Grace period?? You can call a duck a horse if you want, but it's still a duck. Software instruments have a very saturated market and Tone2 is a drop in the bucket by comparison. If they want to have return customers, it's best not to scrape some off by an arbitrary date, in hopes to squeeze a few more pennies out. Take care of all of your customers, consider them, and they'll consider you. I suggest bringing back old customers by releasing new products, not repackaging minor updates and selling them back at half the original cost... it's easy for customers to see this. Repackaging strategies can only guise value returns to a point. I would rather not like to see Tone2 go the way of Crysonic with it's customers. I've seen promise of innovation and original thought from Tone2, and this is what's inspirational. This originality is the real value I have witnessed and the only reason I bought Tone2's plugins in the first place. I hope to see more of this instead. Of course, if I ever do decide to invest and purchase again from Tone2, it will only be version 1.0 of any given product and any updates that are given freely.Daags wrote:Vertion wrote:I bought mine in 2015 too, so I missed the upgrade, guess I'll never know version 2.I'm not sure how they are making up these random upgrade date limits or why, but it's a huge deterrent to possible returning customers. I've invested a large amount of money in Tone2, and with each move like this, it further defines why I won't come back, because I know I can expect more of the same treatment. They should make the upgrade available for any customer regardless of the purchase date.
you didn't miss the upgrade. you'll still be able to upgrade, but you will pay a fee.
anyone who bought during 2016/2017 gets the upgrade at no extra cost.
this is known as a 'grace period', and at a year & a quarter it is a pretty generous grace period - they are usually shorter.
