How to contact Ableton?

[tunca]

Hi,

I'm trying to contact Ableton but no answer for two weeks. I tried every method to contact but no luck.

Is there anyone from Ableton support here?

Thanks.

[mcbpete]

Have you tried their phone number for Tech Support:

Technical support is available by phone in English and German.

Tel: +49 30 568 39030
Mo–Fr 12:00 to 22:00 CET
(German support until 18:00 CET only)

Phone support is available right now

[tunca]

Have you tried their phone number for Tech Support:

Technical support is available by phone in English and German.

Tel: +49 30 568 39030
Mo–Fr 12:00 to 22:00 CET
(German support until 18:00 CET only)

Phone support is available right now

I'm from Turkey. It's impossible to call from here because of $$$

[pottering]

Tried all of those? Several emails listed:

https://www.ableton.com/en/help/
https://www.ableton.com/en/contact-us/
https://www.ableton.com/en/imprint/
https://www.facebook.com/ableton

maybe local distributor can help?

https://www.ableton.com/en/distributors/

if related to education:
https://www.ableton.com/en/education/

[Aloysius]

Have you tried standing outside in the street waving frantically and shouting HELP at the top of your lungs?

[tunca]

Tried all of those? Several emails listed:

https://www.ableton.com/en/help/
https://www.ableton.com/en/contact-us/
https://www.ableton.com/en/imprint/
https://www.facebook.com/ableton

maybe local distributor can help?

https://www.ableton.com/en/distributors/

if related to education:
https://www.ableton.com/en/education/

Thanks.

It's shame but i tried all methods. Even Facebook but only auto-message.

Now i'm just waiting. Nothing to do more...

[zenophilix]

Have you tried standing outside in the street waving frantically and shouting HELP at the top of your lungs?

I'd try this. Worked for me last time Max stopped working.

[thecontrolcentre]

n/m

[pottering]

One thing that I noticed:

While my interactions w/ customer service were pretty fast (transfer license, doubts about pricing, etc.), when it was something that needed a dev, then it was much slower.

For example, once I reported a bug, only 2 weeks later I got an message from a dev asking for more info about it.

Seems if it is not something that customer service can solve on their own, then it can be quite slower.

[zzz00m]

Open a support ticket online from your account.