(Solved) IK Multimedia has as license transfer limit? WTH!
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- KVRian
- 715 posts since 3 May, 2007 from UK
Because people still use and buy their products, why else?
Until more people vote with their wallets, they will keep on being a bunch of ?&@£.
Someone at IK is delusional if they think the large quantity of complaints aren't justified.
I used to feel sorry for Peter, but he chooses to work for them and support their policies when responding here. He doesn't disguise his contempt for the more angry customers very well anymore either and nothing ever improves. Is that because he doesn't relay the complaints back to HQ, or is it simply because they don't give a shit?
Either way, I can't name another vendor that adopts any of their marketing strategies because most companies want to enjoy good relations with their customer base.
People, stop buying their shit, there are other options!
Cheers
Scorb
Until more people vote with their wallets, they will keep on being a bunch of ?&@£.
Someone at IK is delusional if they think the large quantity of complaints aren't justified.
I used to feel sorry for Peter, but he chooses to work for them and support their policies when responding here. He doesn't disguise his contempt for the more angry customers very well anymore either and nothing ever improves. Is that because he doesn't relay the complaints back to HQ, or is it simply because they don't give a shit?
Either way, I can't name another vendor that adopts any of their marketing strategies because most companies want to enjoy good relations with their customer base.
People, stop buying their shit, there are other options!
Cheers
Scorb
I once thought I had mono for an entire year. It turned out I was just really bored...
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Peter - IK Multimedia Peter - IK Multimedia https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=217907 - KVRAF
- 8151 posts since 20 Oct, 2009
That's ok, Scorb, I wasn't really looking for your sympathy. We will be celebrating our 20th year* of growth due to (a large quantity, to actually use the phrase in proper scope) people enjoying our products and many understanding that whatever may have caused your contempt may likely be the root cause for the exaggeration, accusation, and incorrect assumptions you were able to put together quite well in a three-sentence paragraph. Very well done. I'm sorry to see how one company (and one person) can cause such a reaction, but I hope venting about it here with your "warning" to everybody makes you feel a bit better.
This thread was marked solved for a reason. It was solved for OP just like it has been for the very small percentage of others who may have been affected by this. It is a matter of scope, but as we know a grain of sand can cause World War III at KVR. It's all good, I've been at IK over six of those twenty years and have been here even longer and know that's just how things will go occasionally. The drama works for a lot of people here and that's fine, to each his/her own, makes the world go 'round, and all that.
@dannyhawaii - Please PM your ticket number, as the support team typically verifies everything and takes care of any transfer issues promptly.
*for those attending NAMM, that's where we will be starting the 20th year celebration so stop by our new room 210B
This thread was marked solved for a reason. It was solved for OP just like it has been for the very small percentage of others who may have been affected by this. It is a matter of scope, but as we know a grain of sand can cause World War III at KVR. It's all good, I've been at IK over six of those twenty years and have been here even longer and know that's just how things will go occasionally. The drama works for a lot of people here and that's fine, to each his/her own, makes the world go 'round, and all that.
@dannyhawaii - Please PM your ticket number, as the support team typically verifies everything and takes care of any transfer issues promptly.
*for those attending NAMM, that's where we will be starting the 20th year celebration so stop by our new room 210B
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- KVRist
- 467 posts since 3 Jun, 2012
in my country quality comes before quantityPeter - IK Multimedia wrote:due to (a large quantity, to actually use the phrase in proper scope)
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- KVRist
- 479 posts since 13 May, 2012 from Minnesota
I am not going to say ik is a bad company but I replaced my hard drive and never reinstalled ik anything. I purchased the total studio bundle and also amplitube 3.
My problem was using the total studio plugs in Reaper was causing all sorts of issues. There were plenty of known issues that were openly discussed but it seemed ik wasn't in a hurry to fix due to newer versions that are out now. I guess that's understandable to a certain degree but sort of soured me. I could use them stand alone but not in Reaper without weird issues.
For whatever reason I keep seeing negative threads or posts involving ik and customers which may or may not be justified. It makes me wonder though why some companies it seems "acquire" a reputation but some devs I've never seen a single negative thread and tons of praise.
It just makes me wonder.
My problem was using the total studio plugs in Reaper was causing all sorts of issues. There were plenty of known issues that were openly discussed but it seemed ik wasn't in a hurry to fix due to newer versions that are out now. I guess that's understandable to a certain degree but sort of soured me. I could use them stand alone but not in Reaper without weird issues.
For whatever reason I keep seeing negative threads or posts involving ik and customers which may or may not be justified. It makes me wonder though why some companies it seems "acquire" a reputation but some devs I've never seen a single negative thread and tons of praise.
It just makes me wonder.
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- KVRAF
- 5624 posts since 23 Aug, 2014 from Boston/Cambridge
Yup, they've got good stuff and good (sale) prices. And there's omnipresent Peter, helping out while taking abuse from the Knights of Ni. Me, for one, am quite happy this company keeps on bringing interesting plugins, be it in SampleTank, AmpliTube or T-Racks. Keep up the good work 
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- KVRian
- 715 posts since 3 May, 2007 from UK
Hi Peter.
You HAD my sympathy. You don't anymore, regardless of whether you wanted it in the first place.
The TL:DR version of your statement is; "I don't care, we're great".
As a reply to genuine concerns and criticism, this is a very poor response and addresses nothing.
Is congratulating me on composing a "three sentence paragraph" to be taken in any other light than barely concealed contempt or condescension?
Rather than stoop to that level I will address the issue of the thread.
A system that automatically detects and prevents a license transfer for a product should be able to just as automatically prevent a license transfer credit from being issued and paid for. There's no good reason for such sloppiness when designing and coding such a system unless the behaviour is intentional.
Maybe it was a genuine error or oversight, but with many other licencing transfer issues with IK products (particularly with CS purchases) going undocumented or buried in small print, you can't blame customers for getting annoyed when yet another unseen obstacle stops a user in their tracks.
This is simply because this type of thread is a common occurance around here and I've read most of them in the last 5+ years.
It's not enough to say sorry when you mess up, you should ensure such things don't keep happening so that a sorry isn't necessary. If IK spent as much time dreaming up ways to improve customer relations as they do marketing and building DAW shops within plugins, they would be bigger than Waves by now.
Macdonalds experience growth year on year, as do many other companies. Does that one quality make them great in any way whatsoever, and from any other perspective other than accountancy and profit?
Give us a break! We're artists, engineers and musicians. Do you really expect that justifying IK policies with such a capitalist and profit driven statement will resonate well with such a demographic? Yet another example of how far off the mark IK's marketing really is.
As someone mentioned, quality over quantity should be more important. IK have the quality and quantity of products, it's the quality of the IK experience that sucks.
However, if IK really are more interested in quantity, then I repeat; take note of the quantity of negative feedback towards the way IK do business and make some positive changes.
If I saw signs of IK listening to feedback and cutting back on the gimmicks, esoteric sales strategies, undocumented license limitations etc., I would be happy to jump back on board. That at least would demonstrate that many of IK's users concerns and gripes were being taken on board. There's simply no evidence here anywhere on KVR that IK have listened to their user's issues and given a good account of why they do things the way they do or made steps to address these concerns other than for pure profiteering.
It's pretty clear to me now why: "We don't care, we're great, we're making money"
Clearly IK policies are not your fault Peter, I don't envy your role here one bit, but even you must know ahead of time that some of these policies will end up causing you headaches. Although you're just the messenger, it would be nice if there was any evidence that communication here also found it's way back to HQ and that they cared one bit.
As a first point of contact here for the user base, you will bear the brunt of customer dissatisfaction. If you can't do so without being insulting or evasive to genuine criticism then maybe it's time someone else bore the brunt for a while.
One user with a bad experience will do more harm to a company's reputation than 10 happy customers can do to improve it. It's baffling that such a marketing driven company doesn't seem to realise or care about this.
I do actually have better things to do than bash IK, but I would like to actually use their plugins and the rest of the IK machine is preventing me and others from wanting to do so.
Not great.
Cheers
Scorb
(Edited for a typo)
You HAD my sympathy. You don't anymore, regardless of whether you wanted it in the first place.
The TL:DR version of your statement is; "I don't care, we're great".
As a reply to genuine concerns and criticism, this is a very poor response and addresses nothing.
Is congratulating me on composing a "three sentence paragraph" to be taken in any other light than barely concealed contempt or condescension?
Rather than stoop to that level I will address the issue of the thread.
A system that automatically detects and prevents a license transfer for a product should be able to just as automatically prevent a license transfer credit from being issued and paid for. There's no good reason for such sloppiness when designing and coding such a system unless the behaviour is intentional.
Maybe it was a genuine error or oversight, but with many other licencing transfer issues with IK products (particularly with CS purchases) going undocumented or buried in small print, you can't blame customers for getting annoyed when yet another unseen obstacle stops a user in their tracks.
This is simply because this type of thread is a common occurance around here and I've read most of them in the last 5+ years.
It's not enough to say sorry when you mess up, you should ensure such things don't keep happening so that a sorry isn't necessary. If IK spent as much time dreaming up ways to improve customer relations as they do marketing and building DAW shops within plugins, they would be bigger than Waves by now.
Macdonalds experience growth year on year, as do many other companies. Does that one quality make them great in any way whatsoever, and from any other perspective other than accountancy and profit?
Give us a break! We're artists, engineers and musicians. Do you really expect that justifying IK policies with such a capitalist and profit driven statement will resonate well with such a demographic? Yet another example of how far off the mark IK's marketing really is.
As someone mentioned, quality over quantity should be more important. IK have the quality and quantity of products, it's the quality of the IK experience that sucks.
However, if IK really are more interested in quantity, then I repeat; take note of the quantity of negative feedback towards the way IK do business and make some positive changes.
If I saw signs of IK listening to feedback and cutting back on the gimmicks, esoteric sales strategies, undocumented license limitations etc., I would be happy to jump back on board. That at least would demonstrate that many of IK's users concerns and gripes were being taken on board. There's simply no evidence here anywhere on KVR that IK have listened to their user's issues and given a good account of why they do things the way they do or made steps to address these concerns other than for pure profiteering.
It's pretty clear to me now why: "We don't care, we're great, we're making money"
Clearly IK policies are not your fault Peter, I don't envy your role here one bit, but even you must know ahead of time that some of these policies will end up causing you headaches. Although you're just the messenger, it would be nice if there was any evidence that communication here also found it's way back to HQ and that they cared one bit.
As a first point of contact here for the user base, you will bear the brunt of customer dissatisfaction. If you can't do so without being insulting or evasive to genuine criticism then maybe it's time someone else bore the brunt for a while.
One user with a bad experience will do more harm to a company's reputation than 10 happy customers can do to improve it. It's baffling that such a marketing driven company doesn't seem to realise or care about this.
I do actually have better things to do than bash IK, but I would like to actually use their plugins and the rest of the IK machine is preventing me and others from wanting to do so.
Not great.
Cheers
Scorb
(Edited for a typo)
I once thought I had mono for an entire year. It turned out I was just really bored...
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- KVRist
- 136 posts since 14 Apr, 2009 from Sydney, Australia
Okay, I see what's happened. I contacted IK through the email pages (twice now), but didn't actually log a support ticket. I've done that now. I could see why you'd want to limit the number of license transfers in case someone hacked an account, but this is a tad confusing.
Peter pm'ed.
Peter pm'ed.
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- KVRAF
- 1869 posts since 15 Sep, 2003 from Land of Crazies, USA
Yeah, this isn't how you represent a company:
This is:Peter - IK Multimedia wrote:That's ok, Scorb, I wasn't really looking for your sympathy. We will be celebrating our 20th year* of growth due to (a large quantity, to actually use the phrase in proper scope) people enjoying our products and many understanding that whatever may have caused your contempt may likely be the root cause for the exaggeration, accusation, and incorrect assumptions you were able to put together quite well in a three-sentence paragraph. Very well done. I'm sorry to see how one company (and one person) can cause such a reaction, but I hope venting about it here with your "warning" to everybody makes you feel a bit better.
This thread was marked solved for a reason. It was solved for OP just like it has been for the very small percentage of others who may have been affected by this. It is a matter of scope, but as we know a grain of sand can cause World War III at KVR. It's all good, I've been at IK over six of those twenty years and have been here even longer and know that's just how things will go occasionally. The drama works for a lot of people here and that's fine, to each his/her own, makes the world go 'round, and all that.
@dannyhawaii - Please PM your ticket number, as the support team typically verifies everything and takes care of any transfer issues promptly.
I'm sure there will be lots of people on KVR looking forward to seeing you.*for those attending NAMM, that's where we will be starting the 20th year celebration so stop by our new room 210B
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- KVRian
- 868 posts since 18 Sep, 2007
This just happened to me. 
I feel terrible because my buyer is waiting on this transfer and he doesn't deserve to be put in the middle of this. I've already purchased the transfer token as well.
I feel terrible because my buyer is waiting on this transfer and he doesn't deserve to be put in the middle of this. I've already purchased the transfer token as well.
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- KVRist
- 103 posts since 19 Jun, 2013
Has it been sorted for you?This just happened to me.
I feel terrible because my buyer is waiting on this transfer and he doesn't deserve to be put in the middle of this. I've already purchased the transfer token as well.
I submitted my support ticket to allow me to sell some (eligible) IK products two days ago, so far no response. Why do they do that in the first place?
What is this statement 'You have reached the maximum number of license transfers' supposed to mean, if this particular product was never a subject of any licence transfer as I bought straight from IK?
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- KVRian
- 514 posts since 6 Mar, 2012
I've seen many such signs. IK has often listened to their customers' feedback (especially after lengthy discussions on certain topics here at KVR) and changed things (e. g. GUIs of plug-ins or their Jam Points policy). And in my personal case, their support has often been extremely helpful with regard to issues.djscorb wrote: If I saw signs of IK listening to feedback...
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- Banned
- 5357 posts since 7 May, 2015
TBH, I don't get it.
They don't allow CS stuff to be transfered, but charge 20 bucks for everything else. And then another issue?
Strange. But, it's sorted (I guess) so that's good.
They don't allow CS stuff to be transfered, but charge 20 bucks for everything else. And then another issue?
Strange. But, it's sorted (I guess) so that's good.
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- Banned
- 5357 posts since 7 May, 2015
One other thing (that will probably be trolled to death) is do what you are going to do, and stop screwing around.
I like many IK products, but this "dances with alligators" nonsense is, nonsense. No seriously, the concept that the complaining party is simply a "troll" attitude is the number one reason for stuff that goes on here.
Now it's like ESPN, if you complain about the company.......troll. If you complain about the advertising......troll. It's usually no win.
I like many IK products, but this "dances with alligators" nonsense is, nonsense. No seriously, the concept that the complaining party is simply a "troll" attitude is the number one reason for stuff that goes on here.
Now it's like ESPN, if you complain about the company.......troll. If you complain about the advertising......troll. It's usually no win.