Waves central a complete bust!

[simon.a.billington]

Actually the reason why the accessory isn't working is because the car isn't working properly. If it were, there would be no issues.

Thy car needs maintenance.

[Aloysius]

But Waves are not car dealers (eh ... computer mechanics ...).

[ghettosynth]

it's absolutely non standard practise.

It's absolutely a standard practice in pretty much all the enterprise software world where quick support is needed.

Yep. Ive seen it done by many places for many years now, as per my earlier statement.

If you don't want a mechanic to have look at your car so they can figure out whats wrong with it, fine, but thats not what is considered bad practice.

A car is not a personal computer. However, this actually is a good point, but not for the reasons you think. You're damn right I don't take my car to just anyone, I take my car to a mechanic that I trust who came to me from a recommendation of a friend whom I trust. I've used the same mechanic for years and I have no problem letting him work on my car.

If I took my computer to get serviced, I don't, I don't need to, I wouldn't take it to someone that I don't trust. I have no reason at all to trust a tech who is so unwilling to consider a customer's concerns.

Letting someone that I don't trust who has demonstrated disinterest in a customer's concern over an untrusted network is an unnecessary risk for a personal computer. It has nothing to do with shady software or gay porn or whatever other negative characterization anyone can come up with. It's simply that random dude at waves isn't trustworthy and no plugins are special enough to take that risk.

This is completely different from situations in the workplace where I'm not personally attached to a computer system. I would expect that this kind of support works well for their professional studio customers. But to treat the typical consumer this way, particularly when it's your problem that you should have already fixed, is unreasonable.

[VariKusBrainZ]

All this nonsense about having something to hide.

This is the same principle the British government are touting for snooping on us stating that those of us that have nothing to hide have nothing to fear.

f**k off you twats

privacy is privacy

[stardustmedia]

Ouch... sounds like a huge super PITA... I'm glad that it works like a charm for me. I installed WC, managed licenses, then also updated my plugins with it... Plugins open and work fine.

Hope you get it sorted out. Have you contacted Waves? Had twice contacted them, twice fast and kind support received.

[simon.a.billington]

A car is not a personal computer. However, this actually is a good point, but not for the reasons you think. You're damn right I don't take my car to just anyone, I take my car to a mechanic that I trust who came to me from a recommendation of a friend whom I trust. I've used the same mechanic for years and I have no problem letting him work on my car.

If I took my computer to get serviced, I don't, I don't need to, I wouldn't take it to someone that I don't trust. I have no reason at all to trust a tech who is so unwilling to consider a customer's concerns.

Letting someone that I don't trust who has demonstrated disinterest in a customer's concern over an untrusted network is an unnecessary risk for a personal computer. It has nothing to do with shady software or gay porn or whatever other negative characterization anyone can come up with. It's simply that random dude at waves isn't trustworthy and no plugins are special enough to take that risk.

This is completely different from situations in the workplace where I'm not personally attached to a computer system. I would expect that this kind of support works well for their professional studio customers. But to treat the typical consumer this way, particularly when it's your problem that you should have already fixed, is unreasonable.

Yep point made, but there's always that first time you need a mechanic, that first time you need to find someone you can trust. So what do you do? Ask around, get friends advice, see if the mechanic is accredited, see if they are qualified to handle your paticular car, etc.

Waves is the equivalent of having your car serviced by an accredited mechanic. They have name to keep, a reputation to uphold. They come recommended by many who have used their services.

Once you use them for the first time you will think.., well that is was no issue, I don't know what I was so paranoid in the first place.

Just like using your credit card for the first time at an online store. Can't tell you how paranoid I was. Next thing you know I'm using my card everywhere.

It's not like they are going to put some monkey on to your problem and have them do stupid things with your system. It's not like they are going to put malware on your system. It's not like they are going to rummage around for passwords and credit details. It's not like the work for the US government and will be planting spyware on your machines... The probably don't have to, chances are Microsoft has already done it!!

You are there with them, you are watching them work, you are either allowing or denying certain actions, you are the one with the control. It's not like you're some powerless victim getting ass-raped.

Each system is unique and these problems are usually brought about by unique circumstances. There is only one way you can solve a unique problem on a unique device, you need to see what is unique about it.

You need to be able to see if certain drivers are clashing, or perhaps it's certain plugins that are conflicting. Perhaps there is a dodgy sector on the disk, it could be a million possibilities, most of which all need the right tools and knowhow to be able to diagnose. But most of all you NEED access to that unique device to be able to figure it out.

There is no other way.

That's why other software/hardware companies do it also.

I realise it can be a bit ask to put your trust in people you don't know, but as I said you are the one with control and they are the ones with a reputation to protect.

And if you don't trust someone now, eventually you will probably need to.

This is not going to be the only time someone will need to remote access your system. It will be happening this way for years to come. Maybe not this machine or even the next, but it really isn't going to be a once in a life time deal either. It will happen on multiple occasions.

The real question is what matters most to you. A system that works, or a system you don't want to get fixed.

[ObsoleteAcc99]

[DELETED]

[stardustmedia]

???? I didn't realize I gave control of my machine to Waves ???

WTF!!!

Is that true?

[chk071]

???? I didn't realize I gave control of my machine to Waves ???

WTF!!!

Is that true?

No. Read the thread a bit more thoroughly.

KVR drama at its best here really. It IS a standard practice that software company also do remote support. I never heard or read an audio plugin company do it, but why not? Much better and quicker to rely on customer who don't know how to click a folder really. But, of course, if you're scared they snuff out your personal stuff on your computer, or cause a security leak, you better refuse it. Although i wonder why and how this would happen. Normally you can see anything the guy on the other end does on your computer anyway.

[stardustmedia]

???? I didn't realize I gave control of my machine to Waves ???

WTF!!!

Is that true?

No. Read the thread a bit more thoroughly.

KVR drama at its best here really. It IS a standard practice that software company also do remote support. I never heard or read an audio plugin company do it, but why not? Much better and quicker to rely on customer who don't know how to click a folder really. But, of course, if you're scared they snuff out your personal stuff on your computer, or cause a security leak, you better refuse it. Although i wonder why and how this would happen. Normally you can see anything the guy on the other end does on your computer anyway.

Thanks. Remote support is no issue to me. A lot of support hotlines do that, even if they just deal "remotely" with computers. I worked for technical support a long time ago and I saw desktops I shouldn't have seen. The classic is desktop full with porn videos I guess the customer was more ashamed than me

[chk071]

I must admit i was a bit scared when a Microsoft employee once did remote support on my computer, but for what anyway? You see everything he does anyway i think. The point is that the support guy can see what is the situation on your computer, he knows what to do, and where to look. That's like a gazillion times better than to ask the customer, getting half true, or incomplete answers, and demand from him that he knows how to do the right things.

[Aloysius]

Better than asking the customer? I don't think so. Every problem I've had with waves plugins, I've sorted out myself. In fact, they even told me once that they'd put my solution to one problem on their own database (or whatever they call it). They DO NOT know better than the stupid customer 100% of the time.

[stardustmedia]

Better than asking the customer? I don't think so.

I think you never worked in a 1st level technical support. At least 10-20% are DAU.

If you ask them to reboot the computer, they actually turn off the power of the screen and turn it on again and then, after 3 seconds, tell you the computer is ready. Wow... even my highend computer with super fast SSD and RAM from today cannot start so fast. Imagine that with Win98 or MacOS 8

Waaaaay better to do the remote thing. Even much better is to be actually there (if possible).

[kbaccki]

All this nonsense about having something to hide.

This is the same principle the British government are touting for snooping on us stating that those of us that have nothing to hide have nothing to fear.

f**k off you twats

privacy is privacy

Uh oh. Sounds like somebody has sumthin to hide!

(<<=== smiley jokey joke emoticon)

[Aloysius]

Better than asking the customer? I don't think so.

I think you never worked in a 1st level technical support. At least 10-20% are DAU.

If you ask them to reboot the computer, they actually turn off the power of the screen and turn it on again and then, after 3 seconds, tell you the computer is ready. Wow... even my highend computer with super fast SSD and RAM from today cannot start so fast. Imagine that with Win98 or MacOS 8

Waaaaay better to do the remote thing. Even much better is to be actually there (if possible).

Reminds me of the time my own brother was working in tech' support. He asked the customer if he had Windows. The customer said ... yes, of course, I'm looking out of them right now.

Anyway ... back on topic ... f*ck waves and their f*cking support system.