Arturia

dermichl · Post by **dermichl** » Tue Apr 05, 2016 8:53 am

any chance you will look into the bug with pad lights flashing erroneously???
i was lucky enough to have been informed about this issue before buying. if you get things done then i'm in for the party! but according to my own experience you will not even care to answer or solve the issue...

dermichl · Post by **dermichl** » Mon Apr 11, 2016 11:06 am

nearly a week passed by and no answer from Arturia - as expected. so as you don't care about customers why should i bother throwing money at Arturia???

braindistortion · Post by **braindistortion** » Tue Apr 12, 2016 5:42 pm

Wasn't it clear? Arturia is from my experience one of the worst companies when it comes to support or bug fixing.

dermichl · Post by **dermichl** » Tue Apr 12, 2016 6:58 pm

yes, i was quite sure they wouldn't bother to answer or solve the issue - i'm about to get a refund - the second refund for an Arturia app btw!!!

braindistortion · Post by **braindistortion** » Wed Apr 13, 2016 1:10 am

I know what you mean. Hope you will get your money back!

David@Arturia · Post by **David@Arturia** » Thu Apr 14, 2016 8:13 am

Hi,

Indeed, our support needs improvment and we are working on our internal process to accelerate it.

Here is the situation regarding this bug :
The case is logged in our system since the 4th of april 2016 and is under study.
We have put in place a special Quality Loop improvment in order to get rid of the problem.
We cannot provide a date for the correctection at the moment, but Note this is ongoing.

The best and fastest way to log a problem, and have a fast answer is still the forms:
==> https://www.arturia.com/support/askforhelp

dermichl · Post by **dermichl** » Thu Apr 14, 2016 9:29 am

David@Arturia wrote:Hi,

Indeed, our support needs improvment and we are working on our internal process to accelerate it...

with all due respect - we read this numerous times in the past...

i will watch the relevant places for news on this dealbreaker but i'm not too confident in the moment!

braindistortion · Post by **braindistortion** » Fri Apr 15, 2016 3:15 pm

Since 4th of april 2016?

http://forum.arturia.com/index.php?topic=87008.0

You don't read your own forums?

dermichl · Post by **dermichl** » Fri Apr 15, 2016 8:52 pm

dermichl · Post by **dermichl** » Sat Apr 29, 2017 6:41 am

happy anniversary!!! issue remains unfixed due to Arturia not bothering for paying customers...

JohnMS · Post by **JohnMS** » Thu Jun 29, 2017 2:16 pm

KMM Quneo actually has a template for Spark, I just discovered after setting it up once again.

Arturia

KVR Audio

iSpark and SparkLE issues