KVR Audio

ATS · Post by **ATS** » Sun Sep 12, 2004 9:19 am

negativeinjury wrote:
Dan_Spin wrote:This is Dan from SpinAudio,

We are also now updating our products based on old setup with this new fix.
Good. I cannot, for the life of me, understand why you wouldn't have fixed this the first time you heard of this happening.

-Neg¤I

no need to keep rubbing it in they did what they are supposed to do now and that is what counts.

ATS · Post by **ATS** » Sun Sep 12, 2004 9:21 am

headquest wrote:I've just bought CM58 (as I don't yet subscribe)...but not with the same anticipation as usual. In fact I had a heavy heart having read this thread and got into "negative" mode...

Anyway, I took one look at the SpinEQ pictures and just wished it would have been a sound piece of software. Instead, we now know that:

1. The installer is buggy, as are Spinaudio's paid for plugs, apparently

2. The CM team managed to further corrupt the files.

Personally I can live without this kind of hassle.

Reading the mag, in addition to the SpinEQ plug, there's a news item of Spin's new mixing station thing, and a rave review of their Roomreverb plug. Obviously CM and Spin are best friends this month... but after all is said and done the word Tarnished comes to mind.

In fact I have found myself taking all CMs reviews a little less seriously this month, and wondering all kinds of stuff...

Let's hope normal service is soon resumed and confidence rebuilt, because up until now, CM has been MY BIBLE

your a little late didn't you read this...

"This is Dan from SpinAudio,

We've made the corrections to the setup so now it contains some checkings to avoid installation folder conflicts and also fixes the bug related to automatic product folder clean-up of failed installation.

You can download the working installer by the link below:

http://www.spinaudio.com/cgi-bin/redire ... C10Demo.zi p

We sincerely apologize for any inconveniece caused by the corrupted installer.

There are now official information about the problem on our web site and on CM's.

We are also now updating our products based on old setup with this new fix."

Lunch Money · Post by **Lunch Money** » Sun Sep 12, 2004 9:31 am

FWIW,

Roomverb is a spectacular plug-in and I didn't have any trouble with the demo's installer. Not having purchased the full version, I can't comment, but I imagine it uses the same installer.

I'm not affiliated with SpinAudio, I just hate to see someone pass up a good plug-in because of a (admittedly, related, since it's the same company) problem.

Dunno about SpinEQ, though-- that copy of CM hasn't come out over here yet.

Greg

dusted william · Post by **dusted william** » Sun Sep 12, 2004 10:16 am

I can say with confidence that room verb m2 is THE BEST reverb available.

dw

Dan_Spin · Post by **Dan_Spin** » Sun Sep 12, 2004 1:04 pm

this is Dan chiming in again...

some comments:

1) Regarding Roomverb M2 setup. RoomVerb M2 setup is completely new. it has nothing to do with SpinEQ setup. it'll never remove any files that are not part of the setup itself...and now as I've fixed the problem in old setups there is nothing to fear about old plug-ins

I'm keeping my fingers crossed that CM guys didnt make the same joke with Roomverb setup as they did about SpinEQ's

anyway it wont wipe your vst folder in any case

2) About best friends comment: guys at CM really like RoomVerb M2 and it's their idea to make a review on it. we didnt push it. no way. we make money in a really hard way and just cannot afford any *pushing* promotion.

Scr1pt3r · Post by **Scr1pt3r** » Sun Sep 12, 2004 1:47 pm

pough wrote:In their defense (and it's a prety weak defense), they're not the only company out there with a bad installer.

I've found that almost any VST that comes with an installer can be a real pain in the ass, like the ones that insist on installing into a folder named "vstplugins" no matter what, so when you choose a subfolder to install into, it creates another "vstplugins" under that subfolder! Thanks!

Then there are the ones that don't tell you that they will be creating their own subfolder so you get "vstplugins/subfolder/subfolder/vst.dll" - gotta love that one.

Oh, but the best are the ones that get confused when you don't choose the default path they give you and add an extra folder called "dummypath" to the end. What's up with that?

But they are all better than an installer that wipes out your vstplugins folder without warning.

It might help Tracktion and Cubase to load quicker, though. Maybe I'll give it a try!

And you compare that to an installer which DELETES YOUR VST PLUGINS ???
If I were Spin audios lawyer one sure thing is that I wouldn't hire you.

Spe3D · Post by **Spe3D** » Sun Sep 12, 2004 1:54 pm

Dan_Spin wrote:This is Dan from SpinAudio,

We've made the corrections to the setup so now it contains some checkings to avoid installation folder conflicts and also fixes the bug related to automatic product folder clean-up of failed installation.

You can download the working installer by the link below:

http://www.spinaudio.com/cgi-bin/redire ... 10Demo.zip

We sincerely apologize for any inconveniece caused by the corrupted installer.

There are now official information about the problem on our web site and on CM's.

We are also now updating our products based on old setup with this new fix.

Cheers! Dan,

That's better, thanks

Best regards,

Spe3d

:O)

Scr1pt3r · Post by **Scr1pt3r** » Sun Sep 12, 2004 2:22 pm

I've read this whole thread and saw that CM and Spin Audio reactions to the information about the buggy installer SUCKS!!
First of all Spin Audio tried to shift the blame and explained that there are 3 installation dirs... ( bla bla ) and they did those in order for some vst hosts not get 'confused' with files which aren't VSTs ( geez, what VST host are you using that you think it'll get 'confused' ? )

I'M THE OWNER OF MY COMPUTER AND NOT ANYONE ELSE!
I will decide to which folder a program will be installed and by no means it would be acceptable for a program to delete and damage folders on my hard drive in the case I dont choose its 'default' installation path.

Anyway, the handling of this entire situation was a joke.
CM released a fix to fix 3 files but as was stated earlier whats good about such fix if all your vstplugins were already deleted and right now the fix will finaly allow you to play the spin audio effect. WOW! what a good deal... Its a trade , I'll give you all my vstplugins and you give me a fix to a vst effect.
Computer Music was my favourite magazine and I had nothing bad to say about it until now, this case showed me how they react to such a SERIOUS and IMPORTANT case and simply make me think they're not so bright...

As for Spin Audio... If I was related to them I would have fixed the damn installer problem as soon as I've heard about it and wouldn't give a reply of 'only our old VSTs got this problem , not the new ones' , 'The VST TOLD YOU default paths of where to install ( Conclusion : You are a stupid user and should be punished for not installing into those dirs )' .

Anyway, I'm happy I dont see many users posting that all their plugins got deleted. Had this happenned this would have been considered a catastrophy had it been happening on a large scale.
Take into consideration many users aren't on kvr so go and figure to how many it happenned.

I hope CM and Spin Audio will learn their lesson from this incident and will learn how to react to such accidents seriously and not like a bunch of clowns.

Spe3D · Post by **Spe3D** » Sun Sep 12, 2004 3:15 pm

The end result Scr1pt3r is that Dan (not CM) joined K-v-R to address the issue first (focus on the developer solutions) – having examined the issue explained how his installer worked (fair game) – then after investigating the CM install found it to be corrupt (and publicly admitted such – unlike some companies) – read the concerns of the Viewers and even the potential customers who tried the demo, read what could be done – went away and came up with a new installer – what more could you ask for? Its all been done in a short space of time too.

I for one am pleased with the outcome – its an example of a developer listening to the customer and providing a solution – pretty quick imo. Look at the end result, I don’t mind people having a pop at others when a situation remains unchanged – but keep trying to drag someone in the mud – even after the effort that’s been made (well that’s just not right imo)

Here is the solution provided by Dan of Spin (in case you missed it when reading the entire thread)

Dan_Spin wrote:This is Dan from SpinAudio,

We've made the corrections to the setup so now it contains some checkings to avoid installation folder conflicts and also fixes the bug related to automatic product folder clean-up of failed installation.

You can download the working installer by the link below:

http://www.spinaudio.com/cgi-bin/redire ... 10Demo.zip

We sincerely apologize for any inconveniece caused by the corrupted installer.

There are now official information about the problem on our web site and on CM's.

We are also now updating our products based on old setup with this new fix.

Best regards,

Spe3d

:O)

CANE CREEK · Post by **CANE CREEK** » Sun Sep 12, 2004 4:04 pm

Derek up North wrote:I've just received CM78 which comes with a free copy of SpinEQ. I ran the setup program on the CD and ...

IT WIPED MY VSTPLUGINS FOLDER

To be more precise it deleted all .dll files in the folder I was installing into (the usual steinberg\vstplugins one).

They're not in the recycle bin and I have no "rollback" software (unless some kind sole tells me that I get that automatically with WinXP?).

I have a whole load of reinstalling/reauthorising to do now.

I've raised this on the CM forum (http://forum.midiaddict.com/viewtopic.p ... 746#431746) so let's see what they come up with but in the meantime just be careful out there...

Regards,

Derek.

But did you manage to sound like boards of canada though

sorry just reading issue 78 myself as i type

Spe3D · Post by **Spe3D** » Sun Sep 12, 2004 4:11 pm

This looks like fun - while I was checking out Spin, I wonder what its like on a decent laptop; And is this EQ demo part of this unit.

http://www.spinaudio.com/products.php?i ... y_features

Best regards,

Spe3d

:O)

Shifrin · Post by **Shifrin** » Sun Sep 12, 2004 10:27 pm

Shifrin wrote:
topaz wrote:good question.

the version posted is a demo and drops out?

so how is that a CM edition ? confused.
I've not tried this yet (was put off with the installer problems) but in CM there is a section on using the EQ and also an email address/reference number which you have to use to obtain a valid serial for the plug. I emailed yesterday, as of yet have had no reply (I'd have thought this would be automated?!).

Shif.

I just wanted to say I received my d/l link and serial from Dan, thanks very much. Installed without any problems and works great (I did make a back-up of my VST folder though before the install just in case

).

Shif.

headquest · Post by **headquest** » Sun Sep 12, 2004 11:08 pm

Spe3D wrote:This looks like fun - while I was checking out Spin, I wonder what its like on a decent laptop; And is this EQ demo part of this unit.

:O)

Dumb question ... erm ... what's it for?

Spe3D · Post by **Spe3D** » Sun Sep 12, 2004 11:15 pm

headquest wrote:
Spe3D wrote:This looks like fun - while I was checking out Spin, I wonder what its like on a decent laptop; And is this EQ demo part of this unit.

:O)
Dumb question ... erm ... what's it for?

Live – live manipulation of vst, vsti and midi patched instruments – it’s a mixer that when combined with a midi controller you can do a realtime performance (hence the interest of how it handles with a laptop) – I am thinking midi for light and video display too – sort of on the cheap.

I guess its possible with other software like (live).

But what’s its footprint like in a real situation – still investigating its potential.

http://www.spinaudio.com/products.php?id=38&page=

Best regards,

Spe3d

:O)

negativeinjury · Post by **negativeinjury** » Mon Sep 13, 2004 2:32 pm

ATS wrote:
negativeinjury wrote: no need to keep rubbing it in they did what they are supposed to do now and that is what counts.

I appreciate what you are saying, and I would normally not comment like that, and have often criticised others for similar comments, but in this instance I feel it needed to be said.

To have willfully ignored such a serious problem was simply not on.

-Neg¤I

** Beware of SpinEQ on the new CM (CM78) **

Beware of SpinEQ on the new CM (CM78)