Urgent help needed

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Hi

I am quite new to using mulab and think its great, so sure that the problems I am having are lack of understanding.

I sent a file to be mastered, but my engineer says its empty.

I did have one track muted, so un-muted it and deleted the loop instead. After someone suggested this 'could' be why.

My engineer says it could be a session marker problem, the markers are set to cover the entire project/track but the flags at the top of them are grey not yellow, Do they need to be switched to yellow, if so how do you do this ?

As I dont want to keep sending 'Empty' tracks to my engineer and (frustrate the hell out of both of us) could do with some 'hands on' help in general. If anyone lives in Nottingham uk..let me know..(will pay).

Also welcome any remedies on here to fix the problem which is urgent.

many thanks

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Try asking here http://www.kvraudio.com/forum/viewforum.php?f=79, MuTools official forum :tu:
This entire forum is wading through predictions, opinions, barely formed thoughts, drama, and whining. If you don't enjoy that, why are you here? :D ShawnG

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Thanks very much :)

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Thanks very much to the Mutools team for sorting this problem

The import worked by Changing it to a wav file

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Yeah, Jo is the man :tu:
This entire forum is wading through predictions, opinions, barely formed thoughts, drama, and whining. If you don't enjoy that, why are you here? :D ShawnG

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