Plugin Alliance VAT request

[lnikj]

Anybody received this ??

"Dear Plugin Alliance Customer,

First of all, thank you so much for your continued support of Plugin Alliance. We love what we do and we could not do it without the support of customers like you. We, like all companies who do business in the European Union, are required to collect and pay VAT on purchases made in EU countries just as customers within the EU are required to pay VAT unless they present a valid VAT ID.

Between April 3rd and May 11th 2017, there was an issue with our VAT collection system that prevented VAT from being charged for applicable orders. This technical problem does not change the requirement that VAT must be collected for those orders. Our records show that you placed one or more orders within that timeframe for which VAT was required but not collected.

To remedy this situation, you will be receiving a separate invoice from PayPal for each order you placed during the outage. Each invoice will only be for the amount of VAT that should have been charged. Again, the technical issue we experienced does not change the obligation to pay VAT, so please pay this invoice at your earliest convenience.

We sincerely apologize for this inconvenience and appreciate your continued support of Plugin Alliance."

As I have only a $9 purchase in this period I don't have a problem but, all the same ....

Discuss.

[db3]

I think if their database/mailing list hasn't been hacked...they can go do one.

[VariKusBrainZ]

Yup I did, fortunately only a $9 purchase too....phew

[jsp1979]

There's a law that says that companies have to collect VAT. Got it.

Is there a law that states that you have to explicitly tell the customer the exact cost when they make a purchase?

I'm sympathetic to the mistake but I'm not sympathetic to a company saying, "Remember that purchase you made for $10? Well, now it's $12. Pay up."

[Harry_HH]

I'd like to know if this can charged afterwards. The customer purchase can say being motivated by the (relatively) low product price, without the VAT.

The Plugin Alliance can say lured customers and purchases which hadn't (partly) materialized, if the price was higher.

I don't know what happens if the customer refuses to pay the 'afterbill".

I think those of us should be unite, one counter-move is to announce to the Plugin Alliance, that those purchases will be returned and the transaction nullifyed.
The other move is to use group power and announce a purchase boycot in the case the Plugin Alliance won't step down for the "afterbill" claim. They should pay the VAT from their own pocket, because the failure was on their side.
Lets stay united! Viva la revolucion! Liberté égalité fraternité!

[VariKusBrainZ]

They should just lower the original price charged to absorb the difference

[InkSFX]

To put it shortly, this is ridiculous. As said above, it's unfortunate they had this problem but I can't believe they'd send their loyal customers an email like this. Please, PA, have some backbone!

It's not the fault of paying customers if they have problems in their system. If someone should be hold responsible, is the ones that have built the system PA is using. Or they should just suck it up, and pay for the loss themselves. I understand this could get to be a large sum, but that's a risk they should eliminate by testing the system before they implement it (and get system done right by someone else if this happens more often). I don't think that they have much of an upper hand legally in this case. If, say, a single user had knowingly evaded paying VAT by some technical trickery, and would have gotten caught, they would have every right to ask that particular user to pay the evaded sum. But now that the problem has been at their end, and they openly (which is respectable) admit it, they should not roll the blame on their customers.

I love PA plugins, but if they go on with charging their customers for the mistakes of others, they can say bye bye to me as a long and faithful paying customer. I will take my money elsewhere, no questions asked. Nothing personal, just principles. I really, REALLY, hope they do this right because I'd hate to do this. Sadly, I'm guessing I will not be the only one who thinks making their customers pay for something like this will only result in losing more income in comparison to the VATs lost by alienating/losing customers.

[Lazylefteye]

They took ages to update their plugins to work with Sierra, now this
I'm done with Plugin Alliance

[Numanoid]

Is this for real?

If there was an error in system, it is not the customer who is to pick up that bill.

[Lazylefteye]

Is this for real?

The email looks real to me.

[Numanoid]

Is this for real?

The email looks real to me.

In case it is, I agree with you:

I'm done with Plugin Alliance

[InkSFX]

Is this for real?

If there was an error in system, it is not the customer who is to pick up that bill.

Basically, THIS.

Mind you, would be nice to get someone from PA to confirm this is real. And just earlier today I was thinking how nice of a company they are. This is just not like them, at least from my perspective. Still, if this is real, just the fact that they'd even send an email like this to their customers makes me think if I want to support them in the future...

For the record, I believe something like this can be disputed. It's simply outrageous if they start harassing people because of someone else f'd up. If that is to be the case, and if it was me, I would not hesitate to ask a lawyer who is familiar with e-commerce.

[Lazylefteye]

Like I said I am done with them
Anyone want them
http://www.kvraudio.com/forum/viewtopic ... 3&t=478291

Don't forget the VAT though

[chaosWyrM]

this clearly seems like its on whatever entity was responsible for allowing the improper transactions to go forward. whether that was pa themselves or some software company they employ to handle their sales...one thing is for sure...it wasnt the people buying the stuff.

asking customers to pay for what is ultimately your error is a really really poor business practice.

therers no way id pay it.

[werewindle]

I am pretty sure from a UK legal standpoint that at point of sale you enter a legal contract between buyer and seller for the price and they cannot retrospectively add additional charges. In which case the buyer is under no obligation to pay the increase.
It's like a shop putting the wrong price sticker on an item they have to accept the price displayed.