Interesting interaction with Ableton 10 bug report staff
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- KVRAF
- 2140 posts since 16 Jan, 2013 from USA
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- KVRist
- 267 posts since 2 Nov, 2015
ok
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- KVRAF
- Topic Starter
- 2140 posts since 16 Jan, 2013 from USA
sigh
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- KVRAF
- 2328 posts since 24 Jun, 2006 from London, England
cool
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- KVRAF
- 4589 posts since 7 Jun, 2012 from Warsaw
Very interesting. Story of the week, hands down.
Blog ------------- YouTube channel
Tricky-Loops wrote: (...)someone like Armin van Buuren who claims to make a track in half an hour and all his songs sound somewhat boring(...)
Tricky-Loops wrote: (...)someone like Armin van Buuren who claims to make a track in half an hour and all his songs sound somewhat boring(...)
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- KVRAF
- 11339 posts since 18 Aug, 2007 from NYC
I don't know if you'll be receptive to this or not, but my aim is to help...
Bug Reporting:
State what the bug is.
Detail the steps to reproduce it.
Write the expected behavior
Write the actual result
List if it happens once, occasionally or every time
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Now I'm not saying that closing out your ticket was right or not, but if you wrote to them like you wrote in your post, I don't blame them at all. I had to read your post more than a few times to decipher what you were trying to say.
And yes, part of the problem is that you use the word "interesting" when what you wrote is the equivalent of me telling someone what trains I took to get home.
Bug Reporting:
State what the bug is.
Detail the steps to reproduce it.
Write the expected behavior
Write the actual result
List if it happens once, occasionally or every time
___________________________
Now I'm not saying that closing out your ticket was right or not, but if you wrote to them like you wrote in your post, I don't blame them at all. I had to read your post more than a few times to decipher what you were trying to say.
And yes, part of the problem is that you use the word "interesting" when what you wrote is the equivalent of me telling someone what trains I took to get home.
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- KVRAF
- Topic Starter
- 2140 posts since 16 Jan, 2013 from USA
elxsound.. You didn't understand the first sentence? Really? As to the interesting. Tastes differ.
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- KVRAF
- 11339 posts since 18 Aug, 2007 from NYC
I wrote “post” and you read sentence? Really?jonljacobi wrote:elxsound.. You didn't understand the first sentence? Really? As to the interesting. Tastes differ.
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- KVRAF
- 5200 posts since 17 Aug, 2004
Indeed. I was re reading it and trying to find sense in it, blaming myself for the lack of it.DJ Warmonger wrote:Very interesting. Story of the week, hands down.
Then i realized he just seek for forum attention.
Like: "i just pressed Send button in my email client. It did not worked. At the same time some dog barked at me - am i prophet.. i am just trying to help"
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- KVRian
- 997 posts since 27 Apr, 2005
As i understand it, the issue is that NI changed how the internals of how the monolith nki files are structured in a previous version of kontakt. There might not be anything for live to distinguish between an nki file it can read and one it can't, since they are all nki files, and the problem isn't evident until sampler tries to read the file and can't. The program doesn't lock because ableton programmed it to lock, it locks because it is trying to execute an operation, and can't.
If you are using Live 10, you are using a beta. I don't believe that ableton have done any updates to sampler in the new version, and during the beta period they are justifiably looking first and foremost for bug reports on the new features, so that they can get them squared away prior to launch. Legacy features, such as trying to read sample formats not under the control of ableton's programmers are not something that the beta bug squashers are going to spend any time on, since they have more urgent concerns. As such, this is more of a feature suggestion than a beta bug report. I'm not sure about sampler specifically, but most of live's instruments were not coded in house by ableton, which adds another wrinkle. Most probably the only solutions to this issue are recoding the sampler to read the new kontakt format, where ni may or may not be real cooperative, or building extensive plugin sandboxing for sampler, where it doesn't crash the whole program when sampler locks up. Both might be awesome future features, but neither are trivial, or likely to be solved in a beta test.
If you are using Live 10, you are using a beta. I don't believe that ableton have done any updates to sampler in the new version, and during the beta period they are justifiably looking first and foremost for bug reports on the new features, so that they can get them squared away prior to launch. Legacy features, such as trying to read sample formats not under the control of ableton's programmers are not something that the beta bug squashers are going to spend any time on, since they have more urgent concerns. As such, this is more of a feature suggestion than a beta bug report. I'm not sure about sampler specifically, but most of live's instruments were not coded in house by ableton, which adds another wrinkle. Most probably the only solutions to this issue are recoding the sampler to read the new kontakt format, where ni may or may not be real cooperative, or building extensive plugin sandboxing for sampler, where it doesn't crash the whole program when sampler locks up. Both might be awesome future features, but neither are trivial, or likely to be solved in a beta test.
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- KVRian
- 1153 posts since 21 Nov, 2005
Why are you trying to open an .nki file in Sampler anyway when it clearly says in the manual and on the website that Sampler doesn't support newer, encrypted versions of Kontakt files?
Sure it'd be nice if it just said that it can't perform the operation rather than crashing the program, in much the same way it'd be nice if I didn't get electrocuted for pouring water in my toaster and it just told me that it couldn't toast water instead
Sure it'd be nice if it just said that it can't perform the operation rather than crashing the program, in much the same way it'd be nice if I didn't get electrocuted for pouring water in my toaster and it just told me that it couldn't toast water instead
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- KVRAF
- Topic Starter
- 2140 posts since 16 Jan, 2013 from USA
Whatever the import support, it should not lock up the program. I'm guessing infinite loop.
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- KVRian
- 1153 posts since 21 Nov, 2005
I'm guessing didn't RTFM. Why would they take the time to fix a problem that only exists for users that don't bother to check compatible formats that they've already told you about?..twice.jonljacobi wrote:Whatever the import support, it should not lock up the program. I'm guessing infinite loop.