KVR Audio

MtB1 · Post by **MtB1** » Fri Jan 26, 2018 7:29 am

Hi,
I don't know if anyone else has had this: I am using Kontakt Version 5.6.6 and want to use Gothis Instruments Dronar Dark Synthesis library. Download and installation all went well but when I load any of the instruments there is some part of the GUI missing (see attached screenshot). I can load any instrument or sample, I can turn the sliders and knobs and they all act and work, I can play the instruments and they sound, there is no error message in Kontakt while loading, but it is really no fun playing and trying to tweak the instruments, when you hardly can see what you're doing.
Support from Time & Space (where I purchased) is not very helpful. They asked me to download and install again, which I did with the same results.
So has anybody ever had the same problem and can me give some advice how to fix this? The only point I see now: I could try to update Kontakt to the latest version, but the manual and support tell me that 5.6 is supported.
Thank you very much for every hint that anyone can give me.

Matthias

MtB1 · Post by **MtB1** » Fri Jan 26, 2018 7:35 am

Sorry: forgot I am on WIN7, Kontakt full version 5.6.6, anything else?

EvilDragon · Post by **EvilDragon** » Fri Jan 26, 2018 8:28 am

Try to remove the .nkc file next to the .nkr file (with Kontakt closed) and see what happens.

MtB1 · Post by **MtB1** » Fri Jan 26, 2018 8:44 pm

Thanks for the answer EvilDragon. I did what you suggested, but the error still exists. Kontakt seems to have created a new .nkc file but still no correct Graphics. Time & Space support will send me some new files for testing, see what will happen.

jancivil · Post by **jancivil** » Fri Jan 26, 2018 10:09 pm

I have seen that, but it was a product of having it loaded in VE Pro with VE Pro not connected to the DAW. The plugin simply must be to have a full GUI happen.

Does it do this in standalone mode?

MtB1 · Post by **MtB1** » Sat Jan 27, 2018 12:12 pm

It happens in both, standalone and plugin version.

Gamma-UT · Post by **Gamma-UT** » Sat Jan 27, 2018 12:40 pm

I don't have Dronar DS but IME the Gothic stuff uses a fair amount of animation. Other than some bizarre hard disk corruption that afflicts the graphics inside the resources file (which I guess is otherwise OK as the instrument plays), the only thing I can think of – and this is somewhat fumbling around in the dark – is some conflict between the graphics processor and its settings and the type of image Dronar is trying to serve up. Are there some acceleration features that you have turned on or off on the graphics card?

I take it other instruments with scripted GUIs work OK.

EvilDragon · Post by **EvilDragon** » Sat Jan 27, 2018 1:14 pm

Kontakt scripting doesn't use any sort of graphics acceleration. This looks like the NKR file is corrupted or not even distributed correctly (but if the latter were the case, everyone would have the same issue...)

MtB1 · Post by **MtB1** » Sat Jan 27, 2018 2:18 pm

The funny thing about it is that I have another Dronar library (Dronar hybrid) which works perfectly, no graphical issues. This one uses a similar GUI, so I expected that Dronar Dark Synthesis would behave the same way.
Time & space support send me a new .nkc-file. Now I only have a minimized view (instrument header) and no way to change it to performance view. I can edit through the edit windows, but this is not what I want to do.

EvilDragon · Post by **EvilDragon** » Sat Jan 27, 2018 2:22 pm

Definitely seems like NKR is corrupt somehow, but a redownload would have fixed that, hm....

MtB1 · Post by **MtB1** » Sat Jan 27, 2018 2:29 pm

I've written to support to send me their .nkr-file. This will not happen before Monday, I guess. As I said before, I've downloaded the whole stuff twice, de-rared and installed both times without any error messages.
I will wait for their answer and will let you know...
Thank you all for your help.
Matthias

Gamma-UT · Post by **Gamma-UT** » Sat Jan 27, 2018 2:30 pm

Possibly use a different unzip/unrar utility? I've had things go oddly wrong when a particular unzipper can't cope with a certain file - and rar tends to be a bit more temperamental IME.

MtB1 · Post by **MtB1** » Sat Jan 27, 2018 2:33 pm

Maybe I will try a different unrar. But the first download was done with connect, which unrars the files itself.

MtB1 · Post by **MtB1** » Sat Jan 27, 2018 2:44 pm

Tried to unrar with winrar - same thing as before.

MtB1 · Post by **MtB1** » Wed Jan 31, 2018 8:04 am

Unfortunately nothing has changed, the graphics still do not show up correctly even after having downloaded over and over again, exchanged .nkc- and .nkr-files, nothing seems to help. The instruments all load up fine and I can edit them, I only cannot really see what I am doing because of missing graphics. Is there maybe something like a graphical cache inside Kontakt which could be cleared manually?
I guess I will leave it that way but will stay away from Gothic Instruments in the future - even if Dronar Hybrid is working fine here.

Graphical issue with Kontakt and Gothic Instruments - solved!