Sounds & Software introducing Falcon, etc., but none offering the discount for MF3 users.

I'm a registered MF3 owner in the US. Should I have received an email already, or are these being rolled out at different times?

-B

otristan · Post by **otristan** » Wed Nov 04, 2015 3:07 pm

BERFAB wrote:I have several emails from UVI Sounds & Software introducing Falcon, etc., but none offering the discount for MF3 users.

I'm a registered MF3 owner in the US. Should I have received an email already, or are these being rolled out at different times?

-B

If you believe that you’re eligible for the cross-grade and are not seeing the updated price when logged into your uvi.net account, please contact us directly via http://www.uvi.net/contact-support

Thanks !

KevAquarian · Post by **KevAquarian** » Wed Nov 04, 2015 3:09 pm

Has any MachFive 3 owner actually successfully found the cross grade $179 applied in their cart on the UVI site?

Thanks.

Kev

BERFAB · Post by **BERFAB** » Wed Nov 04, 2015 3:15 pm

KevAquarian wrote:Has any MachFive 3 owner actually successfully found the cross grade $179 applied in their cart on the UVI site?

Thanks.

Kev

Are we mis-interpreting this? The crossgrade is for Machfive 3 registered users, right?

MikeCallon · Post by **MikeCallon** » Wed Nov 04, 2015 3:18 pm

How does UVI even know about MachFive 3 owners ?

My copy of MachFive 3 is registered with MOTU (not UVI) and the license is in my iLok account - does UVI have access to either of these things ?

Hans25 · Post by **Hans25** » Wed Nov 04, 2015 3:20 pm

MikeCallon wrote:How does UVI even know about MachFive 3 owners ?

My copy of MachFive 3 is registered with MOTU (not UVI) and the license is in my iLok account - does UVI have access to either of these things ?

Yeah I thought about that too?

Mine is registered at Motu but in the contact formula uvi support I just inserted the serial from Machfive.

patchhunter · Post by **patchhunter** » Wed Nov 04, 2015 3:28 pm

Maybe they know by the type of license you have for xtreme fx which has only one activation if acquired through Mach five as opposed to the standard license in which you have 3 activations.

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