Waves central a complete bust!

[chk071]

[ghettosynth]

..moved below nonsense...

[robotmonkey]

Except for the standard by which the laptop is restored to a factory state and then wiped on return. An obvious solution to that problem that anyone who has ever dealt with secure data should have thought about instantly.

Nope, actually anyone who has ever dealt with secure data knows that a factory reset/reinstall is not a guarantee at all against malware. So it would be wrong to make that kind of blanket statement. Actually these days no one who is working in highly security conscious environment would think that reinstall to factory default is sufficient.

Obviously it would be too paranoid to presume that in most cases for regular users but an unwatched tech in computer repair shop has much more opportunities to install that kind of malware than a tech over a remote session. So again, security is always relative and it comes down to technical opportunities and probability of something happening.

What you have been doing here is arguing that black is white and white is black, ie you would trust the unwatched computer shop tech but not a remote support tech who you could see operating. While, obviously, in practice, for majority of users the likelihood of security breach happening in either case is close to zero. But the likelihood of privacy breach is quite big in the first case as techs go through the users files all the time, even if unintentionally.

[ghettosynth]

Except for the standard by which the laptop is restored to a factory state and then wiped on return. An obvious solution to that problem that anyone who has ever dealt with secure data should have thought about instantly.

Nope, actually anyone who has ever dealt with secure data knows that a factory reset/reinstall is not a guarantee at all against malware. So it would be wrong to make that kind of blanket statement. Actually these days no one who is working in highly security conscious environment would think that reinstall to factory default is sufficient.

You are making up a new problem. You stated that the tech could install malware, not that I would be shipping them malware. Obviously, wiping a system on return involves insuring that there is no malware to speak of. Again, you make the same mistake, you assume that your opponent doesn't realize the weakness in your argument, or, you don't realize it?

You have no knowledge of the details of my approach at all, you are just grasping at straws to try to find a hole in an argument where there is none. I didn't break down exactly how I even make a backup of a broken system in the first place, let alone which tools that I use. If you were a good tech, you'd ask those questions before making such an ignorant assumption. In this case, you can be sure that the system goes out with no other detectable and treatable malware than it originally came to me with, and, assuming that any installed malware is detectable and treatable, is removed before the machine ever sees my data.

You made a rookie mistake and now making up new problems that were never part of the question in the first place.

I don't need people like you helping me to fix my computer thanks. You're like that mechanic that suggested that an oil change might fix a problem on a car that had one a few weeks before. When I took my car to a qualified mechanic, he laughed, and found the problem immediately.

[ghettosynth]

...moved below nonsense...

[trimph1]

You guys should just give up with ghettosynth. He is just as determined to stick with his reasons for this position and would consider nothing else.


Ghettosynth... you won on the internet.

[ghettosynth]

You guys should just give up with ghettosynth. He is just as determined to stick with his reasons for this position and would consider nothing else.

You make it sound as if I have some kind of obligation to consider other points of view regarding my systems, I don't, end of discussion. That was my entire point to begin with, customers have various concerns and tech support should have a good bedside manner and be able to deal with that. I really don't see anyone who is genuinely interested in customer service disagreeing with that.

However, in this case, it has been shown that my point of view is the correct point of view in terms of managing unnecessary risk.

With respect to my "reasons," either you have an argument, or you don't.

[robotmonkey]

However, in this case, it has been shown that my point of view is the correct point of view in terms of managing unnecessary risk.

Lol, what unnecessary risk? All this thread has shown is that your understanding of risk is
Just saying out loud something does not change reality. But I'm going to give it a rest for now.

[ghettosynth]

However, in this case, it has been shown that my point of view is the correct point of view in terms of managing unnecessary risk.

Lol, what unnecessary risk?

The simplest way that I can explain this is that people like YOU are the unnecessary risk.

You and CHK have given a perfect demonstration of the problem, rather than listen to the concerns of others, you are rabidly attached to your own bad ideas which causes you to miss important data. Even now, you can't acknowledge your bad arguments above but are resorting to pejorative terms and childish internetisms in a weak attempt to save face.

In the heat of battle, you miss important ideas in the discussion and make up nonsense because you're hyper focused on being right but lack the reasoning ability to actually be right.

[ghettosynth]

The developer tools I used to debug central already told me that, so waves remote connection would've simply been molestation of my computer for no reason that the tech could've solved!

Which speaks to tech supports misguided arrogance and the kind of thing that I'm really concerned about. It's not that they're fishing around on a computer, it's that when they can't solve something, which in this case they won't be able to, they become more and more aggressive in terms of the things that they want to try to fix things. I'm not going to go into detail, anyone who's ever solved Windows problems knows the risks of increased mucking about at a system level.

If they start out with this arrogance that only a remote connection will get the job done then they enter into the procedure with the wrong attitude. As I've said, you MUST be prepared to have a conversation about the procedures and I have never had a case, once we've had that conversation, that I need them to do anything that I can't do myself.

Incidentally, I require the same thing of my doctor and my mechanic, and both are happy to do so. Of course, I let them do the actual work themselves

As I've said several times, it's a red flag for Waves. They need to fix up their software on their own dime and treat their customers concerns with a modicum of respect.

[pc2000]

Some of you individuals apparently despise someone having any level of technical ability without even knowing someones background. You are actually prejudice and are the real worst types to deal with since you generalize everyone. You behave like an arsehole about everything and only seek to spew pessimistic, toxic rhetoric! You think you're smarter than the average human.

Techs don't like the informed? Neither do auto shops that rely on scamming the clueless. Cops also don't like people that know the law. Car dealers really hate you knowing your sh*t. Plumbers and contractors also don't care for the informed educated consumer.

Why should someone be clueless or inadept when it comes to dealing with computers anymore than you would be with the scenarios I previously mentioned? Let's see...you have the casual user, there is the mid level user and the power user. Certain people in this thread act as if everyone is supposed to be a basic casual user with little technical ability.

Computer issues can strike at anytime. Mid and power users seek to empower themselves to deal with these issues. It can be cost prohibitive to take your system to a shop every time your system goes down. We all have dealt with viruses, malware and just general system issues at some point and have learned our way around a system. I also have some formal training and I make no apologies for it. I have a background in many aspects that require good troubleshooting abilities. If someone uses- Microsoft's, Answer desk tech support for none free issues, it will cost you around $99 per hour. If you have to depend on other entities to fix computer issues for you as a general rule, you will pay a fortune and have a lot of downtime!

I'm stupid for not using remote tech support when I confirmed from actual test (not assumptions) that central had issues that tools clearly revealed? Only a frigging idiot would go forward with a session when they know it's the software and not their system. I don't need a pointless remote session to confirm the obvious. Central uses third party components that have certain dependencies. This combined with other issues causes the download and installation of plugins to fail. You don't need a mechanic to tell you when your car needs gas, that's what gauges are for.

Let's stop the nonsense of calling people stupid. It serves zero purpose. I'm certain remote connection sessions involve some sort of EULA? These agreements seek to minimize or eliminate responsibility when you agree to the terms. If a tech does something that borks your system, then you stupidly agreed to be S.O.L They release a fix for the bugs that the tech has no involvement in, but you now have 99 problems, but the tech ain't one- since you agreed he can take the chance on screwing your sh#t up! Nice...

[trimph1]

I never had techs bork anything here.

Look. Let us just agree that we all manage risk in different ways. There really is no right or wrong way to get issues solved.

And, if I offended anyone here I apologize.

[Googly Smythe]

I never had techs bork anything here.

Ones personal experiences are not necessarily the same as others' personal experiences - this is why opinions differ. And is why someone should not be pilloried for their opinion - assuming it's not socially unacceptable.
By the way, the new Waves installation system doesn't work on mine. My machine is permanently offline so I used the offline installation option. (I went online once to authorise Windows, my Kontakt libraries, Amplitube, all of which took less than 5 minutes.) All my other plugins are authorised by serial number or dongle. For those I use a second machine. I downloaded Waves installer, copied it to my music machine - andit refused to run. Tried 2 more times, still nojoy.
A remote connection wouldn't be of much help here...

Trusting bus drivers: I was on a bus one time and the driver drove off-route to go after a car that had cut him up. Another time (several times in fact) I have been given foreign coins in my change. (In the UK coins are minted separately for the Channel Islands and the Isle Of Man - they're the same shape and size as mainland coins, but they're not legal tender. Tourists bring them home.)
No, I don't trust bus drivers - and I used to be one!

[robotmonkey]

For those I use a second machine. I downloaded Waves installer, copied it to my music machine - andit refused to run. Tried 2 more times, still nojoy.
A remote connection wouldn't be of much help here...

To do an offline install you need to either download the full offline installer that includes Waves Central and all the plugins (currently 1,6gb) or you need to install Waves Central on an online machine and create an offline installer manually specifically for the plugins you want to install. Also you need to go online once to authorize your licenses or you can transfer your licenses from an online machine with a usb stick eg. similar to the dongle method. If you need the latest full offline installer you may contact Waves support or I can PM a link to you.

I have never had any problems installing Waves plugins online or offline either with the old or new method (though I liked the old method a lot more).

[Googly Smythe]

For those I use a second machine. I downloaded Waves installer, copied it to my music machine - andit refused to run. Tried 2 more times, still nojoy.
A remote connection wouldn't be of much help here...

To do an offline install you need to either download the full offline installer that includes Waves Central and all the plugins (currently 1,6gb) or you need to install Waves Central on an online machine and create an offline installer manually specifically for the plugins you want to install. Also you need to go online once to authorize your licenses or you can transfer your licenses from an online machine with a usb stick eg. similar to the dongle method. If you need the latest full offline installer you may contact Waves support or I can PM a link to you.

I have never had any problems installing Waves plugins online or offline either with the old or new method (though I liked the old method a lot more).

I know all this - like I said I tried twice and no go.
And like yourself, I never had any problems, before, and I've got about 25 Waves plugins (mostly the emulations).
Fortunately, my GAS has reduced to non-existence, so for a while I can stick with what I've got (v9.3). No plans to upgrade anything on my music machine until it breaks (God forbid!)
The main thrust of my post was that we should castigate others' opinions less - but then it wouldn't be KVR, would it!