Plugin Alliance VAT request

[Numanoid]

Could the Alliance be breaking up ?

[1wob2many]

Nope, it was pretty much on the money.

I'm sure Plugin Alliance got some pretty robust professional advice before taking this step.

I think the advice was more robust than professional, if there was any. Most likely just some accountant, without any sense of marketing or company image.

But perhaps with sense of complying with tax regulations or the financial viability of the company.

[kmonkey]

Oh yeah now it's not PA now it's their accountant. Accountant without sense of marketing.

When will less gifted people get it. You can not play marketing moves with law and tax regulation just because KVR nobody want it.

Like i said it's pretty evident 95% people in this thread never tried to run company. Let alone even read anything on subject. So you get pages of idiotic judgement.

They utterly don't understand what they talk about and they want romantic hero moves from a company which simply can't make it not because they are evil or greedy but because of law.

Oh well...

[kmonkey]

that post is complete nonsense.

Yeah really? Send me your company VAT number i'll check it at VIES online database (http://ec.europa.eu/taxation_customs/vies/) to see do you run or ever owed a company in this system PA is.

I know answer. You did not because you wouldn't talk nonsense on a public forum.

[Harry_HH]

When will less gifted people get it.
You can not play marketing moves with law and tax regulation just because KVR nobody want it.

My question, too.
Taking care this case better is not "playing marketing moves", its common sense.
This can be done inside all laws and regulations, in the way that PA, clients and even taxman are all happy.
But we will see how this turns, so far looks not very promising.

[db3]

Sales are assumed to include VAT—where applicable—unless stipulated otherwise. When a vendor fails to collect VAT at the time of purchase it's their mistake. Yes of course PA still has to pay the taxman—they'll lose margin, so they're fishing. Note the text of the email "the technical issue we experienced does not change the obligation to pay VAT". That's right it doesn't - but the obligation is theirs.

[jobinho]

Sales are assumed to include VAT—where applicable—unless stipulated otherwise. When a vendor fails to collect VAT at the time of purchase it's their mistake. Yes of course PA still has to pay the taxman—they'll lose margin, so they're fishing. Note the text of the email "the technical issue we experienced does not change the obligation to pay VAT". That's right it doesn't - but the obligation is theirs.

Interesting - so should we all boycott PA's attempted VAT collection?

[db3]

Interesting - so should we all boycott PA's attempted VAT collection?

I'd certainly ignore it. By my calculation they probably charged me $1 short during that period
Has anyone actually been asked to pay anything?

[resynthesis]

Sales are assumed to include VAT—where applicable—unless stipulated otherwise. When a vendor fails to collect VAT at the time of purchase it's their mistake. Yes of course PA still has to pay the taxman—they'll lose margin, so they're fishing. Note the text of the email "the technical issue we experienced does not change the obligation to pay VAT". That's right it doesn't - but the obligation is theirs.

That tallies with the HMRC accountant I just talked to. As far as they're concerned, they just want the VAT from what a company sells and don't care where it comes from so the onus is on PA.

[Harry_HH]

Wise people in the Plugin Alliance leadership - I think this case could be an Internet Age textbook example how, obviously, Forum feedback (in this case the Kvr) has had effect, and how the company marketing/leadership have been awake, followed the feedback, and reacted on it.

And not only has the PA reversed their previous decision, but in the form of July vouchers have made additional the goodwill.

My respect to the company.
I'm convinced this is a win-win, and the PA will increase their sales, and not only in July.

"Thank you for contacting us about this. For your information, management has decided to reverse the decision to request these VAT payments from customers and instead handle the issue by other means. If you were among those who received the initial email about charging VAT due to an outage, you should receive another email very soon from us explaining that this is no longer being asked of you. We appreciate your concerns about this and please let us know if there's anything we can do for you at this time."

[lnikj]

I understand from PA that they have decided to reverse this and that an email will be issued shortly to those concerned.

Good move; respect restored for a (still) great company

[lnikj]

Beat me to it Harry_HH

[Numanoid]

Interesting - so should we all boycott PA's attempted VAT collection?

If you drive a car, I'll tax the street
If you try to sit, I'll tax your seat
If you get too cold I'll tax the heat
If you take a walk, I'll tax your feet

[Plugin Alliance]

Hi, this is Jeremy from Plugin Alliance. I just want to let everyone know that we have given a lot of thought to your objections, and we've decided that you're right. We will not invoice anyone for the missing VAT fees. The mistake was ours, and we'll have to eat the cost. Sorry about that!

I also just wanted to be very clear that it was never our intention to revoke anyone's plugin licenses, regardless of compliance. When you buy plugins from us, we want you to feel confident that they are yours to keep. We sincerely hope that you'll stick with us through this little debacle, and we want you to know that we are listening to you and taking your concerns to heart.

Again, we sincerely apologize and promise to do better in the future!

Jeremy Bell
Plugin Alliance

[blaubär]

In the last months i got Nvelope, the upgrade to transient designer plus, Bx Digital 3, Dent and a couple of the stomp emulations for like 14 euro thanks to their generous voucher system and sales. I dont mind paying 25% VAT in Sweden and frankly i dont see any rip off or bad customer support on their side. Mistakes happen. And i know my 3 Euros will come to good use in Sweden considering i got almost free child care, almost free health care and 6 month paternal leave without losing my income.