SOLVED: Beware New iLok (HD?) Authorised Software Installations

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SOLVED: Beware New iLok (HD?) Authorised Software Installations 2016-08-14T05:43:14+00:00 This problem now appears to have been solved by PACE. Please see the bottom of page 9 onwards. --- Sorry to shout with the capitals but Title capitalisation removed by the OP at the request of a member. There appears to be a major iLok problem in progress. Yesterday I installed a demo of Zynaptiq's new Adaptiverb. It installed updated iLok software. Adaptiverb works fine but every other piece of iLok software on my box has now failed. Others have reported the same in the Adaptiverb thread: https://www.kvraudio.com/forum/viewtopic.php?f=6&t=468167&p=6535047&hilit=ilok#p6535047 And in the Falcon thread: https://www.kvraudio.com/forum/viewtopic.php?f=1&t=449200&p=6534489&hilit=ilok#p6534489 Edit: And in the Morph thread: https://www.kvraudio.com/forum/viewtopic.php?f=6&t=433433&p=6535176#p6535176 The problem has been reported on both Windows and OS X. Some software reports that it could not be loaded, some fails with the cryptic error message: "Relation query was attempted when disallowed". Zynaptiq contacted iLok who advised reinstalling, rebooting, deactivating and reactivating. On my box about half the software reported a deactivation problem but nevertheless appeared to deactivate and reactivate. It still does not work. The other half deactivated and reactivated successfully. The problem appears on a new installation so until we hear otherwise beware of installing any new iLok authorised software. EDIT (1): From reports so far this appears to be affecting only HD authorisations. EDIT (2): The problem occurs when installing new software but also when reinstalling or updating software. Anything that makes a call to the iLok license manager it would appear. EDIT (3): The same problem reported in the Adaptiverb thread on GS with a hardware dongle (amidst otherwise problem free dongle usage reported here and there). EDIT (4): Multiple reports of problems with Air plugins on their forum since last Thursday: http://community.airmusictech.com/airmusictech/topics/-relation-query-was-attempted-when-disallowed-when-loading-air-plugins-in-ableton-live. lnikj https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=69410

lnikj lnikj https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=69410: KVRAF; Topic Starter; 2236 posts since 23 May, 2005 from West Country, UK

Post by lnikj » Tue Aug 16, 2016 2:58 pm

I think this thread has run its course. A solution has been released. It is now locked.

Locked

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