KVR Audio

poshook · Post by **poshook** » Tue May 23, 2017 3:57 pm

License transfer has been suspended almost 2 years ago and affects all regular customers with regularly purchased licences. Moreover Acustica Audio did not provide any adequate reason or explanation for that. Simply we can not resell our licenses and done.

Zaphod (giancarlo) · Post by **Zaphod (giancarlo)** » Tue May 23, 2017 8:43 pm

Double

Zaphod (giancarlo) · Post by **Zaphod (giancarlo)** » Tue May 23, 2017 8:46 pm

It seems there are a lot of violations around

https://m.theregister.co.uk/2013/02/20/ ... transfers/

We had frauds, that's all. People were buying at lower prices and reselling goods.
There were hacked PayPal accounts and we were forced to pay for that: people were hacking accounts, selling licenses and making money. After we suspend the number of frauds dropped to ZERO.
Please note, we are speaking about software licenses. They are tied with the computer where you authorize it. Your could sell your computer and your account, basically we are not preventing it. So you can sell your things.

Chapelle · Post by **Chapelle** » Tue May 23, 2017 9:04 pm

soulone82 · Post by **soulone82** » Tue May 23, 2017 9:05 pm

Zaphod (giancarlo) wrote:we are speaking about software licenses. They are tied with the computer where you authorize it. Your could sell your computer and your account, basically we are not preventing it. So you can sell your things.

Terrafractyl · Post by **Terrafractyl** » Tue May 23, 2017 9:09 pm

Zaphod (giancarlo) wrote:We are speaking about software licenses. They are tied with the computer where you authorize it. Your could sell your computer and your account, basically we are not preventing it. So you can sell your things.

That is one of the dumbest things I have ever read!

poshook · Post by **poshook** » Tue May 23, 2017 9:09 pm

Zaphod (giancarlo) wrote:So can you sell a microsoft office license?
How does it work?

I will make it easier: Almost two years ago you suspended license transfer for all customers based on virtual reason and It's time to admit that and tell us that you've lied.
Your reaction on my post convinces me that real motivation to suspend license transfers is that you just want to sell NFR licenses.
The way this whole issue is addressed is about your arrogance and your preference of your interests exclusively at the expense of the customer.

poshook · Post by **poshook** » Tue May 23, 2017 9:15 pm

Terrafractyl wrote:
Zaphod (giancarlo) wrote:We are speaking about software licenses. They are tied with the computer where you authorize it. Your could sell your computer and your account, basically we are not preventing it. So you can sell your things.
That is one of the dumbest things I have ever read!

Agree, silly answer. I upgrade computer rather often (mostly new mainboard, CPU and RAM) as well as reinstall whole OS. So I should buy a new license over and over?

Zaphod (giancarlo) · Post by **Zaphod (giancarlo)** » Tue May 23, 2017 9:43 pm

No we provide new licenses in such case
Basically we'll do it in the new website, but we need to set the license transfer fee, there is no limit to an high fee to my knowledge.
I need to check also laws, because basically you want to transfer the product, not the "infinite updates" service, because you cannot resell a service. The service is something we provide at our discretion, update after update, there is no signed contract covering it. There is no signed "promise", for us it is a promotion. We'll check with our lawyers the possible rules and it simply requires time, because we need to check carefully what is legal or not

I'll stop here because I was accused to be a liar and arrogant. We want to prevent frauds toward YOU, and I don't want to pay for that because YOU could be damaged.
Basically people are using hacked PayPal accounts for buying and selling. When a fraud is raised PayPal reverts the transaction. So there is not a "bought" any more. PayPal does it because the item is a software download.
At this point I should remove the license from the user account because he didn't pay. He would be DAMAGED. The situation happened several times in germany and we decided to provide free products to the user so WE were damaged. At this point we suspended it and guess what? There are no frauds any more.

comfortablynick · Post by **comfortablynick** » Tue May 23, 2017 10:52 pm

Zaphod (giancarlo) wrote:Basically people are using hacked PayPal accounts for buying and selling. When a fraud is raised PayPal reverts the transaction. So there is not a "bought" any more. PayPal does it because the item is a software download.
At this point I should remove the license from the user account because he didn't pay. He would be DAMAGED. The situation happened several times in germany and we decided to provide free products to the user so WE were damaged. At this point we suspended it and guess what? There are no frauds any more.

So people hack PayPal accounts and the way they decide to exploit that is by coming up with an Acoustica license buy/resell scheme? Aren't there easier ways to make a buck?

Maybe I just don't understand what was happening...it makes no sense to me.

Zaphod (giancarlo) · Post by **Zaphod (giancarlo)** » Tue May 23, 2017 11:13 pm

Sure but they did it.. It was surprisingly
So the scheme is: someone steals accounts and buy items from hacked accounts for reselling to interested people. That way they make cash... When PayPal discovered the fraud it was late.
The hacked account had no connection with us, they were not customers. It happened in Germany several times.
PayPal told us they could not help, because our item is "download" only. At that time our license transfer fee was 10 eur, we had many ones, and we were not running discounts. Our products were first acqua plugins, it was 2015 just before we suspended it.
My idea was to not use PayPal any more on the new website, but I see it is not simple. The idea is to revert them back, but with rules, in order to prevent that certified issue, and to avoid new ones (today we are running discounts, we have dealers, and the situation could lead to confusion easily, damaging our dealers. There are also people who could use this system for getting free licenses, because today we don't support "deauthorization" or they are running software in virtual machines. Aquarius will fix many problems).
We have an huge delay on the release of the new website, but luckily the project aquarius is faster then expected

replicant X · Post by **replicant X** » Tue May 23, 2017 11:14 pm

deleted

Zaphod (giancarlo) · Post by **Zaphod (giancarlo)** » Tue May 23, 2017 11:18 pm

That's an idea. We could move directly to USA though, there is a running plan about it...

plexuss · Post by **plexuss** » Wed May 24, 2017 12:37 am

Supporting unlimited license transfers is a good business decision. there is such a vibrant 2nd hand market and it keeps a product alive and interesting. create a revenue stream from updates and transfer fees (< $20). Plugin Alliance is a good example of a company that has created what appears to be a good balance. I rarely see people complaining about them. People do from time to time but not nearly as much as other companies, AA included (which are high up there on the customer dissatisfaction scale). the kicker is AA makes great products - its so frustrating to see how close they are to perfection but they just can't see it themselves.

So either get to supporting license transfers or don't. stop blaming all this complication on it. so many other companies offer free endless licenses transfers and enjoy generally happy customer base. or, tell us you don't care and wont do it. I bought N4 partly because based on what you posted on your forum, I assumed you re-instate license transfers sometime soon. so get to it, or, say its not going to happen. but stop stringing us along.that's the worse thing you can do in terms of managing your customer base.

Fleer · Post by **Fleer** » Wed May 24, 2017 2:06 am

Zaphod (giancarlo) wrote:That's an idea. We could move directly to USA though, there is a running plan about it...

Wouldn't solve the issue. If you sell to EU customers then EU consumer law applies.
Amazon knows. Apple knows. Furthermore, a high transfer fee would not solve your problem either, as this would be seen as an attempt to circumvent applicable EU legislation. The only solution would be not to sell to EU customers.

Acustica Audio still does not allow license transfers and violates European laws