how are Bitwig & Studio One supports?

[LawrenceF]

yeah. Especially Steinberg have a great konwledge base, which usually answered 95 % of the questions i had. From personal experience, i know many people aren't even capable of searching properly, though. Don't get me wrong, i'm not saying that it is always easy to search properly. Actually, a lot of things are quite hard to search. Especially in audio apps, which are not omnipresent in the internet, in terms of "i have this problem and solved it in this or that way". The less popular, the harder it will be to find answers. Again, though, Steinberg's knowledge base is great. If people would actually look for answers there, i doubt that their support would have such a bad reputation here. With intonation on "here", i don't know how it is perceived in general.

Yeah. Perception (or judging other peoples perceptions) can be a really tricky thing. I mean, we live in a time now where if you worked the drive thru window at McDonalds and (being human) made a mistake and gave someone the wrong order, depending on that persons personality in general or anger at the world in general, he or she may go blast that out on the web to many thousands of other people, saying that the service sucks. Based on one simple human error.

This is the brave new virtual world we live in.

[jancivil]

I can't imagine thinking technical support is where one figures out how to use the software, though.

[jancivil]

I'd bet a dollar to a doughnut that the guy who has a legitimate issue has to wait much longer because there's 25 other guys in front of him asking random RTFM or Knowledge Base questions.

I think I engaged Steiny's support twice in total in about 15 or more years of using Cubase. One I recall distinctly because my dongle had broken, I forget what the other ticket was for.

I've needed it three times; 1) installation problem I can't even vaguely recall, phone support supported me, an idiot, patiently; 2) broken dongle (here the support was unbelievably good, I was sorted same day by email on a day where they'd quit answering the phone in Indiana, eve of a holiday); and 3) a hijacked My Steinberg and activation code where I'm informed three or four times I'm SOL. So from 2) to 3) superlative to abysmal IME.


Doughnuts are about a dollar here, last I bought a single one in a doughnut kind of a shop.

[chk071]

I can't imagine thinking technical support is where one figures out how to use the software, though.

That'd be the reasonable mindset. I'm sure most support employees could give you a whole litany of "RTFM" requests, though. Which wastes the time for the people who need "real" support then.

[LawrenceF]

https://www.geek.com/news/study-says-64 ... rt-969371/

A poll by Gadget Helpline, a tech support hotline located in the UK, casts the problem in sharp relief, and also surprises in another way: it shows that women are actually more likely to read the manual than men.

Gadget Helpline analyzed 75,000 calls that they received between September and October, 2009, and discovered that a full sixty four percent of men and twenty four percent of women calling for tech support had not even bothered to crack the spine of the booklet that came with their consumer electronic device before calling for help.

[jancivil]

That figures.

[starflakeprj]

https://www.geek.com/news/study-says-64 ... rt-969371/

A poll by Gadget Helpline, a tech support hotline located in the UK, casts the problem in sharp relief, and also surprises in another way: it shows that women are actually more likely to read the manual than men.

Gadget Helpline analyzed 75,000 calls that they received between September and October, 2009, and discovered that a full sixty four percent of men and twenty four percent of women calling for tech support had not even bothered to crack the spine of the booklet that came with their consumer electronic device before calling for help.

I'm not surprised, it's the same in this forum. People asking for information they easily can gather with a simple web or forum sesrch.

Also, there are two things men never do. Ask for the way, or read the manual

[Try-Harder]

If you're interested in Studio One, you should wait May 22nd, which looks like the release date of Studio One 4.

[generaldiomedes]

Just go with one that has a large user base that’s all the support you will need.