KVR Audio

Caine123 · Post by **Caine123** » Tue Oct 30, 2018 1:17 pm

EDIT: not on topic sadly and hijacked by pros

Im considering buying studio one 4 and read a lot about very bad customer service. Locking up topics on their forums, no fixes etc. This is a bummer for me if true.... this never happened with IL and their forums. So before i spend money on a company which might suck @support i wanted to check and see how your experiences are with your daw support!

E.g. 80% say presonus sucks i dont buy it then. If most say e.g. ableton always helped etc i need to reconsider my choice as i def want a second daw! So far studio one seems to fulfill a lot of needs.

CTStump · Post by **CTStump** » Tue Oct 30, 2018 1:52 pm

Not to be feceous but your topic may be construed as a troll attempt by the way it is worded which i don't believe was your intention. Most chatter on the web can be no more than hyperbole when it comes to issues or disdain for any DAW, not really a good way to judge service or satisfaction or lack there of.

Best thing to do is to try it out and if it doesnt work or the support before the sale is lacking, move on rather than base your decision on somebody else that have issues due to their own unique circumstances.

Caine123 · Post by **Caine123** » Tue Oct 30, 2018 1:54 pm

Thx for opening my eyes. I wrote e.g. + rate your support so im curious about forum user experiences.
In the end people can write shit and i experience greatness. Thats what a forum is for.

CTStump · Post by **CTStump** » Tue Oct 30, 2018 1:56 pm

Yes, i edited for correction,.sorry.

antic604 · Post by **antic604** » Tue Oct 30, 2018 2:29 pm

Caine123 wrote: Tue Oct 30, 2018 1:17 pm Im considering buying studio one 4 and read a lot about very bad customer service. Locking up topics on their forums, no fixes etc. This is a bummer for me if true.... this never happened with IL and their forums. So before i spend money on a company which might suck @support i wanted to check and see how your experiences are with your daw support!

E.g. 80% say presonus sucks i dont buy it then. If most say e.g. ableton always helped etc i need to reconsider my choice as i def want a second daw! So far studio one seems to fulfill a lot of needs.

Let me put it this way - if you're having so much issues with your DAW(s) that responsiveness of support becomes a key metrics of whether to use it or not, then maybe RTFM or just switch to guitar, piano and drums...

Also, getting feedback from forum members will be very imprecise, because their experiences can be shaped by the complexity of issues they contact the support with. If e.g. someone asks them how to reverse a sample and they'll reply "RTFM" (in a polite manner

) then this is nowadays considered bad support! If someone else's case takes weeks to solve because it's complex and tied to specific software/hardware setup that needs to be replicated, it may also be viewed as bad support, because user had to wait... There's no win here.

I'm using 4 DAWs and never had to consult with support.

Caine123 · Post by **Caine123** » Tue Oct 30, 2018 2:53 pm

Jeez so many pros here who have no issues. Fine by u. Maybe all people who have issues are just stupid. Understood. Lock this topic please. Im gonna call everyone with issues idiots then

. *irony*

antic604 · Post by **antic604** » Tue Oct 30, 2018 3:03 pm

Caine123 wrote: Tue Oct 30, 2018 2:53 pmJeez so many pros here who have no issues.

Oh, quite the contrary - I don't even have audio interface, speakers or any kind of studio space, just a glorified PC tablet and pair of headphones

learnkeys · Post by **learnkeys** » Tue Oct 30, 2018 4:36 pm

Caine123 wrote: Tue Oct 30, 2018 2:53 pm Jeez so many pros here who have no issues. Fine by u. Maybe all people who have issues are just stupid. Understood. Lock this topic please. Im gonna call everyone with issues idiots then . *irony*

I'm not sure about all that, but having technical computer experience and skills with operating systems, configurations, optimization and troubleshooting are very underrated skills required to be an engineer of any kind in the year 2018. The ability and work ethic to find and resolve their own issues are something professional studios look for on a resume. If we're talking about bedroom hobbyists then there are no regulations or criteria.

There's also outdated operating systems, security settings, bios settings, device drivers, personal setups, changes in folder structure, bad connections and a whole list of other "operator errors" that become a company's problem. Then their customer service spends wasted time fixing routine and basic issues all day, stealing time away from "real" issues that require "real" intervention.

The lazy way is to pickup a phone, reaching for your email or filling out a trouble ticket, instead of gathering enough information to resolve the issue and any future problems. I've never needed customer service for any software I've ever boughten, because I know how to troubleshoot and resolve out of effort.

I also don't expect companies to support out of date operating systems that are almost a decade old either. Getting frustrated and lashing out via forums, etc is the last thing people should do, until all other approaches are exercised.

Spending a little time researching usually comes up with resolutions. And if you can't find one or there is a known bug or problem, then don't try and make it worse by demanding things when you should have demoed it on your system in the first place. Be patient and I'm sure a fix will be added.

Support from DAW companies. Rate - them free to delete