best automatic instrument sampler?

[chickeneps]

You charge for CD's that you don't send.

You need to take a minute and read www.chickensys.com/news/20130522/cd.php. This is simply a backorder situation. After next month there will be no backorders whatsoever.

Translator CD's have been in stock for over 2 years. You have yours, right?

For the other products, every single CD that was paid for will be sent, and most have already been sent. But even so, the backorders are for PRESSED CD's. Any customer can contact us and say "hey, I'd like the CD now" - just as Neils said - and we send it. Most every customer prefers to wait for the PRESSED CD.

You advertise products that don't exist.

Which ones? Every product we advertise can be obtained and run and used immediately. There are some products we are working on and we've shared those details, but they aren't _advertised_ like they are on sale. What's unusual or wrong with that?

You advertise release dates that are best ignored.

We are only talking about WHEN we manufacture PRESSED CD's. For some reason you don't understand this. When we do not have PRESSED CD's in stock, it's a backorder situation and the customer has FULL USE of the program via download, and at anytime they can request a one-off, which is functionally identical to a pressed copy, it just doesn't look as good.

But you knowingly engage in false advertising

We are upfront about everything, absolutely everything. Again, please read the above link, it is an as example of what we constantly mail our client base and persistently tell them everything that is happening. If people miss what is going on, they just aren't taking the time and reading. We can't do anything about that, except to make ourselves completely available, which we do.

It's been that way for over 25 years. I used to, in 1989, before the Internet, spend 6 solid hours many days on the phone after getting back from the day job at 3pm, talking with customers or people asking for technical support for Ensoniq samplers.

Even now, post Internet, we answer our phone every day (what software company lists a phone number anymore?), we can be easily reached. What you are saying is absolutely incorrect.

[niktu]

Garth, you contradict yourself on your own site:

"Sampler Tools™ is not simply all three Chicken Systems products in one package."

Then further down you've decided to add some addtional, albeit contradictory info:

"IMPORTANT! These function extensions and integrated SampleTools interface are scheduled to be completed summer 2013. Until then, Sampler Tools consists of the special bundle of all three powerful Chicken Systems mainline programs."

So, in fact, at this stage, Sampler Tools is nothing but a bundle of all three products which effectively renders your first claim to be moot. Sampler Tools, according to your first claim - doesn't exist.


No I didn't get any CDs and I waited about 4 weeks before I emailed. Only then did I get the links to download. I don't need the CDs. It's simply wrong that you charge (without option) for something that you don't send.

Only a few posts ago you tried telling us that Translator is not available as a download product. Why would you say these things? No, please don't explain.

And you know full well about your fanciful release/completion date claims. At the time I puchased, you first claimed all the new features would be complete by Q4 2011. Then your rep told me it in an email it would be Summer 2012, now you're saying Summer 2013. From my perspective you're far from "up front" - in general.

I really think you have some great products. I just wonder why you make these false claims.

I was tossing up between just getting Translator or going the full Sample Tools package - thinking it had one inteface. I honestly think that's what swayed me to stretch it and buy what I thought was Sample Tools - the version that isn't just a bundle.

Only after I purchased, did I find out that there is no single interface and there won't be until you get around to releasing it later, sometime, in the future, maybe.

I felt cheated into an upgrade because of your false claims and felt you just nicked an extra $10 bux for non-existent shipping on top of it. Like I said, you have a cheek.

I'll keep the tools. But you can cop a slap from me.

[chickeneps]

Yours is a long reply but I'll give a short reply to it.

I don't know whom you are, or exactly what you ordered (the anonymous Internet), but perhaps this would have been better dealt with directly to us at the time.

What you understand as "false claims" is just us keeping people abreast on the progress of development, just giving out information as we know it. I apologize if you took it another way.

Get a hold of us and we are happy to work things out with you to YOUR satisfaction. 320-235-9798 or support@chickensys.com.

[niktu]

Yeah, it's cool.

I try to keep pretty quiet but I find it hard to settle down once I get going I suppose.

It shouldn't matter who I am. But I don't go out of my way to protect my anonimity either. I'm possibly on your list with the same email & username as I am here.

Anyway, we've made our perspectives clear.

I bare no lingering ill-feeling and wish your company well. I was just a bit peeved.

Craig

[Tricky-Loops]

It's really a bit contradictory... Why don't you write:

"Sample Tools is currently a bundle of our three products and will get a single interface probably in summer 2013..."

This would be much more appropriate...a simple sentence with a clear statement!

In any case, good luck!

[chickeneps]

It already does say that.. http://www.chickensys.com/products2/samplertools

We'd already changed it per Nitku's suggestion today, right as we were switching sites.

He was (and you were) going off the old web site, which has been "old" to us for several months and was why we hadn't updated the information.

Keep in mind that Nitku is the first person to show displeasure about not having the integrated interface. Most of the feedback we've received is... "it's okay, I doubt I'd ever use it." If it was in demand, it would have been done a long time ago, but it wasn't. Our apologies, we'll get it done right away.

[niktu]

......

[SLiC]

I love resurrecting old threads

This: https://www.soundlib.com/samplit/

version 2.1.1 is very good and actually looks like it wasn't designed to run in DOS!

[Amelia70]

Hi, another resurrection here!

I am interested in something that can sample software instruments.

After moving to mac, I of course lost use of many windows VST's.

Kontakt works great in my current DAW however, so my aim is to sample some of my old windows instruments that don't have a mac version, as well as older 32 bit virtual instruments.

Therefore, I am after the easiest solution for this. Would it make sense just to buy mainstage for 30 dollars and use the autosampler? I believe it can only create EXS24 format, but upon further investigation, that EXS24 seems like a very simple sampler, and Kontakt has an import feature for it.

Or are things like sample robot and samplit far superior in your opinions?

Regards, Ams.

[dreamvoid]

I love resurrecting old threads

This: https://www.soundlib.com/samplit/

version 2.1.1 is very good and actually looks like it wasn't designed to run in DOS!

It works very well - unfortunately it still crashes on macOS and makes it sometimes unreliable. The GUI is not so tiny like with AutoSampler. But in the end I could do a lot of sampling with it and the results load fine into Halion or Kontakt.

[padillac]

If you're okay with sampling the instruments one at a time, I would get Renoise and use its plugin grabber. Once you've done that, you can save the keyzone and that will save a .sfz file along with the samples. You can then load the .sfz directly into Kontakt.